October Cruiseletter
What’s Next? 🌆🚴 As the riding season winds down, and chilly weather breezes in we find our self planning for future community updates. This year we introduced insights blogs and our first AMA in response to feedback from Angels that indicated they wanted more connection with key Bike Angels Team members and more Bike Angels program data. Our future plans are inspired by community feedback. What updates would you like to see in the community? Comment below. Community Tune Up 👼💪 Community Guidelines Spot Check As the community grows, so will the structure. It’s important to post help questions in the Help forum to increase visibility of your topic, and to keep the site organized for all members to find what they need easily The community is a place people come when they have questions, and forums within the community should present topics in easy-to-understand formats. We ask that community members focus on creating clear titles that summarize their specific issue to avoid duplicate posts. This also helps create content that is easily searchable Always keep the Community Guidelines top of mind when creating posts in the community. Review them anytime here. Wheelie Good News 🛞🗞️ Citi Bike Bike Angels Stats | September 42 New Community Members 1,868 Site Visits 1,324 Angels Leveled Up 432,475 Point-Earning Rides Longest distance point-earning ride DO626 | 14.69 miles Most Point-Earning Rides in September Angels who visited the most unique stations in September Angels who moved the most unique bikes in September Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone numberOctober Cruiseletter
What’s Next? 🌆🚴 Bike Angels from Chicago, D.C., Boston, San Francisco, and Portland joined the chat! The email campaign to invite new Bike Angels to the community welcomed more than 400 new members this Fall—increasing our member base by about 20%. We’ll continue inviting new members to the community to keep the conversation fresh and the community growing. Superusers will begin to more clearly emerge as conversations become more complex and frequent. Community Tune Up 👼💪 With a growing community, we’ll see more discussions to join, Helping Angels and keeping the community productive and safe will require more attention. If you see something that doesn’t belong in the community, let the Bike Angels Team know by reporting the post. This helps our team spot questionable content as quickly as possible. Wheelie Good News 🛞🗞️ 291 New Community Members 6x more than last September 3,101 Site Visits Up 66% compared with last September 2,336 Angels Leveled Up 680,942 Point-Earning Rides Longest distance point-earning ride TM376 (CaBi) | 17.52 miles Most Unique Stations Visited NS143 (Citi Bike) | 256 stations Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone numberMarch Cruiseletter
What’s Next? 🌆🚴 The community is getting a big tune up to get ready for Summer! In the coming months, you’ll see some changes in the way things on the homepage and site pages appear, and the community will be a little easier for Angels to navigate and join in conversations. We’re excited to share the finer details with you in April or sooner. 🛠️ Community Tune Up 👼💪 TAGS! Tags make information in the community a little easier to find and identify. Tags are especially helpful for Bike Angels from other cities to distinguish relevant content about their city and their Bike Angels program. In the future, tags will become more prominently displayed and will be more integral in the community experience. Using the cities example above, we’ll have tags for each city to help organize content and create a catalog of city-specific posts, and you’ll be able to add other tags to help highlight the theme of the information. Wheelie Good News 🛞🗞️ Citi Bike Bike Angels Stats | February 57 New Community Members 1,107 Site Visits 763 Angels Leveled Up 316,969 Point-Earning Rides Longest distance point-earning ride ST303 | 12.13 miles Most Point-Earning Rides in February Angels who moved the most unique bikes in February Angels who visited the most unique stations in February Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone numberJuly Cruiseletter
What’s Next? 🌆🚴 Hi there Angels! We hope you are enjoying the summer air and staying hydrated! This Summer brings some exciting updates for our Divvy Bike Angels as some long-awaited features rolled out recently: Low-Assist Mode is now live for Divvy riders! Shoutout to Wim and jm for making these suggestions almost a year ago here and here! Exclusive to Divvy, ebike rides can now be paused mid-ride in the app! This makes Divvy our only region where both ebikes and scooters can be paused during your ride. Please note that the pause is only for 15 minutes maximum before ending the ride causing Out-of-Station fees still to be charged. Classic bikes in all regions can not be paused Wheelie Good News 🛞🗞️ Bike Angels Stats | June All Brands 63 New Community Members 3,709 Site Visits 1,373 Angels Leveled Up 662,281 Point-Earning Rides Longest distance point-earning ride P#607 Divvy | 18.57 miles Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone number.September Cruiseletter
What’s Next? 🌆🚴 Our Divvy Angels are joining the community conversation! We began sending invitations to our Chicago Bike Angels early this month, and we’ve seen a 269% increase in registrations since launching our email campaign. The community will start to take a new route together—where Angels from across the U.S. can connect and help one another maximize their Angel experience. Community Tune Up 👼💪 New FAQ articles coming this fall! To ramp up the power of the community and answer the most common questions Bike Angels raise, we’re publishing a short series of FAQ articles covering topics like streaks and reporting and issue with a bike or station. Wheelie Good News 🛞🗞️ Bike Angels Stats | August All Brands 92 New Community Members 2,560 Site Visits 1,559 Angels Leveled Up 626,644 Point-Earning Rides Longest distance point-earning ride TM376 | 17.28 milesDecember Cruiseletter
What’s Next? 🌆🚴 During the colder months, we take some time to review and reflect on the busy riding season—how the community grew and how we supported each other here. This year, community members created 159 topics with 626 replies and 59 accepted solutions. 🎉 We’re proud of the progress we’ve made here, but there is so much more we can do—with your help! 😉 Community Tune Up 👼💪 We’re gearing up for the coming year and making 2024 plans. When reviewing community content metrics, we found that our Cruiseletters are the most engaged with blog articles followed closely by articles about product updates. We’ll continue posting these styles of articles in 2024, while looking for new ways to add value to community announcements. What sort of content is missing in the community? Comment Below! Wheelie Good News 🛞🗞️ Citi Bike Bike Angels Stats | November 37 New Community Members 10,617 Site Visits 1,746 Angels Leveled Up 391,045 Point-Earning Rides Longest distance point-earning ride MC060 | 15.62 miles Most Point-Earning Rides in November Angels who moved the most unique bikes in November Angels who visited the most unique stations in November Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone number
