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Charged $30.00 For a Bike That Was Stuck in the Dock
Tried to take a bike out in midtown. Uses the app to scan the code. Nothing. Next typed in the bike “vehicle” number. Again nothing. However, the bike was still showing up as a give on my app. I called. Customer Service agent took the report and stated that she’s “hide” the ride so that I could try to get another bike. She also noted that if I were billed any overage charges, that I should call them back and they’d remove the charges. I did te wove an email that I was billed for 106 minutes @0.25 cents per minute (for a ride that never occurred). I’ve called 2x since the call this morning. I one I’ve spoke. With seems to know what they’re doing or how to remove the charge. Lyft Customer Servíce has gotten worse than it’s ever been. They also would never put me through to a supervisor. This is a nightmare. I try to avoid habkc to ever call 855BIKE311 because it’s an an exercise in torture. They are trying to charge me for a ride that I never took. Has anyone else experienced Ed this? If so, how was it resolved? The people working as CS department agents don’t seem to care about resolving any billing-related issues. The incompetence is staggering.
Exporting Ride History
It appears that you can no longer export your Ride History from the CitiBike / Lyft website. I've done this for the past 4 years every 6 months to submit documentation for a Gym Reimbursement benefit through my health insurance. I find it hard to believe that this function could not be replicated on the larger Lyft platform. Has this been an issue for anyone else under the new management?
[Question] Why is Bike Angels limited to Annual Members?
I’m new here and really interested in becoming a Bike Angel. I noticed that you have to be an Annual Member to participate. I completely understand the value of membership, but for someone who isn't sure about committing to a full year yet (mostly due to weather concerns or changing daily routines), it feels like a high barrier to entry. Has there ever been a discussion about allowing a 1-week trial for non-members to test the waters? I feel like I would be much more likely to buy the annual pass if I could try for a few days first to see if it works for me. Curious to hear thoughts from the team or other Angels!
Membership extension using bike angels did not apply , I was charged instead
I used my bike angel points to extend my membership but for some reason it did not push through, i received a message to my account about the redeem point extension but I was still charge for my monthly renewal. My points were reduced but I wasn't able to use it for extension. Can someone help me with this?Station is missing from the database
There is a Divvy "lightweight" station near the Lincoln statue at cnr N Western Ave & W Lawrence Ave. This station is not shown in the app! It's like it wasn't entered in the database. Here's a streetview link where this station is located: https://maps.app.goo.gl/E7AiZJmHwbxwsc1L6 And here's a photo from today, when I docked e-bike 213-0706 there: I was curious what would happen if a ride was ended there, since the system does not seem to be aware of the station existence. The consequence is that riders parking a bike there still get charged an "out of station" fee ($1.30), and the end address of the ride is just shown as a street address: This station should be added to the database so that everybody using the dock doesn't get dinged with an out of station fee. Thanks!
Point Incentive/Reward for Bikes Proximal to Full Docks
I've started enjoying moving bikes for Bike Angels on Capital Bikeshare and have noticed that there are some chronic stations (namely the 3-4 docks in Georgetown) that hit capacity and then might have almost a dozen more CaBi bikes parked around them. It'd be great if there was a way to incentivize taking the bikes proximal to a full station as well since they tend to be the ones more "in-the-way" of sidewalks and pedestrian areas than the bikes parked at docks. I understand that might not be possible with the coding or the way the map software works but... just a thought. Also, as more and more docks roll out that charge e-bikes, having an incentive to move e-bikes (or low-power e-bikes) to those docks might cut down on the need for the crews swapping batteries out and whatnot.No Angels Rewards for Months; Insane back and fourth with support.
i an having the most frustrating experience with support regarding bike angels rewards. Ive accomplished my 1500 points mark, and received the google sheet to fill out; ive done that mid August 25. Month later i contacted support asking regarding the status, and was told "oops sorry we odnt know what happened, give us your shipment details and we will send to fulfillment", i filled out the google sheet. 1 month later, still no rewards, i again reach out support and again get the exact same response about fulfillment and filling out a google sheet. 1 month later, still no package, i again reach out support and again get the same answer; fill out sheet and wait for 6 weeks. During that day, i also put in an order for another separate key fob, order #95311, that was 10/15. Its not 11/13 and still nothing, no rewards, no fob i ordered, and im again talking with support and they are again telling my to fill out a google sheet. This has been incredibly frustrating; ive been member from month 1 of this service, years ago i was also never sent older rewards (the white key fob) and had to deal with the same issues, that were never resolved. I need someone here to actually help, put me in contact with the correct department or show some care about resolving an issue for a long customer that put in hundred of hours using this system and the angels program.
