Idea: Always Offer Low-assist option for eBikes (next-gen)
As many riders know, the low-assist mode for next-gen eBikes is only available if there are no classic/acoustic bikes at the station. When you then scan the eBike using the app you choose between low assist and full assist. Citi Bike ought to offer the option of low assist for next-gen eBikesregardless of the presence of a classic/acoustic bike to accommodate. If you agree with this idea, please like this post to show your interest to the Bike Angel team. For me there are two reasons why I'd like to see this: Classic bikes have seats that don't go high enough for riders 6'1 or taller which can lead to knee pain for long or uphill rides. Next-gen bikes allow for the seat to move higher but more often than not I have to pay for this privilege because there are classic bikes at the station. On more than one occasion I don't get the pedal assist option for eBikes because there's one classic bike at a broken dock that can't be removed so I'm forced to pay for a full power eBike ride when I don't want to/shouldn't have to. To streamline the experience, this should be an opt-in option so that full-assist riders used to scanning and riding aren't burdoned by having to choose full-assist each time. Lastly, in conjunction with this idea, please offer users the pedal assist preference via the iPhone and Android apps (under Settings). For some reason it is only offered via https://account.citibikenyc.com/profile after logging into your account making it frustrating and confusing for riders who primarily use the app and can't find anywhere to update their preference:
IDEA - incentive for moving eBikes
Somebody posted that there is no incentive to move ebikes. I had an idea this morning for how to create an incentive. The algo could be optimized such that Citibike could recognize situations where Dock A was ebike heavy, but Dock B had few or no ebikes. Since it improves the network to more evenly distribute ebikes, the algo could temporarily "toggle off" all regular bikes at Dock A making them out of service -- which would create an incentive for Bike Angels to move an ebike in low-pedal assist mode (free) from Dock A. Since Dock B nearby had vacancies, BAs should spot that opportunity and move the ebike. Once Dock B got enough ebikes, Citibike could "toggle on" the regular bikes at Dock A, and return to normal system function. The only people who would be mad about this algo modification are non-BA users who go to Dock A hoping/expecting to use a pedal bike, but find none available. On the other hand, for every person who is upset at Dock A, there is probably a person who goes to Dock B hoping to find an ebike and is delighted to find one (assuming a BA moved an ebike there), so on balance, as far as user experience goes, this algo change should be more or less neutral over time.Always show Bike Angel points earned when completing a positive ride
Currently, bike angel points earned when completing a positive ride are always shown in the app except when the [multiplier] clock restarts. I'm petitioning to: Always display points earned and your multiplier after every positive ride Reduce confusion for new bike angels by renaming the "clock" to "multiplier clock" When your positive ride ends without the clock restarting the end-of-ride screen displays a summary of your positive ride telling you how many points you earned with your multiplier: When your positive ride ends with the clock restarting the end-of-ride screen only tells you about the multiplier clock restarting with no information on how many points you just earned: Both of these changes will improve the experience for new and current bike angels and reduce confusion.Improve the Citi Bike Map
Problem: In the Citi Bike map (in the app) it is almost impossible to tell traffic flow direction for streets when browsing the map, an arguably important piece of information when biking in NYC. Similarly, reading street names is just as hard with them only appearing if you zoom in almost all the way! The green bike lane lines cover the street arrows which indicate the direction of traffic (I've circled two arrows that are being covered). Also, only two street name labels are showing here: Suggestions: Make it easier to see the traffic flow arrows by either making the direction arrows easier to see (change color, size, etc) or allow users to toggle the green bike lane overlay on the map on and off Make it easier to see/read street names and prioritize them over places of interest Add a toggle to show/hide places of interest on the map (restaurants, hotels, stores, etc) Lastly, an argument against improving the current experience might be to user the "directions" feature which will give you a correct route but to that I say that sometimes we just want to do an ad-hoc bike ride. Secondly, bike angels (like me) would love to better see street names and traffic flow directions I don't really use the directions feature because there's no way to simply put a pin on the map or tap on a station as your start and end address; we must type in the address which is time-consuming.Algo limitations downtown
I'm new to point farming but enjoy the gamified aspect. I've noticed that the algo does well in Midtown and UES at showing opportunities for local rebalancing, presumably because local supply/demand varies. Bike Angels on streaks can help here. But downtown, the supply/demand imbalance often seems regional, with literally ALL docks showing the same imbalance. (For example, early mornings) When this happens, Bike Angels have no incentive to work, and bikes will only be repositioned by long-haul riders, who almost by definition are not point farmers. Does Citibike understand why this regional asymmetry exist? Can it be solved, perhaps by off-hour en masse moves to create local imbalances?
