Forum Discussion

weeviler's avatar
weeviler
Casual Commenter
2 months ago
Solved

How do I report bikes that have their QR codes removed?

This bike and the bike next to it have no QR code. Like, they look like they've been removed. I tapped the wrench icon, but it didn't seem to do anything.

More generally, I'm just not sure how to report bike issues after docking. It seems like if I don't press the wrench icon within a minute of docking, or if I tap through the post ride feedback screens, pressing the wrench icon does nothing.

baywheels
  • bwitt's avatar
    bwitt
    2 months ago

    The way I've been doing it is

    • Check it out (via the number there in your pic)
    • ride it
    • Then wrench it after the ride

    I don't think you can report it otherwise. The wrench button only works for a short time after docking, as you mentioned.  

    Separate topic: the short wrench period.  I often remember too late to hit the wrench!

5 Replies

  • bwitt's avatar
    bwitt
    Hustlin' Helper
    2 months ago

    The way I've been doing it is

    • Check it out (via the number there in your pic)
    • ride it
    • Then wrench it after the ride

    I don't think you can report it otherwise. The wrench button only works for a short time after docking, as you mentioned.  

    Separate topic: the short wrench period.  I often remember too late to hit the wrench!

    • bwitt's avatar
      bwitt
      Hustlin' Helper
      2 months ago

      Alternatively, dont ride it; check it out and dock it immediately.  Then wrench will work.

      • Remco's avatar
        Remco
        Bike Angels Team
        2 months ago

        In New York I use my key for this because it's quicker and easier than typing in a number. If you've linked your Clipper card you should be able to achieve the same thing with a Clipper card.