Knowledge Base Article

Reporting a broken or abandoned bike

Have you ever found an ebike left in a place it shouldn’t be when you’re out riding for points and wondered how you could help? Or, similarly, have you ever noticed an issue with a specific station or dock and wanted to share your experience to help get it fixed?

With more than 185k bikes and upwards of 13k stations across our systems, maintaining and rebalancing the stations and bikes can become a challenge. We appreciate reports from our Angels and riders, and wanted to share the quickest way to report an issue if you spot one.

To report a broken or abandoned bike: 
    1. Tap the heart icon near the search bar, or visit the Help tab in your app
    2. Tap ‘A bike I’m riding needs repair’ or ‘A bike is abandoned’
Published 11 months ago
Version 1.0
support

2 Comments

  • Agent0's avatar
    Agent0
    Resourceful Rider
    9 days ago

    I see it requires knowing the bike's number. I would say about 20 of the bikes I come across have their numbers defaced. And in some instances, it is not safe to approach the bike. Like seeing an abandoned bike at a train station or an encampment.

    • Jess's avatar
      Jess
      Bike Angels Team
      5 days ago

      Thanks for your reply, Agent0​. Your safety is always paramount! This article was intended to provide information for reporting bikes, since we receive frequent questions and reports about this issue.

      Reporting abandoned bikes is helpful, but not a requirement to participate in Bike Angels. Thanks for everything you do to help keep the system healthy for your city.