Angel Points for low battery e-bike to charging dock
On the Citibike Reddit there are some threads about this, I posted one long response with some ideas about what that could look like, which I reproduce here: Once there are a few more charging stations, there is a motivation to do this –I'd been thinking about it already before seeing these posts. But once almost all of the stations have charging docks, there would be less motivation. There doesn't seem to be much interest at CitiBike to add Angel features or more sophisticated points computations – due to the fundamental benefit of simplicity, the cost of hiring more software engineers to implement and support features, but in this case also the chance that if charging docks are widely deployed there might be no more need for this feature. In any possible implementation of such a feature, it would be essential to keep the additional rules for points as simple as possible, and avoid creating unfavorable or confusing interactions with the existing points system or confusion on the part of the Bike Angels. For it to make sense for CitiBike to add Angel points for moving "low charge" e-bikes (whose remaining range is below some threshold, maybe 2 or 3 miles?) from a non-charging station to a charging dock, they would need to have confidence that those bikes would stay in the charging dock until they were (mostly? fully?) charged. I don't know whether those stays are or would be enforced, and if so, for how long, but regardless, it‘s inversely correlated with a need for more bikes in the station. To avoid that conflict of interests CItiBike couldadd points for dropping off "low charge" e-bikes only atneutralcharging stations. Those stations could beindicated with a yellow lightning bolt badgewhere the usual +/- points badge would be if they were not neutral. As CitiBike gains experience with this system, they could tweak the Angel points algorithm to favor a neutral status for charging stations in situations where they might otherwise be +/- 1 point. Showing the location of "low charge" e-bikes to Bike Angels is tricky, but critical, since Angels are lazy hard workers unlikely to search stations on the off chance of finding a "low charge" e-bike. Ideally there would be both anindication of stations with "low charge" e-bikes in the appand anindication for "low charge" e-bikes on their docks. Currently, red and yellow LEDs indicate bikes that require recharging and are not available for pick-up; extending this to "low charge" e-bikes would be somewhat helpful, but it would be better to have a distinctive indication, perhaps a flashing yellow LED only? This would probably require updates to the dock software or firmware (and maybe the Cosmo e-bikes as well), but if A/B stations can display red to prevent dock blocking, they might be able to identify "low charge" e-bikes in some way. Doing so would also be helpful for non-Angel members looking for e-bikes with enough range for a longer ride. The station icons in the app are already cluttered, with e-bike and classic bike counters as well as Angel points. While the number of "low charge" e-bikes is definitely of interest, those numbers are likely to be small in most cases, maybe one to three and rarely more than that, unlike bikes unavailable due to very low charge. This would need to be displayed at pick-up stations (which already have a number for Angel points), as well as neutral stations, but probably not at drop-off stations, where it would be counterproductive. Abadge with one, two, or three "low bat" symbols for a non-charging station with one, two, or 3+ "low charge" e-bikeswould not take up too much space and would not be confused with the other counters or Angel point indications. If it is easier to use Unicode symbols, trigrams might work: ☱ ☳ ☷. Given that this data can change with every dock or undock, rather than just once every 15 minutes, it should be displayed together with the e-bike and classic bike counters, and suppressed from the display when e-bike and classic bike counters are merged into one. It may be that the information about the number of "low charge" e-bikes at a station is not available, or impractical to update together with other availability data. If it isn't possible to display this, it might still make sense to offer Bike Angel points for moving "low charge" e-bikes from a non-charging station to a charging dock, but probably only if there is an indication for "low charge" e-bikes on their docks. Rather than waiving e-bike fees, it would make more sense for CitiBike tooffer optional pedal assist mode for "low charge" e-bikes. It may be impractical to restrict that to Bike Angel members, but there's value in offering it to all users. This feature wouldnotbe available at a station with charging docks, onlyat off-grid non-charging stations. The purpose would be to extend the "charge lifetime" of e-bikes and to make moving "low-charge" e-bikes more appealing to Bike Angels, since they could do so for free. It may not be worth implementing if there are no points for moving "low-charge" e-bikes from non-charging stations to charging docks, and even if there are points, implementing this would be an optional add-on. Well, that's a lot of ideas, it's not a simple application and I wouldn't expect to see anything like it this year or probably even next year, but perhaps someone working at CitiBike might find it useful or an inspiration for other ideas.Stale pricing data on website
