Recent Discussions
Divvy Un-docked eBike
Chicago Divvy Divvy allows eBikes to be parked out of stations for an additional fee. You see from the pic, that creates a situation where many, many eBikes are left out in the streets. It takes great resources for Divvy to collect these ebikes. Bike Angels can help, but it makes no sense when the fees charged to collect an eBike and return it to a station far exceed the value of the points earned. Each ride will calculate differently, but in the end, on a high point ride, you'll do little better than breaking even when returning an un-docked eBike to a station. Sure, having bikes scattered around is often handy for members, but many of the eBikes in Chicago go unused or have been "abandoned" in the streets for weeks. The issue is exacerbated with the increase of eBikes over classic. Keeping the docking stations full, and the redistribution of bikes between stations, will be hard to achieve if bikes are left unused and spread out around the city.104Views0likes1CommentBike Repair Button doesn't work
I've pressed the bike repair button a few times on different occasions, but it doesn't give an indication that anything is communicated to fix it. It doesn't send me a text, or show a signal light on the bike mount, or say anything on the bike if it's an ebike.Solved124Views1like1CommentExporting Ride History
It appears that you can no longer export your Ride History from the CitiBike / Lyft website. I've done this for the past 4 years every 6 months to submit documentation for a Gym Reimbursement benefit through my health insurance. I find it hard to believe that this function could not be replicated on the larger Lyft platform. Has this been an issue for anyone else under the new management?1.7KViews4likes3CommentsNot getting notified when someone replies
I'm not getting notified when someone replies to messages I've posted even though I check the "Email me when someone replies" box to the right of this text input box. I think I've got all my settings set to allow emails etc. Am I missing a setting somewhere?Solved811Views1like6CommentsCitibike Service Going Downhill?
Anyone else notice that Citibike is getting even worse? I rode to a conference midtown today and within ~20 minutes got to a station to find that all docks were full. I went to a nearby station that had open docks that were broken. I then went to a third station that also had open docks that were broken. I’m now desperately late for my conference and couldn’t wait any longer. I left the bike in the open dock and tried reaching out to help, only to get threatened that I would be responsible for the bike if it didn’t find its way back into the system. I went back to get it, missing my conference, couldn’t find a dock for a really long time, and then they charged me for being late, when it was entirely their fault. I reached out to “help” and they refused to give me a refund. It’s like their business plan is to intentionally make customers late so they can extract money from us! How bad will NYC DOT let them get?306Views1like1CommentWhy are posts here being rejected?
Is anyone else having their posts here rejected? As far as I can tell, my questions/posts are all above board, and my last question was about something weird showing up on the app. What is happening so that I can adjust if necessary and have my posts posted? Thank you, SeanSolved598Views1like10CommentsUnequal pay for some of us!
So the emails from Tremendous went out and confirmed something very disturbing. Those of us who have not yet been given the new redemption procedure (“old app”) are being paid less than those who have (“new app.”) The app rollout started over two months ago and still has not been pushed out to all users, which makes no sense. It could easily have already been rolled out to everyone. And now, those of us who haven’t yet gotten the “new app” are being penalized for Citibike’s system/admin issues. Those with the “new app” recently got a ‘raise’ in that they will now get $200 per 1000 points. Those of us on the “old app” are still only getting $170 per 1000 points. So Citibike is randomly paying some Angels significantly more than other Angels. When I asked about it, I was told that yes, some Angels will get “slightly more” than others. In what universe is nearly 18% “slightly more?” There’s nothing we can do to get the “new app,” just wait, we’re told. That waiting is costing us money. Also, many of the top earning Angels are still on the “old app” which seems too strange to be a coincidence. So if you had a good month earning points but are still on the “old app,” Citibike considers you a second-class Angel. Those who earned fewer points may well be getting paid more than you. We’re getting less pay for more work!Solved1.7KViews6likes16CommentsSystem worse than ever
I just had my bonus stolen for the third time in a little over a week, as well as the points I earned for the ride. The phone line is beyond useless, they’ve hung up on me the last several times I’ve called. Apparently the whole system is out again. This SUCKS!327Views0likes4CommentsBike statistics
The Biketown app has (in your profile) a City Explorer which is interesting. I know it will be much more difficult to show stats for all the bikes in the system, but that info would also be very interesting to view. Info like how many bikes total, how many of them have you ridden, how many miles total. So if possible, please add something like that. Unless of course, that data is not meant for public display? (I'm guessing statistics like how many bikes have been vandalized/disappeared falls into that category) Thanks161Views0likes0Comments