Bike Angels Beginner FAQ

Just getting started with Bike Angels? Check out the dropdowns below for common beginner questions.

What is Bike Angels?

Bike Angels is a rewards program offering points for moving bikes to locations where riders most need them. Angels bank points and choose rewards, plus they get additional swag for hitting lifetime achievements. Bike Angels are do-gooders who help the systems run smoothly for all.

How do I sign up for Bike Angels?

Sign up in the profile of your bikeshare app. In the side menu, click ‘Bike Angels’, or tap here from your phone to sign up directly.

What memberships are eligible for Bike Angels?

Annual memberships in Bike Angels cities
Annual Lyft Pink memberships

How do I earn Bike Angels points with Lyft Pink?

Bike Angels points appear in the bikeshare apps. Lyft Pink members can access their bikeshare benefits and earn points in the bikeshare apps using their Lyft account credentials.

What is Bike Angels? Bike Angels is a rewards program offering points for moving bikes to locations where riders most need them. Angels bank points and choose rewards, plus they get additional swag for hitting lifetime achievements. Bike Angels are do-gooders who help the systems run smoothly for all. How do I sign up for Bike Angels? Sign up in the profile of your bikeshare app. In the side menu, click ‘Bike Angels’, or tap here from your phone to sign up directly. What memberships are eligible for Bike Angels? Annual memberships in Bike Angels cities Annual Lyft Pink memberships How do I earn Bike Angels points with Lyft Pink? Bike Angels points appear in the bikeshare apps. Lyft Pink members can access their bikeshare benefits and earn points in the bikeshare apps using their Lyft account credentials.

How do the points work?

How do I know how many points I’ll earn on a ride?

Look for stations offering Bike Angles points

An icon with an arrow pointing out indicates bikes needing to be taken from that station and vice versa

To earn points for a ride, take a bike from a station that has too many bikes to a station that is in need of bikes
You’ll earn the combined total of the pick-up points plus drop-off points for every ride

Rides starting at a station with drop-off points earn 0 points and will break a streak multiplier
Rides ending at a station with pick-up points earn 0 points and will break a streak multiplier
If a station has no icon, that station is considered neutral and well-balanced to receive or release bikes

How often do points change?

Points on the map refresh every 15 mins, but no sweat—points are locked in for every ride. The points totals for a ride are determined by the score for that ride at the time the ride starts, regardless of the duration of the ride.

Why aren’t the points showing on the map?

If you’re not seeing points on stations and are using your bikeshare app, the points may have gotten toggled off. Visit the Bike Angels profile, and scroll to the bottom to see the option to toggle points on and off.

Where can I see my points?

To view the points earned on a ride, visit your ride history and look for the points icon in the ride details.

To view your current points bank or lifetime points totals, tap the hamburger menu, and then tap ‘Bike Angels’ to view your Bike Angels profile.

Isn’t there a leaderboard? Where can I find that?

Each bikeshare system has a monthly leaderboard. Find links at the bottom of the community homepage.

How do I know how many points I’ll earn on a ride? Look for stations offering Bike Angles points An icon with an arrow pointing out indicates bikes needing to be taken from that station and vice versa To earn points for a ride, take a bike from a station that has too many bikes to a station that is in need of bikes You’ll earn the combined total of the pick-up points plus drop-off points for every ride Rides starting at a station with drop-off points earn 0 points and will break a streak multiplier Rides ending at a station with pick-up points earn 0 points and will break a streak multiplier If a station has no icon, that station is considered neutral and well-balanced to receive or release bikes How often do points change? Points on the map refresh every 15 mins, but no sweat—points are locked in for every ride. The points totals for a ride are determined by the score for that ride at the time the ride starts, regardless of the duration of the ride. Why aren’t the points showing on the map? If you’re not seeing points on stations and are using your bikeshare app, the points may have gotten toggled off. Visit the Bike Angels profile, and scroll to the bottom to see the option to toggle points on and off. Where can I see my points? To view the points earned on a ride, visit your ride history and look for the points icon in the ride details. To view your current points bank or lifetime points totals, tap the hamburger menu, and then tap ‘Bike Angels’ to view your Bike Angels profile. Isn’t there a leaderboard? Where can I find that? Each bikeshare system has a monthly leaderboard. Find links at the bottom of the community homepage.

How do the rewards work?

When will I get my rewards?

Lifetime achievement rewards

Each time you earn a lifetime achievement, you’ll receive an email to claim that reward. Click the link in the email to provide your shipping address, and your order will arrive 3 - 6 weeks later.

Rewards redeemed with points

Credits and extensions are automatically awarded and appear in your app immediately after they are redeemed. Cash/e-gift card rewards will arrive by email the month following the month in which they are redeemed.

How do extensions work?

Angels can redeem up to four 1-week extensions every month. If you redeem four extensions for a given month, your membership will be extended 30 days. Your updated expiration date will show at the redemption page, and you can view your expiration date anytime under ‘View my rewards’ in the Bike Angels profile

When will I get my rewards? Lifetime achievement rewards Each time you earn a lifetime achievement, you’ll receive an email to claim that reward. Click the link in the email to provide your shipping address, and your order will arrive 3 - 6 weeks later. Rewards redeemed with points Credits and extensions are automatically awarded and appear in your app immediately after they are redeemed. Cash/e-gift card rewards will arrive by email the month following the month in which they are redeemed. How do extensions work? Angels can redeem up to four 1-week extensions every month. If you redeem four extensions for a given month, your membership will be extended 30 days. Your updated expiration date will show at the redemption page, and you can view your expiration date anytime under ‘View my rewards’ in the Bike Angels profile