I was just looking at the station JSON data and clicked through the rental URI "rental_uris": { "android": "https://bkn.lft.to/lastmile_qr_scan", "ios": "https://bkn.lft.to/lastmile_qr_scan" }, which took me to https://citibikenyc.com/qrcodes where I see the following outdated information: Pricing Get started with a single ride or a day pass. $3.50/ride Includes the first 30 minutes of one ride on a classic Citi Bike. When you upgrade your ride to an ebike, it will be an extra $0.18/min. $15/day 24 hours of Citi Bike access, includes unlimited 30-minute rides on a Classic Citi Bike. Although its nice to see the ebike per-minute price given (what about classic bike price after 30 minutes?), these are rather out of date compared to the updated pricing in the footer link (https://account.citibikenyc.com/access-plans): Single ride $4.79/trip Great for quick trips Day pass $19 Perfect for visitors exploring New YorkDivvy Cash for Points Please
Thank you. Please, implement Divvy points for cash as is available in some other markets. Please, would someone here with the ability to forward, request, argue, beg, the people who make Lyft decisions make this happen. Thank you. In a few days I banked enough points for a years worth of membership extensions. Since those days, I have not been on a Divvy Bike Angels ride. Sure, not much different than just riding for 80pts a month, but if there was a cash incentive, or some other options to redeem Lyft credits, I'd be out redistributing bikes everyday. Just saying. Thank you.Help! Major Divvy Fail
Major Divvy Fail Navy Pier, Chicago's top tourist attraction, is showing Pickup and 150 bikes But there are zero bikes there! And, because Lyft has the station at +6 points for PICKUPS, no Angels will be feeding, redistributing bikes to the station. NO. 1 tourist attraction on Sunday , the day of the NASCAR Race. Yes people are looking for bikes. Major failAddressing Service Disparities in Citi Bike: A Personal Perspective from Eastern Queens
The NYC Comptroller's office recently published a report titled "Riding Forward: Overhauling Citi Bike’s Contract for Better, More Equitable Service" highlighting performance disparities within the Citi Bike program. One key issue identified is the disparity in service levels between the Manhattan core and the outer boroughs, particularly in neighborhoods predominantly inhabited by Black and Hispanic residents. I want to share my personal experience supporting this issue. As a frequent rider starting in eastern Queens, I often encounter a lack of available dock space at nearby stations. Unlike the midtown commuting stations, which are regularly drained and repopulated, these stations remain perpetually full. This morning's view is a case in point: Many stations are completely full, which artificially suppresses demand as it becomes impossible to dock bikes. Additionally, some stations show 1 or 2 available docks on the app, but in reality, they are also full, misleading the algorithm and exacerbating the problem. I downloaded the real-time GBFS status at 6 AM this morning and examined a random station (99 St & 38 Ave) as a boundary. There are 51 stations to the east of this station, 19 of which are completely full (excluding stations falsely showing 1 or 2 available docks). That's 37% of stations being unusable, far exceeding the 2% or 4% requirement per Citi Bike's contract with the City. If I explored further, this percentage could easily rise to 50%. These 19 full stations have 411 bikes docked. These bikes are underutilized compared to others. By redistributing just half of these bikes (around 200) to Manhattan, we could potentially increase revenue by $36,000 per month (based on May 2024 figures). This issue is not isolated to Queens; Red Hook, lower Manhattan, and other outer boroughs face similar neglect. We're likely missing out on hundreds of thousands of dollars in revenue due to inefficient bike usage. Additionally, addressing this problem could help avoid potential penalties. Citi Bike uses a combination of trucks, treks, and Angels to rebalance bikes, but this effort seems absent in my neighborhood. Community outreach to increase usage is futile if Citi Bike remains unusable for these residents. One possible solution is to adjust the Angel reward program to prioritize redistributing bikes from congested areas. However, the current point system incentivizes Angels to work in Manhattan, where they can earn 12-15 points by moving bikes a few blocks, as opposed to half a mile or more in congested areas. I would love to hear from the program managers at Citi Bike about their thoughts on this issue and potential solutions to address it.If Lyft's Objective is to redistribute bikes ...
