Automatic redemptions
I have a question/complaint about some recent activity in the app. Three times in the last week, the app has redeemed points from my points bank which I did not initiate. The attached pic shows the recent items. On 6/9, 6/12 and today, 6/14, redemptions were made for Lyft credit and e-bike credit which were done without any actions on my part. I’ve now lost 40 points this week and I neither requested nor want these credits. Can I expect to lose points every few days now for credits I don’t want? How can this be stopped or blocked? On a somewhat comical note, the items are shown as “gifts” from CitiBike. Since I was forced to pay for these items they are in no way gifts.
Take Your Points To The Bank: Bike Angels Rewards Update
Bank your points and choose your rewards—points won’t expire or reset each month. Wait no more! The new redemption structure is here, and all Citi Bike Bike Angels will now manually redeem rewards in their app. With 42k active Angels in New York alone, Bike Angels are a diverse group. Angels ride for a variety of reasons, and different rewards appeal to different Angels. In response to feedback from Angels who told us they wanted more control over the rewards they earn, we’ve updated the way Angels get rewards. Monthly rewards won’t automatically be redeemed. Instead, your points will be added to your points bank indefinitely and won’t expire. You’ll use points from your points bank to redeem the rewards you want. This change came with a refreshed Bike Angels profile! Use your points to shop for rewards in the Bike Angels profile of your app by clicking one of the rewards under ‘Bike Angels Rewards’ to reveal the option to purchase. FAQ Q: When do the points reset? A: With the points bank, your points total won’t reset each month. You can bank your points and redeem the prizes you prefer on your own schedule. Q: How do I use my points? A: View your points total in your Bike Angels Profile, and click on a reward icon to reveal the option to purchase. Q: How do I view my claimed rewards? A: To see a breakdown of the current rewards you have, visit the Bike Angels profile and click ‘View my rewards’. You will need to update your app to the most recent versionto see these changes. Q: How will I get my cash rewards? A: You’ll receive an email with a link to claim your cash or gift card rewards for a given month within the first 10 days of the following month. You’ll receive one gift card for the total amount redeemed in a given month.Are you actually going to send me the water bottle?
I reached lifetime level of 500 in August and filled out the form immediately to receive my water bottle and badge. It’s now three months (and ten phone calls) later. I’ve gotten lots of apologies but no gift. If you’re not really going to send it, don’t advertise it.
