July Cruiseletter
What’s Next? 🌆🚴 Hi there Angels! We hope you are enjoying the summer air and staying hydrated! This Summer brings some exciting updates for our Divvy Bike Angels as some long-awaited features rolled out recently: Low-Assist Mode is now live for Divvy riders! Shoutout to Wim and jm for making these suggestions almost a year ago here and here! Exclusive to Divvy, ebike rides can now be paused mid-ride in the app! This makes Divvy our only region where both ebikes and scooters can be paused during your ride. Please note that the pause is only for 15 minutes maximum before ending the ride causing Out-of-Station fees still to be charged. Classic bikes in all regions can not be paused Wheelie Good News 🛞🗞️ Bike Angels Stats | June All Brands 63 New Community Members 3,709 Site Visits 1,373 Angels Leveled Up 662,281 Point-Earning Rides Longest distance point-earning ride P#607 Divvy | 18.57 miles Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone number.June Cruiseletter
Community Tune Up 👼💪 It’s the end of June, which means a lot of you are on the streets, pushing those pedals, and feeling the breeze in your hair. If you’re new to the community or Bike Angels, remember our FAQ! These articles have basic info on all things Bike Angels. To filter only knowledge base or FAQ articles, use the Content Type search filter. If you don’t find your answer there, use the ‘Content Type’ filter to show the results for community forums before creating a new post. Wheelie Good News 🛞🗞️ Bike Angels Stats | May All Brands 65 New Community Members 1.2x increase from May 2024 2,175 Site Visits 68% increase from May 2024 1,277 Angels Leveled Up 629,931 Point-Earning Rides Longest distance point-earning ride RS348 CaBi | 17.49 miles Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone numberApril Cruiseletter
What’s Next? 🌆🚴 We’re happy to announce that Bluebikes Bike Angels can now redeem their points for rewards, aligning the Boston BA experience with our other markets across the US! We also fixed a bug that prevented our Bluebikes Angels from redeeming e-gift cards. Any points redeemed for e-gift cards this month will arrive in May. Wheelie Good News 🛞🗞️ Bike Angels Stats | March All Brands 141 New Community Members 3,786 Site Visits 1,048 Angels Leveled Up 397,296 Point-Earning Rides Longest distance point-earning ride NN800 CaBi | 16.55 miles Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone numberMarch Cruiseletter
Community Tune Up 👼💪 3k and growing We expect to surpass 3,000 members this Spring! With this milestone, we’re reflecting on how the community has grown to inform plans for future updates. We hosted an AMA with the Bike Angels Team, expanded to new cities, and created articles to guide Angels as a foundation, and we’re exploring new ideas to bring value to members. What do ou want to see in the community? Wheelie Good News 🛞🗞️ Bike Angels Stats | February All Brands 46 New Community Members 8,935 Site Visits 680 Angels Leveled Up 366,708 Point-Earning Rides Longest distance point-earning ride DS706 Citi Bike | 13.09 miles Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone numberOctober Cruiseletter
What’s Next? 🌆🚴 Bike Angels from Chicago, D.C., Boston, San Francisco, and Portland joined the chat! The email campaign to invite new Bike Angels to the community welcomed more than 400 new members this Fall—increasing our member base by about 20%. We’ll continue inviting new members to the community to keep the conversation fresh and the community growing. Superusers will begin to more clearly emerge as conversations become more complex and frequent. Community Tune Up 👼💪 With a growing community, we’ll see more discussions to join, Helping Angels and keeping the community productive and safe will require more attention. If you see something that doesn’t belong in the community, let the Bike Angels Team know by reporting the post. This helps our team spot questionable content as quickly as possible. Wheelie Good News 🛞🗞️ 291 New Community Members 6x more than last September 3,101 Site Visits Up 66% compared with last September 2,336 Angels Leveled Up 680,942 Point-Earning Rides Longest distance point-earning ride TM376 (CaBi) | 17.52 miles Most Unique Stations Visited NS143 (Citi Bike) | 256 stations Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone numberSeptember Cruiseletter
What’s Next? 🌆🚴 Our Divvy Angels are joining the community conversation! We began sending invitations to our Chicago Bike Angels early this month, and we’ve seen a 269% increase in registrations since launching our email campaign. The community will start to take a new route together—where Angels from across the U.S. can connect and help one another maximize their Angel experience. Community Tune Up 👼💪 New FAQ articles coming this fall! To ramp up the power of the community and answer the most common questions Bike Angels raise, we’re publishing a short series of FAQ articles covering topics like streaks and reporting and issue with a bike or station. Wheelie Good News 🛞🗞️ Bike Angels Stats | August All Brands 92 New Community Members 2,560 Site Visits 1,559 Angels Leveled Up 626,644 Point-Earning Rides Longest distance point-earning ride TM376 | 17.28 milesAugust Cruiseletter