Then reinstate/start an award for the most points in a month. It doesn't have to be something big, just an incentive to push ahead of the top spot holder. That perk alone could move a proportionally higher number of bikes, especially towards the end of the month. The "Bank" was a great innovation to the Bike Angels program. Please, continue with more Divvy needs a Points for Cash option, and some accommodation$$ for moving abandoned eBikes Abandoned eBikes are often quite a distance from a dock That's more money for little points Thank youDivvy Un-docked eBike
Chicago Divvy Divvy allows eBikes to be parked out of stations for an additional fee. You see from the pic, that creates a situation where many, many eBikes are left out in the streets. It takes great resources for Divvy to collect these ebikes. Bike Angels can help, but it makes no sense when the fees charged to collect an eBike and return it to a station far exceed the value of the points earned. Each ride will calculate differently, but in the end, on a high point ride, you'll do little better than breaking even when returning an un-docked eBike to a station. Sure, having bikes scattered around is often handy for members, but many of the eBikes in Chicago go unused or have been "abandoned" in the streets for weeks. The issue is exacerbated with the increase of eBikes over classic. Keeping the docking stations full, and the redistribution of bikes between stations, will be hard to achieve if bikes are left unused and spread out around the city.Exporting Ride History
It appears that you can no longer export your Ride History from the CitiBike / Lyft website. I've done this for the past 4 years every 6 months to submit documentation for a Gym Reimbursement benefit through my health insurance. I find it hard to believe that this function could not be replicated on the larger Lyft platform. Has this been an issue for anyone else under the new management?
Citibike Service Going Downhill?
Anyone else notice that Citibike is getting even worse? I rode to a conference midtown today and within ~20 minutes got to a station to find that all docks were full. I went to a nearby station that had open docks that were broken. I then went to a third station that also had open docks that were broken. I’m now desperately late for my conference and couldn’t wait any longer. I left the bike in the open dock and tried reaching out to help, only to get threatened that I would be responsible for the bike if it didn’t find its way back into the system. I went back to get it, missing my conference, couldn’t find a dock for a really long time, and then they charged me for being late, when it was entirely their fault. I reached out to “help” and they refused to give me a refund. It’s like their business plan is to intentionally make customers late so they can extract money from us! How bad will NYC DOT let them get?
Bike statistics
The Biketown app has (in your profile) a City Explorer which is interesting. I know it will be much more difficult to show stats for all the bikes in the system, but that info would also be very interesting to view. Info like how many bikes total, how many of them have you ridden, how many miles total. So if possible, please add something like that. Unless of course, that data is not meant for public display? (I'm guessing statistics like how many bikes have been vandalized/disappeared falls into that category) ThanksBiiketown coverage to the south?
Technically not a bike angel question, but are there plans to expand the coverage of Biketown in Portland, OR? Currently Holgate/Foster is as south as the coverage gets, but the neighborhoods of Sellwood/Moreland to Brentwood-Darlington are all lovely, I would ride there all the time if it would be allowed, any reasons why the coverage has not been expanded even after being around for a couple of years? ThanksToo many E-Bikes at high elevation stations
Ever since the new policy that ended our ability to get free e-bikes on stations with no regular bikes (seehttps://nyc.streetsblog.org/2023/09/19/say-good-bye-to-the-free-citi-bike-e-bike-loophole)I've noticed that certain stations have been accumulating a lot of E-bikes that don't leave the station. This happens more often on high-elevation stations- clearly people want to take e-bikes up a hill, but no one wants to take them down. Here is a picture of a station in Morningside Heights: I know that you can ride E-bikes with "reduced power" after all the regular bikes are gone, but in my experience this is rather unpleasant. I think Citi Bike needs to reconsider this new policy.Easier way to contact support for Angels
Can there be an easier way for Angels to contact customer support? The options in the app are insufficient, even for regular reports of issues (but that's a whole other topic). Since we are riding far more than a regular user, we are more likely to come across problems. From my phone, it's not always easy to report those problems, so I make a note, take a picture, and save it for later when I can submit a ticket with Lyft. This, unfortunately, has resulted in amassing a long list of issues I need to report. Not only that, but because of how replies are received from support, I have to keep track of the tickets, otherwise I won't know which one they are talking about. Or if they haven't replied (which reminds me that I need to follow up again on tickets from June/July...). I realize some of this is specific to me and that I need to take the time to contact support. But that's just it, why do I have to take time to contact support? Why can't I quickly and easily do it right in the app at the time support needs to be contacted? Like dispute a charge because there's an issue? For example, that would have been useful the time I was charged for a ride AND out