Recent Discussions
Never received bike key with membership, chat support is not useful
Hi, I started a CaBi membership in March of this year and recently became a bike angel. I never received my key that was noted as a perk of the membership I signed up for in March. I contacted support, and was told it will take another 4-6 weeks for my bike key to be delivered. Is this a common issue? I was looking forward to that membership perk but am now halfway into my yearly membership and am still waiting around for a key and the chat support is unhelpful.
Redeemed gift card from July not sent yet
Hi I'm still waiting for a gift card I redeemed in July to be sent. I have filed a query and followed up several times but have had no response. I just keep being told it has to be escalated - then nothing more. It should have arrived by the end of August. Please can someone from Citibike Bike Angels advise as I'm getting nowhere with the help teams. I contacted Tremendous and they said they can't tell me anything as it comes from Bike Angels. Thanks
tons of notifications in SF 8/14 and 8/15
Tons of (repeat) notifications on the Bay Wheels app on Android on 8/14 and 8/15, for upcoming events. I'm sure it'll stop now since the events are this weekend, but man, that was annoying. Every 10s or so, I'd get a little pop-up at the bottom of the screen, which grayed out the rest of the screen. I checked and was sure I was on the latest version of the app.
Android baywheels app and Pedal Assist Preference
On the "Ebike Pricing" page under "Pedal Assist Preference" https://help.baywheels.com/hc/en-us/articles/360048955492-Ebike-Pricing it says I can set my Pedal Assist Preference in the app by going to Profile > Bike key > Pedal assist preference. However, I do not see "Bike key" on the profile page. (Bay wheels, Android app). NOTE: I'm having trouble posting the link; when I submit this it says invalid html
