Community Insights Blog

Lyft_Omar

Bike Angels Team

6 days ago

Insights from March 2025 - June 2025

Movers & Shakers

Supermember Shout Out | RedDragon

RedDragon joined a year ago (on this very date, congratulate them!) and has been nothing but inquisitive, helpful, and insightful! Whenever there was a question he can’t answe he would tag myself or Jess and bring us into the fold. His posts on app feedback, specific User Interface (UI) suggestions are not unnoticed and are appreciated ten-fold as posts like these are brought up internally to our software engineers and other relevant parties. Shoutout to RedDragon for all his posts and assistance for Bike Angels in all regions!

RedDragon’s Stats:

Community Member since 08/07/2024
38 Community posts
73 Likes Received
25,772 Lifetime Bike Angels Points

Community Connections

Hot Posts

👀💬 Most Views and Replies

jm’s post about moving e-bikes in the current Bike Angel system received the most views and replies this Spring with 195 views, 7 replies, and 5 kudos

⭐This post demonstrates the complexity of our systems and sparked discussion on solutions per market and why one solution may not work for all. We loved reading the different POVs here!

👍😊Most Likes

weeviler’s post about reporting bikes missing QR codes got the most likes of any post this Spring

⭐ Shoutout to bwitt (from our last Insights blog) helping this user out!

Miracle Working

How the Community Improves The BA Experience

Implementing Community Suggestions 📝

A month or two ago, our Divvy riders received the ability to set their pedal assist preferences in-app. We wanted to shout out two posts made last year by our Divvy Bike Angels, who mentioned wanting this feature, which we escalated internally, showing a vocal want for this feature. You can read more about the posts expressing this feature request below:

Uncovered Bugs 🐛

As with any system, we aren’t perfect, and community feedback is invaluable when something isn’t working as intended! The posts below were escalated to our internal teams for further investigation. Keep posting any issues you experience with both the community site and your app experience