of station parking on a scooter that would not unlock - I reported an issue in the app so the unlocking issue can be addressed, but you don't receive replies for those, and that doesn't resolve the charge issue that went with it. So, for 1 problem, I have to make 2 reports. A better connection between reports in the app and reports with customer support would help immensely. Too often I've had to replicate effort between reporting in the app and reporting with customer support because what I report in the app is not readily available or accessible to customer support. From my experience, the app and customer support are 2 entirely separate things, when they should be working together. I know I'm not the only one who tries to report issues outside the limited and generic ones in the app, and I'm sure everyone would like an easier way to open, see, and track tickets opened with support. Honestly, this blog is far easier to use for issues than support - at least I can see history, pictures, and receive notifications on activity, but this is not the place for support issues. I recognize this could result in customer support getting bombarded with superfluous tickets, but that's why I want to emphasize that this should be specific to Angels. An option or options that are invisible until you are an Angel, just like the points in the map and separate points/rewards page.Start Points for Cash in Divvy Chicago
Hi. The point is... Please, implement a points for cash reward system for Divvy Chicago. It's different for everyone, but if the data shows membership extensions are the primary reason people are doing Divvy Bike Angels, without additional incentives, why keep moving bikes around? Sure, Bike Angels it's still great excersice, but without the monthly point reset, there's now no need to get back on a bike each month to earn the 80pts for a membership extension because people can use their Points Bank. An avid Angels rider can earn a year, or more, worth of membership extensions in a few days. Chicago Divvy has three reward options: Lyft credits eBike credits Membership extension Lyft has the data, so perhaps the bike redistribution system in Chicago is working, but from my perspective the Divvy Bike Angels program needs many more participants. The Divvy LEADERBOARD is totally anemic, always ending the month with only three or four big points earners, and even those top point earners average a sparse 150pts a day, which is moving about 20 bikes a day at most, and the rest of the top 20, with such low monthly point totals, are seemingly in the program to accumulate points for membership extensions or just their daily commute. Maybe, for Chicago, Lyft has determined there is a sufficient amount of bike redistribution going on, but the docking stations continually going empty around town tells a whole different story. In addition, Divvy Chicago allows ebike parking outside of the stations which means eBikes are dumped and left abandoned while the docking stations go empty, and the Divvy redistribution staff can't seem to keep up. Additional incentives are necessary because Lyft credits, eBike credits and membership extensions are not bringing enough people into the Divvy Bike Angels program to meet the bike redistribution needs of Divvy Chicago. Just my 2 cents. Thanks.1st Avenue and 33rd Street station is awful
What is going on with this station. So many occasions it is not functioning, can't take a bike out or dock it. Tuesday night, 10/17, I attempted to take an ebike. The light flashed on, then went red and I was not able to take it out of the dock, BUT THE RIDE WAS ENGAGED AND THE CLOCK WAS TICKING. Same thing happened to another woman a couple of docks away from me. Citibike's answer was, don't worry, we'll only charge you a max of 25 hours' worth, which you can get back as a reimbursement AFTER the charge appears on your credit card. Fortunately I was only billed for a little over one hour, but I still have to wait for reimbursement. Please fix this station. This is used mostly by NYU and Bellevue medical people and this is truly a disservice to this community of people helping people.New squat docks are terrible!
I just went to pick up a bike at Murray St and West St in lower Manhattan, but when I got there, I found the docks had totally been changed. These new docks are strange, and nothing like the rest of the docks in the system. Word cannot even begin to describe how much I hate, hate, hate these docks! I could find nowhere to stick my Citibike key fob, which I’ve been using since the day I joined. How in the world is this an improvement? I then had to take off my bike gloves, take out my phone, slide the cover off the camera, manually enter my password, since it was dark, and the phone did not recognize me, go to the Citibike app, hit the scan button, wait for it to turn on the light to deal with darkness, wait for to try to focus on the QR code, and actually read it to finally unlock the bike, which took at least three times longer than just using my key fob! Then I had to slide cover back over the lens & put phone away, then put my gloves back on before I could pull the bike out to start my ride. And I can only imagine how much worse this will be in the rain or cold weather!!! These docks are horrible! I don’t know how to explain how much I hate them, and how much they are useless! Please pass along my comments to your superiors and bosses at Citibike/Lyft. If they replace all of the docs with these, I will definitely not be continuing my membership. Again, these new docks are the worst!!!Not ending streaks when bringing a friend on a ride
