Community Insights

Jess

Bike Angels Team

7 days ago

Insights from July 2024 - Sept 2024

Movers & Shakers

Supermember Shout Out | bwitt

bwitt joined the Bike Angels Community about a year ago, and has been a helpful addition to the community. Fun fact—@bwitt is ahead of the curve as one of the first community members from Baywheels! As we grow the community, Angels from other cities and bikeshare programs will join in the conversation here to share their experiences. Big shout out to bwitt for their contributions to the community as we expand to feature more content for Baywheels riders and all Bike Angels.

@bwitt’s Stats:

Community Member since 07/2023
31 community posts
18 Kudos Received
6,482 Lifetime Bike Angels Points

Community Connections

Hot Posts

👀💬 Most Views and Replies

HoekedOnPhonics’ post about how monthly rewards work received the most views and replies this Spring with 171 views, 12 replies, and 8 kudos

⭐This post helped us correct outdated information on the Capital Bikeshare Bike Angels webpage

👍😊Most Likes

@th’s post about points changing on the map got the most likes of any post this Spring

⭐ This post helped clarify when and how to ‘wrench’ a bike to flag it for our Operations Team

Miracle Working

How the Community Improves The BA Experience

Improved Onboarding for BA Program 👶

These community posts helped create unique online help resources for specific topics like:

Uncovered Bugs 🐛

The power of the community is often found when things aren’t working as designed. The collaboration that happens here can help add context to complex issues quickly, which allows our teams to more effectively resolve bugs. Big shout out to the members below that posted in the community when things didn’t seem right.

🪲@leslie52’s post about not being able to send DMs after our site upgrade