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Do we have to rate every ride??
If I'm doing a bunch of short rides in a row to earn more Bike Angel points, it's annoying to be prompted to rate each ride before I can get back to the screen/map to start the next ride. Is there any way to bypass having to rate each ride? TIA
718Stephanie
Resourceful Rider
2 days ago
citibike
feedback
228Views
3likes
20Comments
Baywheels Android app crashes after ride
I updated my BayWheels Android app yesterday, and now after rating a ride, it crashes after every ride. I complete the ride, click the rating, then the app disappears.
bwitt
Hustlin' Helper
6 days ago
baywheels
33Views
0likes
2Comments
Bike angel rewards
I just amassed another 1000 Bike Angel points, went to the app to redeem and see the value is now $150, reduced from $200. When, and much more important, WHY did this happen?
Solved
MB688
Resourceful Rider
8 days ago
citibike
521Views
3likes
15Comments
Second 3x ride didn't count to reset the timer
Dear Bike Angels community, Yesterday I entered a 3x streak,took a bike home with 9 points, did another 6 point ride in the evening and was ready to get my last time in before the timer ends but the app showed "2 more rides to reset the timer" - is this expected, do the early 3x rides "expire" or something or is this a bug? In my ride history I see 3 rides with 3x points within the requested time limit,yet I'm back at 1x now. Thanks in advance for your help. Best regards, Philip
Solved
Philipj
Resourceful Rider
13 days ago
citibike
64Views
0likes
4Comments
Android baywheels app and Pedal Assist Preference
On the "Ebike Pricing" page under "Pedal Assist Preference" https://help.baywheels.com/hc/en-us/articles/360048955492-Ebike-Pricing it says I can set my Pedal Assist Preference in the app by going to Profile > Bike key > Pedal assist preference. However, I do not see "Bike key" on the profile page. (Bay wheels, Android app). NOTE: I'm having trouble posting the link; when I submit this it says invalid html
bwitt
Hustlin' Helper
15 days ago
baywheels
45Views
0likes
9Comments
tons of notifications in SF 8/14 and 8/15
Tons of (repeat) notifications on the Bay Wheels app on Android on /14 and 8/15, for upcoming events. I'm sure it'll stop now since the events are this weekend, but man, that was annoying. Every 10s or so, I'd get a little pop-up at the bottom of the screen, which grayed out the rest of the screen. I checked and was sure I was on the latest version of the app.
bwitt
Hustlin' Helper
18 days ago
baywheels
9Views
0likes
0Comments
Missing Bike
I'll keep it short. About 2 weeks ago, I was angeling at night, took a bike out and docked it properly at a station, as usual. However, it did not register docked so I took a picture of the bike and station, reported it, and ended the ride so that I can continue. However late next day, citibike said that my bike was not docked properly and charged me for 24 hours. The bike# they said that I docked is not the same bike# in the picture I took. Now citibike is charging me total of $363 for missing bike. I tried to explain as Citibike Angels, there's no reason for me to take a bike, and not dock it properly, because that's how I make the points. I was wondering if anyone can direct me to someone at citibike that can help me out.
Solved
00
Resourceful Rider
19 days ago
citibike
77Views
2likes
5Comments
Pedal assist preference on ebike
In citibike help pages I see this info https://help.citibikenyc.com/hc/en-us/articles/360039406631-Riding-with-an-ebike In instances where there are no classic bikes at a station, members can now rent one of our new, next-gen silver ebikes in “classic mode.” This means that you can rent this ebike for no extra charge, but there will be little to no e-assist for the ride. To make this choice, you’ll see a screen after scanning the QR code that allows you to choose between riding with full assist or riding with low assist. But in divvy (chicago) help pages, which otherwise looks pretty similar, it doesn't have that section https://help.divvybikes.com/hc/en-us/articles/360046649911-Riding-with-an-ebike We have those same bikes as NYC, except they have a cable lock fitted for docking out of station. Is the low-cost ebike ride also possible in Chicago, riding with low assist? If so, how to select it? If not, why not?
Solved
Wim
Steady Solver
19 days ago
divvy
feedback
181Views
1like
5Comments
Ride History and City Explorer Data Reset
I updated my payment method for Lyft Pink Access and noticed my ride history and City Explorer data have been reset. Is this a bug? I'd like to retain all of that data!
Solved
hkoellin
Resourceful Rider
27 days ago
citibike
125Views
2likes
7Comments
Membership extension granting only 28 days, not 30
The past 2 or 3 months, my membership extension Bike Angels option has only been granting 28 days at 4x extensions instead of 30 days. The 4th extension in a month is supposed to grant 9 days instead of 7, but that has not been the case. I am not sure what exactly might have prompted this change on my end - maybe I disabled auto-renew on my membership, but my membership is still 'active'; it could also be that the last few months, I redeemed the weeks separately instead of all at once. This month, I redeemed 3 extensions at once (21 days) and then the 4th one later (supposed to be 9 days but was 7). Has the policy changed yet again? The FAQ and webpages still reference the 30 day policy: https://community.bikeangels.com/kb/basics/bike-angels-faq/38: Weekly membership extensions are still available, and earning 80 points will now unlock a full calendar month (instead of just 4 weeks). https://citibikenyc.com/bike-angels/rewards: Membership extension (20 points): Extend your membership from your original renewal date. Redeem up to 4 weeks each month. When you redeem the fourth week, we’ll extend your membership for a full 30 days. If not, how can I get this resolved and get my missing days?
Solved
Astnish28
Steady Solver
30 days ago
citibike
149Views
2likes
8Comments

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276 PostsCreated: 5 years agoLatest Activity: 2 days ago

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