The Community Help Journey: How Solved Topics Become FAQ Articles
Where do FAQ articles come from?
Ever wonder how content gets selected and added to the FAQ section? It’s pretty simple. A solved topic is nominated for addition to the FAQ, and our team reviews the topic to create an article. Once approved, the article is published in the FAQ.
Why mark a topic as solved?
When a topic is solved in the community, it creates a living record for other Angels in need. Solved topics are given prominence—they feature a green checkmark icon that signifies that question has been answered. But, these solutions still require some searching to find compared to FAQ articles.
How do I nominate a solved article to become a FAQ article?
To nominate any solved topic to be considered for addition to the FAQ, follow these steps:
Click on that topic to open the thread
- Click on the three dots in the top right corner to reveal the post options
- Click ‘Nominate to Knowledge Base’
