Recent Discussions
Bike angel points disappear from app
Bike angel points disappear from app (Bay Wheels Android app) when there's a network connectivity problem: on wifi go out of range of the wifi the app will say network problems, and bike stations disappear after a minute, it reconnects to cell network and bike stations come back bike angel point indicators do not come back I have to close and reopen the app to resolve. This happens very consistently.Android baywheels app and Pedal Assist Preference
On the "Ebike Pricing" page under "Pedal Assist Preference" https://help.baywheels.com/hc/en-us/articles/360048955492-Ebike-Pricing it says I can set my Pedal Assist Preference in the app by going to Profile > Bike key > Pedal assist preference. However, I do not see "Bike key" on the profile page. (Bay wheels, Android app). NOTE: I'm having trouble posting the link; when I submit this it says invalid htmlMap inaccurate, ending streaks
I've had a couple of streaks ended this week when I should have continued them. I've noticed it's because your map is often inaccurate and I'd like an explanation of what's going on. I just took a ride and saved screenshots before and after. This particular ride didn't end a streak, but it should have taken me from 2x to 3x and yet it did not. You can see in the first image, it's 12:00. I waited until noon to see if the map changed, and it did not. So I'm going from S 4th & Roebling to S 2nd & Driggs, which the map indicates will give me 2 points and push me to 3x. I complete the ride and I get the pop up notification: Ride Completed. No two points, no 3x streak. I then take another screenshot of the map and it now says S 2nd & Driggs is neutral. I specifically waited until the points changed at noon before taking this ride, and yet your map didn't reflect the actual points available. I've been doing this for two years and have never had this issue before last week. I've now lost two streaks due to this mapping error. The program is mostly a waste of time now so I rarely do it and only manage about 100 points a month when I used to do over 1k, but I still do use it to extend my membership and get points for an occasional e-bike. What's going on with the point values in the app and when will this be fixed?Android baywheels app spins after ride
On my baywheels android app, after I take a ride, often the app will get stuck and I cannot take another ride until I close and reopen it. Also sometimes this happens (in between rides) after switching away from the app and back to it. The "Scan" button gets stuck spinning. This started happening 2-3 weeks ago.
Algorithm set up to not gain 3x boost points 1 after another
This morning there were a lot of 9 x boost points surrounding me, so I thought why not move a few bikes and gain some quick points (I have 3 x boost, so lots of stations showed 9 x points) I moved 1 bike and got the 9 points, then instantly all the stations what were just moments before had 9 x points had reduced mostly 3 x points (1 point, plus my 3 x boost) there was 1 station what had 6 x points, so I walked there. The station which had 6 points as soon as I unlocked the bike had reduced to 3 x points even though the station didn't have 1 dock available it was full to capacity. It’s clear this corporation has no intention of making it easy to make a lot of points quickly, which is sad as my area is still full of bikes, no one around here can park a bike.April Gift Card Redeption
Hii I was wondering if anyone else was waiting on gift card redemptions. I redeemed some points in April for lyft gift cards and still havent gotten any emails about them. I was told by lyft support to post here about it. Seems like a little delay is typical but its been 4 months now… Thanks!
Two Steps Back
Why has Citi Bike removed all of the improvements which had been made? You can no longer report a station that is offline or when a ride will not end. If a bike will not release you have to go through the chat and waste time waiting for a response. Many stations have been on and off line lately...probably because so many people are leaving their trash around the docks...and there are more rats around the stations nibbling at the wires. The app was finally offering features to make it easier to address stations offline and suddenly we went back to the dark ages. In addition, many stations suggest there are classic bikes available, when there are not. Is this simply a way to manipulate riders into paying for ebikes? How is that fair? If there are no classic bikes in real life, there should be a way to report the discrepancy. And if you get charged through a deduction of existing credits, there is no way to track that information and report it. It shows zero charges within ride history...yet credits are secretly being deducted from existing reward balances. Some stations have had inaccurate totals for months with no adjustments. Some also show available docks when there are none. I even noticed on with a dock sectioned off by fencing for construction last night on Cherry Street, making it impossible to dock a bike anywhere in the neighborhood. There must be a better way to report these issues than having to log onto this platform after a long and busy night. We cannot possibly remember all of the challenges faced earlier in the evening by the time we arrive home at night.
