Recent Discussions
Improve initial acceleration for low assist e-bike rides
When Lyft rolled out low assist mode in Sept 2023 in NYC it was described as follows: "Low assist mode feels like and costs the same as a classic bike". I find that the low assist mode experience on the current silver e-bikes can range from pleasant to downright dangerous and Lyft needs to take steps to lower the risk of injury to their customers when using this mode. Furthermore, the low assist mode is noticeably challenging on low-battery e-bikes, or, worst-case, makes the ride completely unrideable for poorly maintained e-bikes with chain or motor issues. Specifically, the static acceleration on the e-bikes in low assist mode can be so weak on the current 80-pound bike that it can cause injury when riding on a moderate or steep hill due to loss of horizontal balance when coming to an unexpected stop (something that I've personally experienced several times over the past 2,279 rides over 14 months). It also increases the likelihood of an accident due to how long it can take for the bike to get up to speed at an intersection to match the flow of traffic. To address these issues I'm asking that Lyft increase the initial acceleration for e-bikes in low assist mode to counteract the weight and improve balance of the bike when climbing moderate/steep hills and when pushing off from a full stop. For example, if low assist were to currently provide a constant 15% of max power from 0-15mph, I'd like to see at least 30% percent for 0-6mph and then 15% thereafter. If technical limitations don't allow for a dynamic acceleration curve to be set based on the current speed then I propose to increase the constant acceleration power for the full 0-15mph range from 15% to 20-25% of max power.
New bike angel on the block
Je t'em everyone, As a hilly Washingtonian who loves to listen to really music and join the fun, I've been years praying for something like this and happy joy freely warmly joined in the ride here. Thank you so much for allowing me to participate and make things happen for our bikers and our beautiful world today. Truly believe this is one of the better routes we have for our bikers including other groups secular to capital Bikeshares in DC. As technology picks up the use of physical fobs fade but helmets don't. Ride safe, keep pushing those lanes with fineness otherwise enjoy the ride even though it's designed to have fun and many benefits. I've lost 9 lbs this past week because of it feel free to ask me how. So thank you those elder angels before me, because they're out there looking out for all of us. In gratitude and service, (former brother) Andrei P. (Dre)Bug: after a dock upgrade, City Explorer "forgets" stations which have already been visited
When a dock has been upgraded from the old design (top) to the new design (bottom), the app forgets that you've already visited this location in the City Explorer view and renders it unvisited again. It's as if the City Explorer is using some internal station id for calculating which addresses have been visited, rather than the dock name and/or location.
Capping Citibike ebikes Charge at $2.90?
I personally prefer to take an ebike sometimes instead of the subway, especially if going somewhere far. From my experience it is the fastest and most predictable way to get from point A to B. This was also demonstrated in a NYT article on getting from Time Square to LGA. However, the biggest negative is the charge. A 20+ min ride is $5+. It would be great if the ebike fee was capped at the same rate as the subway, $2.90 as long as under a certain time frame. I understand that Lyft needs to cover their costs, but the MTA just generated $159 million in the 1st quarter of 2025 from congestion pricing. I am not sure if any of these revenues are planned to help fund Citibike, especially ebikes. If not might be a good idea to help cap the ebike fee. Thoughts?Improve the Citi Bike Map
Problem: In the Citi Bike map (in the app) it is almost impossible to tell traffic flow direction for streets when browsing the map, an arguably important piece of information when biking in NYC. Similarly, reading street names is just as hard with them only appearing if you zoom in almost all the way! The green bike lane lines cover the street arrows which indicate the direction of traffic (I've circled two arrows that are being covered). Also, only two street name labels are showing here: Suggestions: Make it easier to see the traffic flow arrows by either making the direction arrows easier to see (change color, size, etc) or allow users to toggle the green bike lane overlay on the map on and off Make it easier to see/read street names and prioritize them over places of interest Add a toggle to show/hide places of interest on the map (restaurants, hotels, stores, etc) Lastly, an argument against improving the current experience might be to user the "directions" feature which will give you a correct route but to that I say that sometimes we just want to do an ad-hoc bike ride. Secondly, bike angels (like me) would love to better see street names and traffic flow directions I don't really use the directions feature because there's no way to simply put a pin on the map or tap on a station as your start and end address; we must type in the address which is time-consuming.Discontinue Lifetime Achievement Rewards?
I joined Bike Angels when it first started. Back then my motivation was to extend my membership and get the rewards. At that time the rewards had some value, like a special metal key FOB. Was like be eligible for a metal credit card, made you feel special. Motivated me to go to a further dock with points. I just hit 3000 points and got the gloves and pin. With all do respect, these gifts are crap and have little value to me. I have no motivation or excitement to receive any future level gifts, the backpack looks like more cheap stuff. I suggest doing away with this program or make the rewards better. I would rather that you give me extra points I can use on e bikes or extensions...or something else of real value instead of Lyft money and resources wasted on this cheap merchandise. (Especially with increased tariff costs) Thanks for reading. Any other ideas/feedback?
bug in android bay wheels app that keeps highlighting the last station I started a ride from
Noticed a bug in theAndroid Bay Wheels app: 1 Take a ride 2 after finishing the ride and submitting a rating, select another station. 3 after a second or two, the station where the most recent ride started will be selected again To get out of this I have to close the app and re-open.
Nearly empty, and empty stations should not have pickup points
Some stations, like the ones I pictured here are almost completely empty for hours! I check back every 15 mins, yet they aren't neutral (no points) or have drop off points...but they have pickup points. This makes no sense. This is clearly a systemic, repeatable issue that could be fixed with a bit code. by the time someone with authority reads this, I'm sure these stations points and state will be different, but my point is clear, these nodes consistently occur and I believe they should be addressed, it would make angeling easier. starting off we have a station with 0 bikes yet has pickup points.. Next: Next: Next: Next: Next: Next:
No receipt for points redemption
Hi Omar and company, I noticed when I redeemed $150 (1000 points) from my bank twice, totaling $300 in the last few days, I received no pending reward email or receipt. I understand the gift card will arrive at the end of the month. the only record is that my points value went down. But ideally in the rewards section of my app I want it to show $300 in pending rewards or an email receipt or both so we know it did not evaporate into thin air or used towards e-bike credits Is this possible to implement? thanks!
