Recent Discussions
A glitch in push notifications
I’ve noticed a small glitch in push notifications after finishing a ride. See the screenshot attached. I completed ride #1, earned 9 points and my bank showed as 836 points. A few minutes later I completed ride #2, again earned 9 points but my bank total increased by 18 points (854 - 836.) I again earned 9 points for ride #3 but my bank balance stayed at 854. l don’t consider it to be a big deal as the error always self-corrects after the next ride or two and, more importantly, the point bank in the app always shows the proper amount. Using the above, after ride #2 my bank total should be 845 points, which is what the app shows. So the error is the number showing in the push notification, not in the app itself. It happens maybe once a month or so. I’m posting it as an FYI for other BAs as well as anyone on the tech team who wants a project.Undocked bikes obscure the station counts
Often when beginning a ride, it may be worth checking the destination dock to see if it has spaces available. For example, if there are no spaces available I'll take an e-bike (so it can be parked out of station), otherwise I'll take a classic bike. Unfortunately, when there are undocked bike(s) or scooter(s) placed very near the station location their icons overlap the station count. In some cases you can't actually see the bike/dock counts at the station, not even when zooming in completely in the app. It would be beneficial if the station icons can always be "top priority", so they can't be hidden by icons from undocked bikes/scooters. I'll attach some example app screenshots below, where you can't see the station information at Larrabee St & Kingsbury St because of the undocked bikes nearby. It sounds like a rare edge case, but actually this is a quite common occurrence at popular stations - they often have one or two undocked e-bikes near the station, presumably left there in rush hours when the station happened to be full. Please render the station information as top priority, placing undocked icons underneath so that the number of bikes/docks available is never hidden. Thanks!Start Points for Cash in Divvy Chicago
Hi. The point is... Please, implement a points for cash reward system for Divvy Chicago. It's different for everyone, but if the data shows membership extensions are the primary reason people are doing Divvy Bike Angels, without additional incentives, why keep moving bikes around? Sure, Bike Angels it's still great excersice, but without the monthly point reset, there's now no need to get back on a bike each month to earn the 80pts for a membership extension because people can use their Points Bank. An avid Angels rider can earn a year, or more, worth of membership extensions in a few days. Chicago Divvy has three reward options: Lyft credits eBike credits Membership extension Lyft has the data, so perhaps the bike redistribution system in Chicago is working, but from my perspective the Divvy Bike Angels program needs many more participants. The Divvy LEADERBOARD is totally anemic, always ending the month with only three or four big points earners, and even those top point earners average a sparse 150pts a day, which is moving about 20 bikes a day at most, and the rest of the top 20, with such low monthly point totals, are seemingly in the program to accumulate points for membership extensions or just their daily commute. Maybe, for Chicago, Lyft has determined there is a sufficient amount of bike redistribution going on, but the docking stations continually going empty around town tells a whole different story. In addition, Divvy Chicago allows ebike parking outside of the stations which means eBikes are dumped and left abandoned while the docking stations go empty, and the Divvy redistribution staff can't seem to keep up. Additional incentives are necessary because Lyft credits, eBike credits and membership extensions are not bringing enough people into the Divvy Bike Angels program to meet the bike redistribution needs of Divvy Chicago. Just my 2 cents. Thanks.
Improve initial acceleration for low assist e-bike rides
When Lyft rolled out low assist mode in Sept 2023 in NYC it was described as follows: "Low assist mode feels like and costs the same as a classic bike". I find that the low assist mode experience on the current silver e-bikes can range from pleasant to downright dangerous and Lyft needs to take steps to lower the risk of injury to their customers when using this mode. Furthermore, the low assist mode is noticeably challenging on low-battery e-bikes, or, worst-case, makes the ride completely unrideable for poorly maintained e-bikes with chain or motor issues. Specifically, the static acceleration on the e-bikes in low assist mode can be so weak on the current 80-pound bike that it can cause injury when riding on a moderate or steep hill due to loss of horizontal balance when coming to an unexpected stop (something that I've personally experienced several times over the past 2,279 rides over 14 months). It also increases the likelihood of an accident due to how long it can take for the bike to get up to speed at an intersection to match the flow of traffic. To address these issues I'm asking that Lyft increase the initial acceleration for e-bikes in low assist mode to counteract the weight and improve balance of the bike when climbing moderate/steep hills and when pushing off from a full stop. For example, if low assist were to currently provide a constant 15% of max power from 0-15mph, I'd like to see at least 30% percent for 0-6mph and then 15% thereafter. If technical limitations don't allow for a dynamic acceleration curve to be set based on the current speed then I propose to increase the constant acceleration power for the full 0-15mph range from 15% to 20-25% of max power.
