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Summer Insights Blog 2023

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Jess
Bike Angels Team
7 months ago

Summer Insights Blog 2023

Insights from July - September 2023

 

Movers & Shakers

Supermember Shout Out | @heikkij 

@heikkij  joined our community in May and has consistently been an active and helpful contributor. The tone of their responses is productive and positive—a stellar example of teamwork and problem solving! Thanks for taking the time to shine a helpful light here in the community!  

 

heikkij's Stats:

  • Community Member since August 2022
  • 14 community posts
  • 5 Kudos Received
  • 10,965 Lifetime Bike Angels Points



Badge Report

🥇 373 Badges Awarded in Q3 🥇

 

7 Members earned the Affirmative Angel 5 Badge

 

 

9 Members earned the Returning Rider 25 Badge

 

 

 

Community Connections

Hot Posts

👀💬 Most Views and Replies: @equinox001’s post about the new rewards redemption structure remained the post with the most views with 192 views this Summer

 

👀💬 Most Kudo’d Thread: @aahles1’s post about their Tremendous reward email being cancelled received the most kudos of any thread

 

Site Stats

 

Miracle Working

How the Community Improves The BA Experience

 

Improved Onboarding for BA Program 👶

These community posts helped create unique online help resources for specific topics like understanding points to dollars in NYC

 

Uncovered Bugs 🐛

The power of the community is often found when things aren’t working as designed. The collaboration that happens here can help add context to complex issues quickly, which allows our teams to more effectively resolve bugs. Big shout out to the members below that posted in the community when things didn’t seem right. 

 

🪲@aahles1's post about their cash reward email being cancelled



How’s My Driving?

Insights from our Site Survey

We want to hear from you! We served 1,250 surveys this Spring, and received 37 completed responses for a .03% completion rate. Insights from the survey are used directly to plan site improvements and content.

 

This summer, most Angels were visiting the community looking for information or help, and a nearly half of all respondents reported they found what they were seeking; down about 9% from the SpringHowever, more Angels reported they were satisfied or very satisfied with their overall experience, compared to it being just OK. Check what Angels are saying below:  

 

Site Survey Insights | Q3 2023

 

What was the purpose of your visit to the Bike Angels Community?

 



Were you able to find what you were looking for?



How would you rate your overall experience?

 

 

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