Citi Bike Dock Issues: Need Better Reporting
I often find myself riding to stations that show available docks on the app, only to arrive and find none. Despite the app indicating available docks, the reality is often different. For instance, at 1st Ave & E 68th St on July 2nd at 11:30 am: The app showed six available spaces, but there were none. I suspect the valet left without updating the dock status. Several people were already waiting for a space to free up, while others left in frustration. Here's another example in Midtown: The app shows one but it's permanently unusable. The app allows us to report bike issues using the wrench icon, but there seems to be no way to report problems with dock stations. Is there an alternative to calling customer service for this? Perhaps the Angel program could be enhanced to address this, supplementing the bi-monthly station inspections, or we could implement a feature to correct system data inaccuracies more easily. Thanks.
