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Recent ContentWill Lyft Pink Access All Market? Hello Thank you Found some answers :) If we join Lyft Pink All Access in Chicago, can we us our Points Bank to pay for extending Lyft Pink All Access membership? Answer: No If we join Lyft Pink All Access in Chicago, will that gives us access to Lyft's bike sharing (the bike Angels program) in all of their other bike sharing markets?. Answer: Yes If we sign up for Lyft Pink All Access in Chicago, will that give us the same Lyft's car sharing access in all their cities? Answer: Yes So... instead of getting a separate Divvy or Citbike membership, we can just get Lyft Pink which will allow us access and membership in all of Lyft's bike sharing markets as well as access to their car sharing? Answer: Yes Then why pay Citbike's annual fee of $220 when Pink All Access is only $199? Answer: Because the Points Bank can not be used to extend Pink All Access membership. You'll have to pay the $199 out of pocket Except ... in NYC, you can do Points for Cash and cover the cost that way Thank you Redemption points doesn't make sense I redeemed 1,000 points for $200 credit and got the following email: "Thanks for helping provide docks and bikes to your fellow Riders when and where they were needed this last month! Here is your $127.50 for the points that you earned from your Bike Angels trips. Is there a record of the date I redeemed the points in my account? SolvedAbrupt Cancellation of Lyft Pink All Access Membership (linked to Chase Sapphire Reserve) I originally received my 2-year Lyft Pink All Access membership through my Chase Sapphire Reserve card, which also got me into the Bike Angels program. Using Bike Angels points, I extended my membership to at least July 2025. However, after canceling my Chase Reserve card yesterday, my Lyft Pink membership was abruptly canceled too! I still have 380 points in my points bank. Reached out to Lyft support, and they said a specialized team would get in touch, but I haven’t heard back from anyone yet. Angel Points for low battery e-bike to charging dock On the Citibike Reddit there are some threads about this, I posted one long response with some ideas about what that could look like, which I reproduce here: Once there are a few more charging stations, there is a motivation to do this –I'd been thinking about it already before seeing these posts. But once almost all of the stations have charging docks, there would be less motivation. There doesn't seem to be much interest at CitiBike to add Angel features or more sophisticated points computations – due to the fundamental benefit of simplicity, the cost of hiring more software engineers to implement and support features, but in this case also the chance that if charging docks are widely deployed there might be no more need for this feature. In any possible implementation of such a feature, it would be essential to keep the additional rules for points as simple as possible, and avoid creating unfavorable or confusing interactions with the existing points system or confusion on the part of the Bike Angels. For it to make sense for CitiBike to add Angel points for moving "low charge" e-bikes (whose remaining range is below some threshold, maybe 2 or 3 miles?) from a non-charging station to a charging dock, they would need to have confidence that those bikes would stay in the charging dock until they were (mostly? fully?) charged. I don't know whether those stays are or would be enforced, and if so, for how long, but regardless, it‘s inversely correlated with a need for more bikes in the station. To avoid that conflict of interests CItiBike couldadd points for dropping off "low charge" e-bikes only atneutralcharging stations. Those stations could beindicated with a yellow lightning bolt badgewhere the usual +/- points badge would be if they were not neutral. As CitiBike gains experience with this system, they could tweak the Angel points algorithm to favor a neutral status for charging stations in situations where they might otherwise be +/- 1 point. Showing the location of "low charge" e-bikes to Bike Angels is tricky, but critical, since Angels are lazy hard workers unlikely to search stations on the off chance of finding a "low charge" e-bike. Ideally there would be both anindication of stations with "low charge" e-bikes in the appand anindication for "low charge" e-bikes on their docks. Currently, red and yellow LEDs indicate bikes that require recharging and are not available for pick-up; extending this to "low charge" e-bikes would be somewhat helpful, but it would be better to have a distinctive indication, perhaps a flashing yellow LED only? This would probably require updates to the dock software or firmware (and maybe the Cosmo e-bikes as well), but if A/B stations can display red to prevent dock blocking, they might be able to identify "low charge" e-bikes in some way. Doing so would also be helpful for non-Angel members looking for e-bikes with enough range for a longer ride. The station icons in the app are already cluttered, with e-bike and classic bike counters as well as Angel points. While the number of "low charge" e-bikes is definitely of interest, those numbers are likely to be small in most cases, maybe one to three and rarely more than that, unlike bikes unavailable due to very low charge. This would need to be displayed at pick-up stations (which already have a number for Angel points), as well as neutral stations, but probably not at drop-off stations, where it would be counterproductive. Abadge with one, two, or three "low bat" symbols for a non-charging station with one, two, or 3+ "low charge" e-bikeswould not take up too much space and would not be confused with the other counters or Angel point indications. If it is easier to use Unicode symbols, trigrams might work: ☱ ☳ ☷. Given that this data can change with every dock or undock, rather than just once every 15 minutes, it should be displayed together with