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6 hours ago244 Posts
Bike Angels Cafe
8 days ago44 Posts
Feedback & Ideas
8 months ago116 Posts

Recent Content

No getting bike angels points
Im a long time member. Recently, I'm not getting any bike angels points. I specifically choose to take a bike from a dock that has points for taking a bike, but no points show up in my ride history or points bank. What's up?
LoyanB
6 hours ago Place Help
citibike
4Views
0likes
0Comments
docked bike but then was not docked?
I had a terrible experience today (3/14) with BayWheels and the Android app: I docked a bike at a station, the green light came on, and I heard the success sound. I did not check the app to confirm the ride had ended since everything seemed fine. I was walking to another station to take another bike, and I noticed on the app that the previous ride had not ended yet! so I puzzled over that and went back to the station, and the bike was docked and locked in the station. As I was going to engage support via the app, under ending a ride, I noticed a new button that said something like "end the ride," so I clicked it. That did end the ride, but charged me as if the ride had been going on that whole time (7 minutes) when the actual ride was only 2 minutes. And it ended my bike angles streak. When I clicked through to chat with support, they told me there was nothing they could do since they did not see any attempts to dock or end the ride, and the station was not reporting any issues. Is there any chance of getting credited for those 5 minutes? This was a terrible experience, and I guess the lesson is do not use that button that says "end ride". Instead, you should contact support.
Solved
bwitt
2 days ago Place Help
baywheels
88Views
1like
13Comments
Points not awarded as shown on citibike map
I noticed recently that I’m not awarded points as they are shown on Citibike map but instead just 1 point for picking up bike and one for docking - today I picked bike up at the station that showed 3 points and docked at station that showed 3 points. I was awarded 6 points but I had also unlocked 3x multiplayer and the ride history showed that I earned 1 points with 3xboost. Anyone knows what’s the problem here?
Solved
Brouch
2 days ago Place Help
points
34Views
1like
2Comments
I got paid? I thought tremendous was eliminated
For context I have been using Boston bluebikes for over 2 yrs and have been an angel since 2023. I was as shocked as anyone when the app changed on us last month in which even gift card options were seemingly removed. I was under the impression after this sudden change that I would not be getting paid anymore by bike angels even in terms of credits to Amazon or doordash. I interpreted the recent changes to mean that the points were useful towards ebike and long acoustic ride credits only. Much to my surprise however I received an email today with USD I was able to redeem via DoorDash. So is this for February rewards from before the app change or was this in error like we saw in December when we got paid for November 2023 rewards instead of 2024? Please clarify as I do not really understand the math. If there are points to be earned I thought points could be redeemed via the app in which points never expire not thru tremendous emails. Can you clarify?
Solved
SM970
2 days ago Place Help
bluebikes
154Views
0likes
5Comments
starting a ride within 10s of 15mins adjustment
I've noticed if I start a ride within (approx) 10s of the "every 15 mins adjustment" of the points, I don't get the indicated points for the ride if the station switches from positive to neutral on that next adjustment. Baywheels Android app. For instance: check out a bike at a positive points station within 10s of the adjustment notice during the ride the app still shows the starting station as being positive end ride and neutral station, notice I did not get points for the ride notice the start station switched to neutral. I need to screenshot this the next time it happens. Anyone else notice this? Is this limited to Baywheels and or android app?
Solved
bwitt
7 days ago Place Help
baywheels
47Views
0likes
2Comments
The Salem Challenge
For all the BlueBikers I wanted to share a little trip I did in October which I like to call the Salem challenge. You start at the Malden High School dock and end at Vinnin Square in Salem. Curious to know if anyone else has tried this or a similar version
bryant_douglass
8 days ago Place Bike Angels Cafe
bluebikes
38Views
2likes
1Comment
Lifetime rewards never received
I've hit the milestone for 4 out of the 5 lifetime rewards and filled out the forms each time, but I'm still waiting on them. It's been months now, and I'm starting to wonder if there's a glitch in the system or if I've missed something. Has anyone else experienced similar delays? Any advice or insights would be greatly appreciated.
Jogima
8 days ago Place Help
citibike
64Views
1like
2Comments
Unauthorized Charge
Citibike charged my credit card 239$ without my authorization. Called customer service and got nowhere as the rep did not understand my issue. Was told my situation would be escalated. Haven't gotten a response?????
Solved
DSH
8 days ago Place Help
citibike
125Views
0likes
7Comments
Algorithm
Hello, It feels like the citi bike angels algorithm typically assigns valuations based on historical performance. For example, there is typically a portion of Bed/Stuy and Bushwick that is need of bikes and has -1 and -2 point valuations (needs dropoffs). Likewise most of Williamsburg and Greenpoint is typically a range of 0 to +3 (needs pickups). Meanwhile, there are typically a few stations spruced throughout Williamsburg and Greenpoint with less than 10-20% of bikes available. These stations are rarely if ever incentivized with a +1 or +2 (needs drop offs) even though they are in desperate need of drop offs. What are the steps being taken to incentivize people to make common sense drop offs that would Redistribute bikes to less crowded stations Reward users to make common sense detours from their typical routes and lead to spread bikes more evenly Also, what steps are being taken to increase the 2x multiplier time length? What is the benefit of providing people 24 hours to take positive rides? What about Citi Bike Angels who use the program more casually a handful of times a week for example? What is the point of disincentivizing Citi Bike riders in taking positive rides by including a rapidly expiring multiplier? For me, and many of my friends the 2x multiplier amounts to a pop-up ad than a helpful piece of information that guides my behavior. The direction to not take Negative rides serves a similar purpose and is much more effective. I understand that Lyft may want to incentivize Bike Angels to participate in the program more frequently but it seems burdensome and unrealistic with the way the vast majority of people use the program. I believe the Citi Bike program would be greatly improved by adjusting the timelines. See my reccomendation below: 2x Citi Angels timing: 72 hours to take 1 positive ride to maintain the 2x bonus, to take 3 positive rides to reach 3x positive rides 3x Citi Angels timing: 1 week to take 3 positive rides Best, Pizzafan457
Solved
Pizzafan457
8 days ago Place Help
citibike
64Views
0likes
3Comments
Please add map filter option to display classic bikes only.
The Divvy map filter has options to show ebikes only, scooters only, or all bikes. There is notably no option for showing classic bikes only. That would be a useful filter, to hide all the noise from ebikes and scooters from the map. Chicago is flat, many users will only take an ebike/scooter as a last resort if there is no classic bike available, because the classic bikes are free for members. Please add a filter for classic bikes only. https://www.youtube.com/shorts/JYKrjP9tjgA
Wim
12 days ago Place Feedback & Ideas
divvy
feature request
feedback
37Views
1like
1Comment