Bike Angels Membership Extension issue
I use the Bike Angels regard program and it's helpful when you get a membership extension of one week for every 20 points you redeem, and understandably you can only extend four weeks each month. That is until about one week ago, I redeemed 20 points to extend the membership from 1/9/24 to 1/16/24. On 1/9/24, CitiBike app showed that my membership expired and payment failed. So on 1/9 I called to discuss this w customer service and said they would look into it and email me. By 1/11, I did not hear back so I called to follow up with Cust service, They said they would look into it and the guy found it odd that I had not been updated sooner. So then I get an email mentioned: Due to a system issue, your Bike Angel Membership may not be reflecting the correct extension date. We have fixed this issue and your app should reflect the correct date within the next 3-4 days as everything refreshes. Please let our team know if you need assistance or have questions. We're standing by, ready to help. Thanks for riding with us. So it's now 1/13 and the correct membership extension until 1/16/24 still is not showing. In the meantime due to this "glitch" I cannot ride a bike!,v unless I renew my membership now, I will not since it should expire on 1/16. I feel I've been robbed several days of my membership benefits. Will Citibike add the additional days to my membership that I could not due to having to wait for them to refresh their systems?Solved360Views2likes5Comments