New bike angel on the block
Je t'em everyone, As a hilly Washingtonian who loves to listen to really music and join the fun, I've been years praying for something like this and happy joy freely warmly joined in the ride here. Thank you so much for allowing me to participate and make things happen for our bikers and our beautiful world today. Truly believe this is one of the better routes we have for our bikers including other groups secular to capital Bikeshares in DC. As technology picks up the use of physical fobs fade but helmets don't. Ride safe, keep pushing those lanes with fineness otherwise enjoy the ride even though it's designed to have fun and many benefits. I've lost 9 lbs this past week because of it feel free to ask me how. So thank you those elder angels before me, because they're out there looking out for all of us. In gratitude and service, (former brother) Andrei P. (Dre)Bug: after a dock upgrade, City Explorer "forgets" stations which have already been visited
When a dock has been upgraded from the old design (top) to the new design (bottom), the app forgets that you've already visited this location in the City Explorer view and renders it unvisited again. It's as if the City Explorer is using some internal station id for calculating which addresses have been visited, rather than the dock name and/or location.
Capping Citibike ebikes Charge at $2.90?
I personally prefer to take an ebike sometimes instead of the subway, especially if going somewhere far. From my experience it is the fastest and most predictable way to get from point A to B. This was also demonstrated in a NYT article on getting from Time Square to LGA. However, the biggest negative is the charge. A 20+ min ride is $5+. It would be great if the ebike fee was capped at the same rate as the subway, $2.90 as long as under a certain time frame. I understand that Lyft needs to cover their costs, but the MTA just generated $159 million in the 1st quarter of 2025 from congestion pricing. I am not sure if any of these revenues are planned to help fund Citibike, especially ebikes. If not might be a good idea to help cap the ebike fee. Thoughts?Improve the Citi Bike Map
Problem: In the Citi Bike map (in the app) it is almost impossible to tell traffic flow direction for streets when browsing the map, an arguably important piece of information when biking in NYC. Similarly, reading street names is just as hard with them only appearing if you zoom in almost all the way! The green bike lane lines cover the street arrows which indicate the direction of traffic (I've circled two arrows that are being covered). Also, only two street name labels are showing here: Suggestions: Make it easier to see the traffic flow arrows by either making the direction arrows easier to see (change color, size, etc) or allow users to toggle the green bike lane overlay on the map on and off Make it easier to see/read street names and prioritize them over places of interest Add a toggle to show/hide places of interest on the map (restaurants, hotels, stores, etc) Lastly, an argument against improving the current experience might be to user the "directions" feature which will give you a correct route but to that I say that sometimes we just want to do an ad-hoc bike ride. Secondly, bike angels (like me) would love to better see street names and traffic flow directions I don't really use the directions feature because there's no way to simply put a pin on the map or tap on a station as your start and end address; we must type in the address which is time-consuming.Discontinue Lifetime Achievement Rewards?
I joined Bike Angels when it first started. Back then my motivation was to extend my membership and get the rewards. At that time the rewards had some value, like a special metal key FOB. Was like be eligible for a metal credit card, made you feel special. Motivated me to go to a further dock with points. I just hit 3000 points and got the gloves and pin. With all do respect, these gifts are crap and have little value to me. I have no motivation or excitement to receive any future level gifts, the backpack looks like more cheap stuff. I suggest doing away with this program or make the rewards better. I would rather that you give me extra points I can use on e bikes or extensions...or something else of real value instead of Lyft money and resources wasted on this cheap merchandise. (Especially with increased tariff costs) Thanks for reading. Any other ideas/feedback?
