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The Community Help Journey: How Solved Topics Become FAQ Articles

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Jess
Bike Angels Team
2 years ago

The Community Help Journey: How Solved Topics Become FAQ Articles

 

 

Where do FAQ articles come from?

Ever wonder how content gets selected and added to the FAQ section? It’s pretty simple. A solved topic is nominated for addition to the FAQ, and our team reviews the topic to create an article. Once approved, the article is published in the FAQ. 

 

Why mark a topic as solved?

When a topic is solved in the community, it creates a living record for other Angels in need. Solved topics are given prominence—they feature a green checkmark icon that signifies that question has been answered. But, these solutions still require some searching to find compared to FAQ articles. 

 

How do I nominate a solved article to become a FAQ article?

To nominate any solved topic to be considered for addition to the FAQ, follow these steps: 

Click on that topic to open the thread

  1. Click on the three dots in the top right corner to reveal the post options

     

  2. Click ‘Nominate to Knowledge Base’

 

 

Updated 2 years ago
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