Recent Discussions
Citibike/Lyft again makes a change to the program with no notification!
So it seems like Citibike/Lyft has pulled another fast one on us–instead of Bike Angels getting the previous $200 worth of value (obviously not actually cash anymore) when we redeem 1000 points, starting this month you seem to have lowered it to us getting only $150 worth of E-gift cards. And as usual, you have not sent an email informing the Bike Angels of this change, you have posted nothing official on this blog, nor did you do anything to make us aware of it, so the only way anyone would have found out is at the end of February, after they spent the whole month accumulating points when they went to redeem them, and suddenly discovered that they were now worth 25% less in value! This is reminiscence of many of the changes Citibike/Lyft has made to the Bike Angels program, most recently when you decided to stop letting us redeem our hard earned points for ACH, changing your long-standing arrangement, with no communication to members, only some fine print if they redeemed their points that month, that many people missed. And if anyone was banking their points, thinking they could redeem them later for cash, well they were just out of luck! I just found out about this most recent change yesterday because someone shared it with me, otherwise I would’ve been in the dark until I went to redeem my points at the end of February. I really feel that Citibike/Lyft does not care about the Bike Angels, and it’s doing everything in it’s power to destroy the system and any goodwill that they had left with us. Pretty soon no one is going to want to be a Bike Angel, and Citibike/Lyft will have to spend all the money (and likely more) that they think they are saving by making these changes, and hire more employees to move all the bikes. And again, this lack of notification, of transparency, along with last year’s long delays in receiving our rewards after we redeemed our points, speaks volumes to how Citibike/Lyft really feels about their dedicated Bike Angels.
Cash redemption not offered for January reward.
I just received my January '25 reward email from tremendous. On the redemption page it does not offer cash via PayPal or ACH. It only offers gift cards and charitable donations. This reward was earned before the system change. Shouldn't I still be able to redeem this award for cash since it was earned under the previous system? Anyone else experience this? Please help! #BlueBikes
