Recent Discussions
Lost Access to Low-Charge Bikes After Joining BA – Anyone Else?
Hey everyone, I have the annual membership and it was working perfectly fine for me so far. Yesterday, I clicked on the Bike Angels program in my app and right after that, my app stopped showing low-charge bikes (green gift box) and charging station icons (green electricity). Now I only see white and black arrows for points, which I don't want. Everything worked fine before I signed up for BA and was able to earn E-bike min by moving low charged bikes and complete any rides. Customer service wasn’t helpful, and I can’t find a way to un-enroll. Anyone else having this issue or know how to fix it? Thanks!Confused about divvy membership pricing
I'm confused on the pricing conditions for divvy annual membership. The website (https://divvybikes.com/pricing) says: > $143.90/year* ($99/year limited time offer available for new or returning members) > $99 annual rate available for new and returning riders only. Existing members may not be eligible. Why are existing members being charged more than new members? As an existing member I would expect to be "grandfathered" into a better rate, not locked into a worse rate. What does a "returning" member mean - may existing members just cancel their membership and sign up again for the $99 rate?
NYC New Option to Gain Points Moving ebikes?
My yearly Citibike membership expired Monday. While I was in expired mode, I no longer saw Bike Angel info (lifetime points, station point info, etc. ). I did see that there was an option to move low battery bikes to charging stations for 10 minute ebike riding credit. Never saw that before while my membership was active. I renewed my membership yesterday and no longer see this ebike moving opportunity. Is this just a program for non Bike Angels Citibike members? Thanks in advance for any guidance.
tons of notifications in SF 8/14 and 8/15
Tons of (repeat) notifications on the Bay Wheels app on Android on 8/14 and 8/15, for upcoming events. I'm sure it'll stop now since the events are this weekend, but man, that was annoying. Every 10s or so, I'd get a little pop-up at the bottom of the screen, which grayed out the rest of the screen. I checked and was sure I was on the latest version of the app.
Never received bike key with membership, chat support is not useful
Hi, I started a CaBi membership in March of this year and recently became a bike angel. I never received my key that was noted as a perk of the membership I signed up for in March. I contacted support, and was told it will take another 4-6 weeks for my bike key to be delivered. Is this a common issue? I was looking forward to that membership perk but am now halfway into my yearly membership and am still waiting around for a key and the chat support is unhelpful.
