Digital Rewards FAQ
Does my Joy Rider perk automatically apply?
Yes! After you reach 200 points, you’ll automatically receive 60-minute unlocks on classic bikes.
How do I use my credits?
Credits earned with Bike Angels will automatically apply to eligible rides.
How do I use my guest passes?
Unlock a bike for a friend with five free guest unlocks per year. Tap the Ride together icon in your app to get started.
How do I track membership extensions?
Membership extensions add a week to your membership. If you redeem four membership extensions in the same month, we’ll extend your membership for 30 days. Track your membership extensions in the Bike Angels profile in your app by clicking ‘View my rewards’
How do I redeem digital rewards?
Redeem rewards using your Bike Angels points in your app.
What cities offer redeemable gift card rewards?
Currently, the Bike Angels programs for Citi Bike (NYC), Bluebikes (Boston), and Capital Bikeshare (Washington DC) offer gift cards as a rewards option.
Note: The gift card rewards options vary by city.
How do I get gift card rewards?
Use points from your points bank to redeem gift card rewards.
- Visit the Bike Angels Profile
- Click the blue egift card icon of your choice
- Review and place your order
When do I get my gift card rewards?
An email from Tremendous with a link to redeem the gift card reward will arrive the month after you claim your rewards in the app. For example, if you redeem gift card rewards in April, you’ll receive them by email in May.
What if I can’t find my email from Tremendous?
- Double-check the timing of when you can expect your rewards
- gift card rewards are sent the month after they are redeemed in the app
- Check your spam folder
- Search your inbox for: rewards@reward.tremendous.com
- Add rewards@reward.tremendous.com to your list of approved senders