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Important Announcement Regarding the Bike Angels Community

Jess's avatar
Jess
Bike Angels Team
22 hours ago
After nearly five years, we've made the difficult decision to close the Bike Angels Community.

We're incredibly proud of what we built together here. Your feedback and engagement showed us what matters most: elevated support and an avenue to share your ideas with the Lyft team.

While this community is closing, we're taking everything we learned from you and using it to make the Bike Angels experience even better.

Thank you for being part of this journey—your voice made a difference. The last day of our community page will be 1/31. For support with a Bike Angels issue, visit the ‘Help’ tab of your app.

Published 22 hours ago
Version 1.0

7 Comments

  • robertripps's avatar
    robertripps
    Steady Solver
    5 hours ago

    Sorry to hear this Jess, as this was our main way to get any information from Citibike about changes and updates to the program, and was our only way to communicate with someone who actually works for Citibike, and could answer our questions (most of the time).

    • mkozlov's avatar
      mkozlov
      Resourceful Rider
      5 hours ago

      Agreed, this is a disappointing update. I hope you reconsider.

      • Leslie52's avatar
        Leslie52
        Steady Solver
        1 hour ago

        Yes...even if it will no longer be managed by Citibike itself...the content within the discussions here can still address questions new members are likely to have and allow current angels to refer back to previous details from time to time.  There is a facebook group, but it contains much less content and history than this platform.

  • rock48's avatar
    rock48
    Resourceful Rider
    4 hours ago

    Will we still get points for moving bikes?  Is the whole Bike Angels program gone or just the "page."

    • Jess's avatar
      Jess
      Bike Angels Team
      3 hours ago

      rock48​ Nothing about the Bike Angels program is changing! You'll still see points on the map to move bikes and earn rewards. 

  • Jerv3's avatar
    Jerv3
    Hustlin' Helper
    44 minutes ago

    I’m really sorry. And will surely miss the community