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Featured ContentCity Explorer I completed the City Explorer in September. Aside from the wonderful all-black picture captured from my app (which I used to print up a t-shirt), there was no recognition from Citibike or Lyft. I th...Solved
Recent ContentNever received bike key with membership, chat support is not useful Hi, I started a CaBi membership in March of this year and recently became a bike angel. I never received my key that was noted as a perk of the membership I signed up for in March. I contacted support, and was told it will take another 4-6 weeks for my bike key to be delivered. Is this a common issue? I was looking forward to that membership perk but am now halfway into my yearly membership and am still waiting around for a key and the chat support is unhelpful. Redeemed gift card from July not sent yet Hi I'm still waiting for a gift card I redeemed in July to be sent. I have filed a query and followed up several times but have had no response. I just keep being told it has to be escalated - then nothing more. It should have arrived by the end of August. Please can someone from Citibike Bike Angels advise as I'm getting nowhere with the help teams. I contacted Tremendous and they said they can't tell me anything as it comes from Bike Angels. Thanks Redeemed gift card not being sent - July Still waiting for Julyβs redeemed giftcard to be sent - have filed a query several times but no response - anyone else experienced this or able to help thanks? NYC citibike. connect app with Apple Health? Hello, is there a way to connect citibike rides to Apple Health ? I have looked around the app and site and don't see a way. Am I missing something, or could that be in development? Thanks, Solvedtons of notifications in SF 8/14 and 8/15 Tons of (repeat) notifications on the Bay Wheels app on Android on 8/14 and 8/15, for upcoming events. I'm sure it'll stop now since the events are this weekend, but man, that was annoying. Every 10s or so, I'd get a little pop-up at the bottom of the screen, which grayed out the rest of the screen. I checked and was sure I was on the latest version of the app. Baywheels Android app crashes after ride I updated my BayWheels Android app yesterday, and now after rating a ride, it crashes after every ride. I complete the ride, click the rating, then the app disappears. SolvedDo we have to rate every ride?? If I'm doing a bunch of short rides in a row to earn more Bike Angel points, it's annoying to be prompted to rate each ride before I can get back to the screen/map to start the next ride. Is there any way to bypass having to rate each ride? TIA Please add map filter option to display classic bikes only. The Divvy map filter has options to show ebikes only, scooters only, or all bikes. There is notably no option for showing classic bikes only. That would be a useful filter, to hide all the noise from ebikes and scooters from the map. Chicago is flat, many users will only take an ebike/scooter as a last resort if there is no classic bike available, because the classic bikes are free for members. Please add a filter for classic bikes only. https://www.youtube.com/shorts/JYKrjP9tjgA App suggestion: Filter for classic bikes only This idea is not really specific to Bike Angels, but seems like as good a place as any to post it since there's no community for CitiBike, Capital Bikeshare, Divvy etc. anywhere else that I know. There's already a filter icon in the CaBi app, you tap it and your 2 options are: All bikes: Show all ebikes and classic bikes Ebikes: Only show e-assisted bikes Well, I prefer to ride the classic bikes, I know I'm in the minority in the world and ebikes are great and get more people bike commuting and all that, but I personally prefer pedaling for the exercise, plus the red bikes are way lighter to whip around, just more fun and I ride them 99% of the time. (Sometimes for sure I will take an ebike if I need to leave it undocked somewhere, or I'm late for a meeting and need to truck 5 miles uphill in a straight line.) Anyway I probably shouldn't be trying to explain that riding bikes is fun or that different people have different preferences and that's OK but that is what it boils down to. So anyway, maybe we could have a 3rd option in the app? Like: Classic bikes: Only show classic bikes I know it's not a gamechanger, but it would be cool for me, and I think for Bike Angels it also makes sense, sometimes you don't pay attention and end up somewhere where there are like 13 ebikes and no real ones. And I'll help out and rebalance ebikes too sometimes, but it doesn't really make sense to be spending $ or credits to do that, so most of the time I'm just looking to ride classic bikes. And it should be pretty low effort dev-wise, I mean the data is already there in the app, and adding a third option to this menu that slides up won't clutter the UX in anyway. Anyway that is my pitch for this feature! Of course any other ideas are welcome too. I think the app developers have done a great job on the level of detail on the map. Thanks! Wrong coordinates for "Wood St & Walnut St" station There is a Divvy station with name "Wood St & Walnut St" and the API reports its lat/lon as 41.87862, -87.66913 https://maps.app.goo.gl/TAE4Zvgc47gg3bVq9 # from https://gbfs.divvybikes.com/gbfs/en/station_information.json { "lat": 41.87862, "short_name": "CHI02099", "external_id": "2116968075735593618", "capacity": 12, "eightd_has_key_dispenser": false, "station_type": "classic", "rental_uris": { "android": "https://chi.lft.to/lastmile_qr_scan", "ios": "https://chi.lft.to/lastmile_qr_scan" }, "station_id": "2116968075735593618", "rental_methods": [ "KEY", "CREDITCARD", "TRANSITCARD" ], "electric_bike_surcharge_waiver": false, "lon": -87.66913, "name": "Wood St & Walnut St", "has_kiosk": true, "eightd_station_services": [] } The location is incorrect. The real station is located a few blocks away from there, about 0.6 miles NNW: https://maps.app.goo.gl/8j4wEPnohazxDo819 Consequently, the iPhone app and the divvybikes website render the "Wood St & Walnut St" station at the incorrect location. It's shown at S Paulina St near the intersection of W Adams St and W Ogden Ave, but if you go there trying to get or park a bike, you won't find any station at all! The actual station is found on the North-West corner of Wood St & Walnut St (as the name suggests), which is about 15 minutes walk away. Incorrect location: 41.87862, -87.66913 Correct location: 41.88611, -87.67205 In database, please update the location of station "Wood St & Walnut St" (id 2116968075735593618).