the e-bike and classic bike counters, and suppressed from the display when e-bike and classic bike counters are merged into one. It may be that the information about the number of "low charge" e-bikes at a station is not available, or impractical to update together with other availability data. If it isn't possible to display this, it might still make sense to offer Bike Angel points for moving "low charge" e-bikes from a non-charging station to a charging dock, but probably only if there is an indication for "low charge" e-bikes on their docks. Rather than waiving e-bike fees, it would make more sense for CitiBike tooffer optional pedal assist mode for "low charge" e-bikes. It may be impractical to restrict that to Bike Angel members, but there's value in offering it to all users. This feature wouldnotbe available at a station with charging docks, onlyat off-grid non-charging stations. The purpose would be to extend the "charge lifetime" of e-bikes and to make moving "low-charge" e-bikes more appealing to Bike Angels, since they could do so for free. It may not be worth implementing if there are no points for moving "low-charge" e-bikes from non-charging stations to charging docks, and even if there are points, implementing this would be an optional add-on. Well, that's a lot of ideas, it's not a simple application and I wouldn't expect to see anything like it this year or probably even next year, but perhaps someone working at CitiBike might find it useful or an inspiration for other ideas. Is This Fair? Is this FAIR!!! The app tells us there are 150 bikes available at a Valet tended docking station, and 3pts for pickup (pic) And when we get there the dock has nothing?!!? Empty Please, some compensation for Lyft's grave error in 90 degree heat, or please get the algorithm fixed Okay we're asking too much. Not for the compensation. But to expect Lyft will ever fix the system. Sure, we don't want the Angel thing to end, but why can't the big brains fix these inconsistencies Thank you. SolvedCiti Bike Dock Issues: Need Better Reporting I often find myself riding to stations that show available docks on the app, only to arrive and find none. Despite the app indicating available docks, the reality is often different. For instance, at 1st Ave & E 68th St on July 2nd at 11:30 am: The app showed six available spaces, but there were none. I suspect the valet left without updating the dock status. Several people were already waiting for a space to free up, while others left in frustration. Here's another example in Midtown: The app shows one but it's permanently unusable. The app allows us to report bike issues using the wrench icon, but there seems to be no way to report problems with dock stations. Is there an alternative to calling customer service for this? Perhaps the Angel program could be enhanced to address this, supplementing the bi-monthly station inspections, or we could implement a feature to correct system data inaccuracies more easily. Thanks. drop off at same station, break boost? Hi, if i pick up and drop off at the same station, does it break the boost? I recall reading somewhere that it's neutral, but the app says it will end, so I didn't try it. What's the policy? thanks SolvedManipulative Bike Angel Cycling Patterns I'd like to highlight a troubling issue affecting bike angels in our community. During my discussions with members of the leaderboard, many expressed frustrations with a specific behavior. There are instances where stations experience a sudden reversal in bike availability. Some bike angels exploit this by continuously moving bikes between stations, taking advantage of this flip-flop cycle every 15 minutes. This repetitive action leads to no net change in bike availability at the stations involved. Participants in this activity accrue significant points, while others are disheartened by this behavior. I'm unsure if this issue has been formally addressed, but I aim to provide a concrete example. On January 3rd, between 8:00 PM and 10:30 PM, two stations in the UW area exhibit this pattern: The flip-flop consistently occurs precisely at the 15-minute mark, aligning with the assignment of Bike Angels points. I refrain from passing judgment on those engaging in this behavior. However, it's clear that this practice does little to enhance bike availability. Redirecting the limited resources for rebalancing towards more productive use could potentially alleviate this issue. Can we work together to address this concern? Thank you. Unable to see Station points I recall someone reported this before but it just happened to me. Could not see the BA points on the map. Click on individual station, does not show if it needs pickup or drop off either. Restarted app, did not help. Verified network/signal was available. Time was 1:50pm 6/17/2024. Was there a subsystem outage at the time? If so,could the app give some indication that it could not retreive the latest info? If the BA API could be made public availabe, we could help track its reliability, if it helps. Thanks Stale pricing data on website I was just looking at the station JSON data and clicked through the rental URI "rental_uris": { "android": "https://bkn.lft.to/lastmile_qr_scan", "ios": "https://bkn.lft.to/lastmile_qr_scan" }, which took me to https://citibikenyc.com/qrcodes where I see the following outdated information: Pricing Get started with a single ride or a day pass. $3.50/ride Includes the first 30 minutes of one ride on a classic Citi Bike. When you upgrade your ride to an ebike, it will be an extra $0.18/min. $15/day 24 hours of Citi Bike access, includes unlimited 30-minute rides on a Classic Citi Bike. Although its nice to see the ebike per-minute price given (what about classic bike price after 30 minutes?), these are rather out of date compared to the updated pricing in the footer link (https://account.citibikenyc.com/access-plans): Single ride $4.79/trip Great for quick trips Day pass $19 Perfect for visitors exploring New York