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Physical Rewards & Shipping Delays

BikeAngelsTeam's avatar
BikeAngelsTeam
Community Manager
4 years ago

To our Bike Angels,

 

We wanted to give you all an update on your hard-earned rewards and the status of Bike Angels swag.

 

We have recently made some big updates to the Bike Angels program including new and improved rewards such as Hustlin' Hero bike gloves and an all new reward for  Power Angels reaching 5,000 points!

 

These rewards are shipped from all around the globe and have been heavily impacted by global supply chain and shipping delays, which has led to us all feeling the delay. If you have received your rewards email from us and submitted your address, then you are confirmed and on our waiting list to receive your shipment! We will be working through these waiting lists as soon as Bike Angels swag is received. 

 

Along with offering these new rewards, we are discontinuing the previous rewards and will be unable  to support requests for prior swag. 

 

Over here on the Bike Angels team we are focusing on getting new rewards into your hands as soon as possible and appreciate your continued patience. 

 

See you in the bike lane,

Bike Angels team

Published 4 years ago
Version 1.0
rewards
  • QandPD's avatar
    QandPD
    Resourceful Rider
    4 years ago

    What’s funny is that citibike thinks this is an acceptable alternative to actual customer service.

     

    Shame on you.

     

    I’m not even keeping track of the rewards any more. I ‘earned’ a steel key WAAAY before Citibike said Anything about discontinuing it. They told me I’d get other rewards instead. 

    NOTHING. 

    Y’all should just give it up and give us more credits and money. Wait…you can’t even get that right. All sorts of my credits expire while newer credits get used. 

    FIGURE IT OUT.

     

    SMDH.

  • WestEndAl's avatar
    WestEndAl
    Steady Solver
    4 years ago

    It appears as if the CitiBike folks are putting the inanities onto their web site on purpose.

    Anyone who actually uses the site would see that “hiding” Bike Angel point totals makes no sense, nor does stripping the point counts from the station map. Interestingly, in the app, one can decide to show or not show the point counts; that choice (the counts formerly were displayed) is denied on the web site. And, as some have pointed out, it’s become harder to pin-point station location in the app. Once, this feature was excellent, but, perhaps in accordance with the purposeful inanity program, it’s been degraded.

     

    Also, and by accident, I notice that there’s a feature in the app that shows how many and which docking stations a rider has visited. It’s interesting, but is there a point to it?