1500 Point Key Now Plastic?
When I joined Bike Angels several years back the reward for 1500 points was a nice metal Citibike key. So I finally hit 1500 and received a cheap plastic one similar to my original one. Very disappointing! Achieving the metal one is like getting a fancy metal credit card that makes you feel special for your achievement. Bring back a metal key please! Thanks!Disappearing, reappearing station.
Hi everyone, this morning I noticed that my local Citi Bike station had completely disappeared from the map, and all the bikes—both e-bikes and the classic bike—were marked as unavailable. I tried to check one out, but it was also marked unavailable. I assumed the station might be broken. However, at 7:30 AM, the station reappeared on the map, and all the bikes were suddenly available again. I'm curious, does Citi Bike shut down stations at night and then reopen them for commuter traffic in the morning? Could this be related to the Labor Day holiday weekend? Has anyone else experienced this?Is There a Bike Angels Reward for Returning Abandoned Citibike?
Is there a reward through the Bike Angels program for returning abandoned Citibikes that are left outside of stations? If so, what is the process for doing this? I often see bikes left around, but given my tight schedule, it doesn’t seem worth the effort without a clear incentive. A way to scan them to know that they are truly abandoned and receive substantial points for returning them would be ideal.Abrupt Cancellation of Lyft Pink All Access Membership (linked to Chase Sapphire Reserve)
I originally received my 2-year Lyft Pink All Access membership through my Chase Sapphire Reserve card, which also got me into the Bike Angels program. Using Bike Angels points, I extended my membership to at least July 2025. However, after canceling my Chase Reserve card yesterday, my Lyft Pink membership was abruptly canceled too! I still have 380 points in my points bank. Reached out to Lyft support, and they said a specialized team would get in touch, but I haven’t heard back from anyone yet.
Pedal assist preference on ebike
In citibike help pages I see this info https://help.citibikenyc.com/hc/en-us/articles/360039406631-Riding-with-an-ebike In instances where there are no classic bikes at a station,memberscan now rent one of our new, next-gen silver ebikes in “classic mode.” This means that you can rent this ebike for no extra charge, but there will be little to no e-assist for the ride. To make this choice, you’ll see a screen after scanning the QR code that allows you to choose between riding with full assist or riding with low assist. But in divvy (chicago) help pages, which otherwise looks pretty similar, it doesn't have that section https://help.divvybikes.com/hc/en-us/articles/360046649911-Riding-with-an-ebike We have those same bikes as NYC, except they have a cable lock fitted for docking out of station. Is the low-cost ebike ride also possible in Chicago, riding with low assist? If so, how to select it? If not, why not?
Will Lyft Pink Access All Market?
Hello Thank you Found some answers :) If we join Lyft Pink All Access in Chicago, can we us our Points Bank to pay for extending Lyft Pink All Access membership? Answer: No If we join Lyft Pink All Access in Chicago, will that gives us access to Lyft's bike sharing (the bike Angels program) in all of their other bike sharing markets?. Answer: Yes If we sign up for Lyft Pink All Access in Chicago, will that give us the same Lyft's car sharing access in all their cities? Answer: Yes So... instead of getting a separate Divvy or Citbike membership, we can just get Lyft Pink which will allow us access and membership in all of Lyft's bike sharing markets as well as access to their car sharing? Answer: Yes Then why pay Citbike's annual fee of $220 when Pink All Access is only $199? Answer: Because the Points Bank can not be used to extend Pink All Access membership. You'll have to pay the $199 out of pocket Except ... in NYC, you can do Points for Cash and cover the cost that way Thank youBig Change to the app?
