Take Your Points To The Bank: Bike Angels Rewards Update
Bank your points and choose your rewards—points won’t expire or reset each month. Wait no more! The new redemption structure is here, and all Citi Bike Bike Angels will now manually redeem rewards in their app. With 42k active Angels in New York alone, Bike Angels are a diverse group. Angels ride for a variety of reasons, and different rewards appeal to different Angels. In response to feedback from Angels who told us they wanted more control over the rewards they earn, we’ve updated the way Angels get rewards. Monthly rewards won’t automatically be redeemed. Instead, your points will be added to your points bank indefinitely and won’t expire. You’ll use points from your points bank to redeem the rewards you want. This change came with a refreshed Bike Angels profile! Use your points to shop for rewards in the Bike Angels profile of your app by clicking one of the rewards under ‘Bike Angels Rewards’ to reveal the option to purchase. FAQ Q: When do the points reset? A: With the points bank, your points total won’t reset each month. You can bank your points and redeem the prizes you prefer on your own schedule. Q: How do I use my points? A: View your points total in your Bike Angels Profile, and click on a reward icon to reveal the option to purchase. Q: How do I view my claimed rewards? A: To see a breakdown of the current rewards you have, visit the Bike Angels profile and click ‘View my rewards’. You will need to update your app to the most recent versionto see these changes. Q: How will I get my cash rewards? A: You’ll receive an email with a link to claim your cash or gift card rewards for a given month within the first 10 days of the following month. You’ll receive one gift card for the total amount redeemed in a given month.Update about Steady Pedaler Rewards
UPDATE: This backlog was resolved in June 2023. Hello Angels, We know there are many Angels that have claimed Steady Pedaler Rewards but haven’t yet received them, and we wanted to share what we know about the status of Steady Pedaler reward orders. Simply put, fulfillment of orders for Steady Pedaler rewards (bike key and pin) is paused until we receive shipment of more bike keys. Shipping of backlogged orders will resume once we have keys on hand. We aim to resume shipping as soon as possible, and will update this post with any news. We understand that receiving rewards should be easy and delightful, but we’re experiencing ongoing supply chain challenges that have made sourcing RFID chips for these Bike Angels’ keys tough. Our teams are working diligently to resolve this issue. If you’re waiting on a Steady Pedaler reward that you claimed, your order is secured on our waiting list, and these orders will ship as soon as Bike Angels rewards keys are available. No other rewards are impacted by this. If you’ve claimed rewards from other tiers that you didn’t receive, please connect with our Support Team in your app menu under Help > Bike Angels > Contact Us.
