Fall Insights Blog 2023
Insights from October - December 2023
Movers & Shakers
Supermember Shout Out | @jerv3
Jerv3 is a founding member of the Bike Angels Community, and they are still actively connecting with Angels here. Their contributions in Q4 created several engaging threads that become helpful resources for Bike Angels to find in the future. Their posts and replies are clear and thorough, and they share personal experiences to help add context to community discussions. Big shout out to Jerv3 for all their contributions to the community over the past two years.
Jerv3 Stats:
- Community Member since April 2021
- 33 community posts
- 27 Kudos Received
- 32,561 Lifetime Bike Angels Points
Badge Report
🥇 242 Badges Awarded in Q4 🥇
6 Members
earned the Highly Favored 5 Badge
7 Members
earned the Returning Rider 100 Badge
Community Connections
Hot Posts
👀💬 Most Views and Replies: @robertripps’ post with feedback about their experience with the new docks received the most views and replies in Q4 received 152 views, seven replies, and 14 kudos
⭐This Post helped uncover how to use a bike key with the new dock hardware
👀💬 Most Kudo’d Thread: The @mmschaff’s post about a falling bike seat was the runner-up for the most kudos of any thread
⭐ This post helped clarify when and how to ‘wrench’ a bike to flag it for our Operations Team
Miracle Working
How the Community Improves The BA Experience
Improved Onboarding for BA Program 👶
These community posts helped create unique online help resources for specific topics like:
Uncovered Bugs 🐛
The power of the community is often found when things aren’t working as designed. The collaboration that happens here can help add context to complex issues quickly, which allows our teams to more effectively resolve bugs. Big shout out to the members below that posted in the community when things didn’t seem right.
🪲@sean's post about seeing an unfamiliar error on the map in their app
🐞@jerv3’s post about no longer being able to track their monthly points total easily in the app
How’s My Driving?
Insights from our Site Survey
We want to hear from you! We served 814 surveys this Fall, and received 22 completed responses for a 2.7% completion rate. Insights from the survey are used directly to plan site improvements, content, and to understand how we can deliver what Angels expect from the community experience.
This Fall, most Angels were visiting the community looking for information or to connect with other Angels, and 45% of all respondents reported they found what they were looking for when visiting the community—down 3.1% from the Summer. Most respondents described the community as ‘OK’, but we saw a total of 45% that reported they were satisfied or very satisfied. Check what Angels are saying below:
Site Survey Insights | Q4 2023
What was the purpose of your visit to the Bike Angels Community?
Were you able to find what you were looking for?
How would you rate your overall experience?