There has been a big change to the Divvy app A great way to protect against losing your boost if a docking station status changed moments before grabbing a bike, was after selecting the exact docking station, scan the bike from within that open window What used to happen, if you were in danger of losing your boost, a warning would tell you. After losing my boost when I was sure about the docks status, and using the above technique, we tested, and that feature is gone. We switched from using the fob exactly for that protection, as more than a few times a "quick switch" caused us to loose boost. Does anyone remember that feature and is it in fact, gone? ThanksCiti Bike Dock Issues: Need Better Reporting
I often find myself riding to stations that show available docks on the app, only to arrive and find none. Despite the app indicating available docks, the reality is often different. For instance, at 1st Ave & E 68th St on July 2nd at 11:30 am: The app showed six available spaces, but there were none. I suspect the valet left without updating the dock status. Several people were already waiting for a space to free up, while others left in frustration. Here's another example in Midtown: The app shows one but it's permanently unusable. The app allows us to report bike issues using the wrench icon, but there seems to be no way to report problems with dock stations. Is there an alternative to calling customer service for this? Perhaps the Angel program could be enhanced to address this, supplementing the bi-monthly station inspections, or we could implement a feature to correct system data inaccuracies more easily. Thanks.Unable to see Station points
I recall someone reported this before but it just happened to me. Could not see the BA points on the map. Click on individual station, does not show if it needs pickup or drop off either. Restarted app, did not help. Verified network/signal was available. Time was 1:50pm 6/17/2024. Was there a subsystem outage at the time? If so，could the app give some indication that it could not retreive the latest info? If the BA API could be made public availabe, we could help track its reliability, if it helps. ThanksHelp Fix the Divvy App
Divvy changed the Valet system and the Valet are not always there But, still, day and night, the app shows the Valet is there and there are bikes available c When the app says, 203 bikes available with valet, then zero bikes are actually there... The problem is when they show that there are POINTS for a PICK UP. Nobody will ever drop off a bike. And that's the main problem, if they would put that station as a 12 point drop off. We'd be dumping bikes at NavyPier and everybody would be happy. They don't get it.Automatic redemptions
I have a question/complaint about some recent activity in the app. Three times in the last week, the app has redeemed points from my points bank which I did not initiate. The attached pic shows the recent items. On 6/9, 6/12 and today, 6/14, redemptions were made for Lyft credit and e-bike credit which were done without any actions on my part. I’ve now lost 40 points this week and I neither requested nor want these credits. Can I expect to lose points every few days now for credits I don’t want? How can this be stopped or blocked? On a somewhat comical note, the items are shown as “gifts” from CitiBike. Since I was forced to pay for these items they are in no way gifts.
Why do my CitiBike keys wear out?
Hi Jess, Do Citi Bike keys have an estimated lifespan? At some point years ago I received a white key as a perk, and used it for at least five or six years before it suddenly stopped working exactly a month ago. Luckily, I still had my original blue key which I then started using, and I ordered a new key as a back up. Tonight as I was out doing Bike Angle rides, my old blue key stopped working as well. Luckily the new key came in the mail a few days ago so I switched over to that, but I’m wondering how long the brand new one might last, if I should get back up for that one now. BTW, my original blue key that died tonight looks brand new, so it’s not like it’s been abused in any way. Also, why can’t I just sign into this web page with my password? Why do I need to fill out my number to have Lyft send me a text with a number, then enter that number here? What is the point of password if I can’t use it? Thanks.Price cap
Hi all! Is there a reason why rides in Manhattan won’t cap like rides from in/out of Manhattan? I live far Uptown and I have to bike 11 miles to get to work but because I am not coming from one of the other Boros, the Ebikes charges you $0.20 per minute. Meanwhile if you are coming from another Boro, it caps the price to $4 or something around that . anyone has an idea why? And what is the logic behind that? A round trip home /work it costs me around $20. thanks!
Brooklyn Navy Yard - Dock 72 Station
The above referenced station has a valet daily in the mornings and afternoons. This station is SO oversubscribed, by the time the valet finishes each morning there are 100's of CitiBike's chained up and almost no docks available to select a bike from. How does CitiBike go about monitoring this and obtaining more real estate for the chained bikes? It makes the station useless from 10AM-4PM daily - and the area around the Brooklyn Navy Yard almost never has available docks. As the weather improves it gets worse, and I'm not looking forward to another summer of circling for stations or walking half a mile from the closest available station. Here's a picture of the area at 6:30PM on a Friday - looks even worse on a workday! TYIA!
Points No Longer Showing on Stations
On Wednesday I stopped seeing the up or down arrows showing which stations need bikes or need bikes taken away. I have double checked I have the latest version of the app and I have toggled on the "show points" in the profile section of the app. How do I fix this?
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