Rolling Onward 🌆🚴 As the riding season is reaching its peak, things are heating up in the community Community discussions increased 47% this July compared with last year, and threads are richer and more complex Posts are more reliably answered and quickly—conversations in July were replied to within 20.6 hours Community Tune Up 👼💪 Did you know you can add more than one tag to a post? Tags help locate content within a theme, and can help the Bike Angels Team to find helpful information and feedback from community posts. We use tags to add context to posts for different bikeshare systems. Adding a second or third tag can help members categorize content at a glance. When using tags, always defer to the closest suggested tag if one already exists. Wheelie Good News 🛞🗞️ Bike Angels Stats | July All Bikeshare Brands 80 New Community Members 2,458 Site Visits 1,559 Angels Leveled Up 520,767 Point-Earning Rides Longest distance point-earning ride TM913 | 14.57 miles Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone numberMarch Cruiseletter
What’s Next? 🌆🚴 The community is getting a big tune up to get ready for Summer! In the coming months, you’ll see some changes in the way things on the homepage and site pages appear, and the community will be a little easier for Angels to navigate and join in conversations. We’re excited to share the finer details with you in April or sooner. 🛠️ Community Tune Up 👼💪 TAGS! Tags make information in the community a little easier to find and identify. Tags are especially helpful for Bike Angels from other cities to distinguish relevant content about their city and their Bike Angels program. In the future, tags will become more prominently displayed and will be more integral in the community experience. Using the cities example above, we’ll have tags for each city to help organize content and create a catalog of city-specific posts, and you’ll be able to add other tags to help highlight the theme of the information. Wheelie Good News 🛞🗞️ Citi Bike Bike Angels Stats | February 57 New Community Members 1,107 Site Visits 763 Angels Leveled Up 316,969 Point-Earning Rides Longest distance point-earning ride ST303 | 12.13 miles Most Point-Earning Rides in February Angels who moved the most unique bikes in February Angels who visited the most unique stations in February Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone numberJanuary Cruiseletter
What’s Next? 🌆🚴 As the conversation in our Help forum grows, we’ll need more ways to sort and organize community content. Tagging posts and creating more defined forums to help each other with more specific topics will help us keep up with the pace of the community as more topics get created. In the first half of the year, we’ll prioritize tagging posts to help Angels more easily surface content. Community Tune Up 👼💪 Tagging! We’ve noticed some members are adding tags to posts, and we think that is super helpful to categorize topics as our forums and membership grow. You might notice some community posts being retroactively tagged, and we want to encourage you to add simple tags to your posts, like ‘Citi Bike’ ‘Divvy’ ‘Reward’ ‘Streak’ ‘Feedback’. Add a tag to your post in the pane to the right of the 'start a conversation' window as shown below. Wheelie Good News 🛞🗞️ Citi Bike Bike Angels Stats | December 55 New Community Members 996 Site Visits 893 Angels Leveled Up 307,209 Point-Earning Rides Longest distance point-earning ride KZ700 | 15.39 miles Most Point-Earning Rides in December Angels who moved the most unique bikes in December Angels who visited the most unique stations in December Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone numberDecember Cruiseletter
What’s Next? 🌆🚴 During the colder months, we take some time to review and reflect on the busy riding season—how the community grew and how we supported each other here. This year, community members created 159 topics with 626 replies and 59 accepted solutions. 🎉 We’re proud of the progress we’ve made here, but there is so much more we can do—with your help! 😉 Community Tune Up 👼💪 We’re gearing up for the coming year and making 2024 plans. When reviewing community content metrics, we found that our Cruiseletters are the most engaged with blog articles followed closely by articles about product updates. We’ll continue posting these styles of articles in 2024, while looking for new ways to add value to community announcements. What sort of content is missing in the community? Comment Below! Wheelie Good News 🛞🗞️ Citi Bike Bike Angels Stats | November 37 New Community Members 10,617 Site Visits 1,746 Angels Leveled Up 391,045 Point-Earning Rides Longest distance point-earning ride MC060 | 15.62 miles Most Point-Earning Rides in November Angels who moved the most unique bikes in November Angels who visited the most unique stations in November Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone number
