Physical Rewards & Shipping Delays

I have over 7,000 angel points but have never received any notice about be eligible to receive gloves after achieving  5,000  points  .   

I too have over 5,000 points (and have had it since before the changes and haven't gotten any request for my shipping address.

Hi Gflynyc

We have discontinued the steel keys but are sending out the new key as well as the bike gloves to those who earned the steel key reward but did not receive it before we switched. We are still waiting on the shipment of keys from our vendor. They have been delayed quite a bit due to global shipping delays. The last update we received was that they should be sent "mid-June". We understand waiting so long for this is super frustrating and we are right there with ya. We are trying as hard as we can to get the new keys and gloves to all riders who earned them. 

It’s been about a month since I passed 5000 points, got the email and submitted my name and shipping address.  
is there any estimate when you will be shipping rewards?   How long is this delay?

Same

RtT46 mcyr zamansky BikeyBikey

Hey all! We wanted to clarify a few points about the program. If points are earned before the launch of our new rewards, they will not be counted towards the new reward as you already have reached the previous reward tier. In addition, we are not able to send historical rewards at this time.

If you've earned a reward after an update, you can expect to see an email about this. Rewards will then be sent out once we have a better idea of the order sizing needed. Our current estimate is in the upcoming few months. Thank you!

Jaylen

I reached 5000 points after the announcement of the new program and I have not received the email for my shipping information, it has been several weeks.  Are those emails delayed as well? 

Cds Hey! 

My name is Sef and I work on the Bike Angels team. 

Looking into your account I can see you earned your 5000th point on 4/5, Congrats! I went ahead and resent that email to your email on file so we can get your shipping info. It may have been routed to spam so keep your eyes open! 

Great, thanks!  I did receive the email.  But it came from Capital Bikeshare?  Is that correct, does that matter?  

Cds interesting - I will dig in and sort this detail out, thanks for letting us know! 

It will still track and send us your info for shipment so you can go ahead and fill that out!

Thanks!