Hi. I often try to bring friends on rides, and since I usually have extra credit, I do a "group ride" instead of having friend create an account. However, its almost impossible to find two bikes together (not at a station) so bringing a friend also means I loose any streaks. Its fair to end a streak if I ride by myself, but with a friend, would it not be better to add a rule to the system to resume the streak if the last ride was a group ride? ThanksCash rewards in DC/Capital Bikeshare (CaBi)
I am based out of DC and recently joined the Bike Angels program. I can see that the NY/Citibike program allows points to be redeemed for e-gift cards in addition to digital rewards. On my account now, I only see CaBi credits as potential rewards (e.g. 10 points =$1). Is the cash/gift card option available in DC? If so, how can I sign up and see how many points I need for gift cards?Station Outages Ridiculous
JFC—the app needs to announce when the station is offline. 59th and 10th isn’t working, and the experiment with the AB docks seems to be a failure. All the B dock lights are on, even though there are no other working docks. I’m really surprised you guys haven’t been hit with a massive class-action. What contempt for your customers. How you can show these stations as active is beyond me. Your sitting on a real-time pile of easily analyzeable data.Mileage Indicators
were great at first, and have become increasingly inaccurate. Lately about 1/3 of the silver bikes I’ve taken have made it a mile or less, despite showing many miles left. Now I’m stuck halfway to my destination. It’s made worse by the 5 stands in midtown West that have been offline for 3-8 days. It’s over a mile walk to a bike that won’t kill my streak. It’s ridiculous to have 10 stands offering max dropoff when here are so many stands that could share bikes if they were repaired.Bay Wheels app shows remaining time inconsistently ; could it show the end time or maybe minutes lef
On my Bay Wheels app, it's hard to tell exactly when my streak will end since it generally shows hours remaining. Also sometimes it shows a different number of hours depending on which screen you're on! Could this be updated to show the hours and minutes remaining? And/or the end time?bug in android bay wheels app that keeps highlighting the last station I started a ride from
Noticed a bug in theAndroid Bay Wheels app: 1 Take a ride 2 after finishing the ride and submitting a rating, select another station. 3 after a second or two, the station where the most recent ride started will be selected again To get out of this I have to close the app and re-open.Slllooowwww Divvy scooters
Has anyone else picked up new Gen Divvy scooters that won't go over 10mph? It's nice that they show how fast your going, but the past week or so I've picked up at least 4 that just won't go over 10mph, even though they're supposed to max out at 15mph. Did something change? It's not every time, but it's certainly becoming more consistent. The old Gen scooters still seem to go an appropriate speed, but the new Gen ones, regardless of the charge remaining, will sometimes not get up to speed.Filter out ebikes on Android Bay Wheels app
On the map in SF, there are so many undocked e-bikes (many times near docks) it's hard to make out many of the docks, especially point values. I'm having to zoom in and out to see the points for docks. It'd be great to be able to filter out e-bikes so I wouldn't have this problem. And/or make undocked e-bikes appear under the docks.Lack of Bikes Uptown
I started using citibike a year ago when they finally started putting stations in upper Manhattan. I’ve started relying on it a lot whenever I need to run errands in the Bronx, Harlem and the UWS. Over the last couple of months it seems as if Citibike has stopped redistributing bikes up here. It’s become increasingly hard to find a station that has available bikes and when you do some th I have wrong and you can’t check out a bike. I just walked out of my way to 179th and Wadsworth to get a bike and despite there being about ten bikes there, I got an error message every time I tried to take a bike out. Also the new QR code’s work only like 75% of the time.Too little bikes in low income hoods, too many in wealthy neighborhoods
Problems with lack of docks in certain neighborhoods and lack of bikes, in others. I find this to be an ongoing problem that is not being fixed. The incentives to move bikes is not nearly good enough and the citibike lyft leadership is failing on this BIG TIME. How hard is it to monitor problem areas and fix them?! Why isn’t there are regular truck that comes around and picks up or drops off multiple bikes? What is the point of having a bike membership if you can’t park it closer than a 10-20 minute walk from your house or you can’t find a bike for the same length walk? Where is the incentive to move bikes when the points are so low and there’s no where near to drop off or migrate bikes??? I’ve complained about this multiple times and it appears it’s not a concern.
Membership extension notifications with a new update
2m ago Why aren't we notified when when these big updates are made? While I was wondering how come I didn't receive any Citi bike emails in June, I contacted customer service only when I noticed that my points didn't get restarted in July. After hours of talking to customer representatives, who had no idea what I'm talking about and just saying that this is perfectly normal, I had to send them screenshots to show that this was not normal up until May 30 in my case. Then I finally found somebody who was willing to look into this who eventually (next day) explained about the update and that I need to manually redeem my membership. I have just done it for July. However, I had enough points in June, but I didn't do it since I had no idea that's how it works now. How can I get those 4 weeks of membership now?
Feedback & Ideas
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