Bike Angels,
We know many of you have been patiently waiting for the new Steady Pedaler key. We have some updates about these keys that we can finally share with all of you!
So let’s cut to the chase, where are the keys? - After many months of delays these new keys have finally been received here at our warehouse! We are working as fast as possible to program them into our system, so you can link them in your profile and unlock bikes. This programming is expected to take 2-3 weeks to complete, and after that we will be able to start shipping out the backlog of rewards.
This has been a record crushing summer for Citi Bike, and we genuinely couldn’t have done it without you Angels. We know this has put a strain on our system and riders, you can read more here to see how we are working to fix this!
Thank you for all of your hard work and patience with this specific reward. From supply chain issues, to having to re-mold all new keys after the first batch did not turn out properly, we finally have these keys in hand and are working feverishly to get them to you all.
If you have received your rewards email from us and already submitted your address, then you are on our waiting list to receive your shipment!
See you in the bike lane,
Bike Angels team
