Summer Insights Blog 2023
Summer Insights Blog 2023 Insights from July - September 2023 Movers & Shakers Supermember Shout Out | @heikkij @heikkij joined our community in May and has consistently been an active and helpful contributor. The tone of their responses is productive and positive—a stellar example of teamwork and problem solving! Thanks for taking the time to shine a helpful light here in the community! heikkij's Stats: Community Member since August 2022 14 community posts 5 Kudos Received 10,965 Lifetime Bike Angels Points Badge Report 🥇 373 Badges Awarded in Q3 🥇 7 Members earned the Affirmative Angel 5 Badge 9 Members earned the Returning Rider 25 Badge Community Connections Hot Posts 👀💬 Most Views and Replies: @equinox001’s post about the new rewards redemption structure remained the post with the most views with 192 views this Summer 👀💬 Most Kudo’d Thread: @aahles1’s post about their Tremendous reward email being cancelled received the most kudos of any thread Site Stats Miracle Working How the Community Improves The BA Experience Improved Onboarding for BA Program 👶 These community posts helped create unique online help resources for specific topics likeunderstanding points to dollars in NYC Uncovered Bugs 🐛 The power of the community is often found when things aren’t working as designed. The collaboration that happens here can help add context to complex issues quickly, which allows our teams to more effectively resolve bugs. Big shout out to the members below that posted in the community when things didn’t seem right. 🪲@aahles1's post about their cash reward email being cancelled How’s My Driving? Insights from our Site Survey We want to hear from you! We served 1,250 surveys this Spring, and received 37 completed responses for a .03% completion rate. Insights from the survey are used directly to plan site improvements and content. This summer, most Angels were visiting the community looking for information or help, and a nearly half of all respondents reported they found what they were seeking; down about 9% from the Spring.However, more Angels reported they were satisfied or very satisfied with their overall experience, compared to it being just OK. Check what Angels are saying below: Site Survey Insights | Q3 2023 What was the purpose of your visit to the Bike Angels Community? Were you able to find what you were looking for? How would you rate your overall experience?Spring Insights Blog 2023
Spring Insights Blog 2023 Insights from April - June 2023 Movers & Shakers Supermember Shout Out T1m3Wizardjoined our community in May and has consistently been an active and helpful contributor. The tone of their responses is productive and positive—a stellar example of teamwork and problem solving! Thanks for taking the time to shine a helpful light here in the community! T1m3Wizard’s Stats: Community Member since May 2023 23 community posts 26 Kudos Received 4,885 Citi Bike rides 5129 Lifetime Bike Angels Points Badge Report 🥇 441 Badges Awarded in Q2 🥇 14 Membersearned the Affirmative Angel 5 Badge 10 Membersearned the Returning Rider 25 Badge Community Connections Hot Posts 👀💬 Most Views and Replies: equinox001's post about the new rewards redemption structure leaderboard has 762 views and 45 replies 👀💬 Most Kudo’d Thread: The Bike Angels Community AMA thread received the most kudos of any thread Site Stats Miracle Working How the Community Improves The BA Experience Improved Onboarding for BA Program 👶 These community posts helped create unique online help resources for specific topics like: Understanding points UI with an active Streak What to do when you receive an error with a Tremendous redemption Uncovered Bugs 🐛 The power of the community is often found when things aren’t working as designed. The collaboration that happens here can help add context to complex issues quickly, which allows our teams to more effectively resolve bugs. Big shout out to the members below that posted in the community when things didn’t seem right. 🪲Ronda's post about not seeing the rewards redemption options in the app 🐞 zamansky's post about their rewards UI reverting back to the original structure Angel Voices You asked, We answered—Community Improvements Born From Member Feedback Members can now delete posts—After a call-outfromIlike2bike, we reviewed site permissions to ensure members can delete their own posts. Members can mark posts as Solved—We re-enabled member accepted solutions after discovering an update had disabled this feature. How’s my driving? Insights from the Site Survey We want to hear from you! We served 1,399 this spring, and we’ve received 49 completed responses for a 3.5% completion rate. Insights from the survey are used directly to plan site improvements and content. Check out what Angels are saying below: Site Survey Insights | Q2 2023 What was the purpose of your visit to the Bike Angels Community? Were you able to find what you were looking for? How would you rate your overall experience?
