Digital Rewards FAQ
Does my Joy Rider perk automatically apply? Yes! After you reach 200 points, you’ll automatically receive 60-minute unlocks on classic bikes. How do I use my credits? Credits earned with Bike Angels will automatically apply to eligible rides. How do I use my guest passes? Unlock a bike for a friend with five free guest unlocks per year. Tap the Ride together icon in your app to get started. How do I track membership extensions? Membership extensions add a week to your membership. If you redeem four membership extensions in the same month, we’ll extend your membership for 30 days. Track your membership extensions in the Bike Angels profile in your app by clicking ‘View my rewards’ How do I redeem digital rewards? Redeem rewards using your Bike Angels points in your app. What cities offer redeemable cash rewards? Currently, the Bike Angels programs for Citi Bike (NYC), Bluebikes (Boston), and Capital Bikeshare (Washington DC) offer cash or gift cards as a rewards option. Note: The cash rewards options vary by city. How do I get cash rewards? Use points from your points bank to redeem gift card rewards. Visit the Bike Angels Profile Click the blue egift card icon of your choice Review and place your order When do I get my cash rewards? An email from Tremendous with a link to redeem the cash reward will arrive the month after you claim your rewards in the app. For example, if you redeem cash rewards in April, you’ll receive them by email in May. What if I can’t find my email from Tremendous? Double-check the timing of when you can expect your rewards Cash rewards are sent the month after they are redeemed in the app Check your spam folder Search your inbox for: rewards@reward.tremendous.com Add rewards@reward.tremendous.com to your list of approved sendersIntro to the Bike Angels Profile
Track your progress and redeem rewards in the Bike Angels profile. Click the hamburger menu, and click 'Bike Angels' to view your profile. How do I claim rewards? Use points from your points bank to redeem digital rewards in your app. Visit the Bike Angels Profile, and click the blue icon for the reward you want. You’ll see an order screen with the option to adjust the order quantity of the reward and the option to review your points before you confirm the order. How can I see my rewards? Click ‘View your rewards’ in the Bike Angels profile to reveal details about your current rewards, like credit balances and membership expiration.What are Lifetime Achievements?
Question What are Lifetime Achievements? Answer Lifetime achievements are milestone rewards for your lifetime points total. As you earn points and redeem rewards in your app, you’ll see your lifetime points total climbing. After your lifetime points totals reach 250 points, you’ll receive your first Lifetime Acheivement reward. See how to claim rewards here.When will I get my Lifetime Rewards?
Question When will I get my Lifetime Rewards? Answer Each time you reach a lifetime points milestone, we'll send an email your way with a form to confirm your address and claim your reward. Your Lifetime Rewards will arrive 3 - 6 weeks after you complete the form.
