Community Insights Blog

Lyft_Omar

Bike Angels Team

15 days ago

Insights from December 2024 - March 2025

Publisher's Note:

Hey all!

My name is Omar, and you’ll be seeing me around the community a lot more often! Don’t worry, your lovely Jess is still around—I’m just here to help her out! If you want to read more about me and what I do for Lyft in general, I’ve made a post here about that.

Since the weather is changing and the sun is shining a bit more often, we felt like this was a good time to talk about the activity during the winter months.

Hey all! My name is Omar, and you’ll be seeing me around the community a lot more often! Don’t worry, your lovely Jess is still around—I’m just here to help her out! If you want to read more about me and what I do for Lyft in general, I’ve made a post here about that. Since the weather is changing and the sun is shining a bit more often, we felt like this was a good time to talk about the activity during the winter months.

Movers & Shakers

Supermember Shout Out | @Wim

Wim has been an active and valuable member of our community for over 2 years and is our first Supermember of the 2025 year. He consistently provides respectful and honest feedback and has offered crucial insights on in-app features. This results in prompting our teams to evaluate their approach or have brought important issues to the attention of the Customer Advocacy team. Shout out to you Wim!

Wim’s Stats:

Community Member since 10/2022
31 community posts
25 Kudos Received
5,643 Lifetime Bike Angels Points

Community Connections

Hot Posts

👀💬👍Most Views and Replies & Likes

robertripps 's post about the changes to Bike Angel Rewards received the most views and replies this Winter with 563 views, 22 replies, and 53 likes

⭐ This post is a good example of the community speaking in unity.. We appreciate all the feedback we received because of this change and understand the frustration of it. We have relayed this feedback back to the appropriate internal teams and appreciate the understanding as we grow the Bike Angels program.

Miracle Working

How the Community Improves The BA Experience

🐛 Bugs & Feedback

One of the strengths of the Community is most apparent when things could be improved or when features aren’t working as intended. The collaboration that happens in our Community can help add context to complex issues quickly, which allows our teams to more effectively resolve issues and have insight into quality of life features. Big shout out to the members below that posted in the community when things didn’t seem right.

🪲SM970 's post about e-gift cards not showing up for our Boston Bluebikes Bike Angels (try saying that 3 times fast)

💡@Wim’s feedback suggestion of including a “classic only” map filter