1500 Point Key Now Plastic?
When I joined Bike Angels several years back the reward for 1500 points was a nice metal Citibike key. So I finally hit 1500 and received a cheap plastic one similar to my original one. Very disappointing! Achieving the metal one is like getting a fancy metal credit card that makes you feel special for your achievement. Bring back a metal key please! Thanks!Gaffano2 days agoResourceful Rider19Views0likes2CommentsDisappearing, reappearing station.
Hi everyone, this morning I noticed that my local Citi Bike station had completely disappeared from the map, and all the bikes—both e-bikes and the classic bike—were marked as unavailable. I tried to check one out, but it was also marked unavailable. I assumed the station might be broken. However, at 7:30 AM, the station reappeared on the map, and all the bikes were suddenly available again. I'm curious, does Citi Bike shut down stations at night and then reopen them for commuter traffic in the morning? Could this be related to the Labor Day holiday weekend? Has anyone else experienced this?BananaBlack7 days agoResourceful Rider24Views0likes2CommentsHow many "Power Angels" are there in each city?
I'm interested to know the breakdown of number of Power Angels (5000+ pts) per city Chicago (divvy) NYC (citibike) Boston (bluebikes) San Francisco (bay wheels) Washington DC (capital bikeshare) Portland (biketown pdx) Montreal (amis bixi)Wim19 days agoResourceful Rider115Views3likes7CommentsIs There a Bike Angels Reward for Returning Abandoned Citibike?
Is there a reward through the Bike Angels program for returning abandoned Citibikes that are left outside of stations? If so, what is the process for doing this? I often see bikes left around, but given my tight schedule, it doesn’t seem worth the effort without a clear incentive. A way to scan them to know that they are truly abandoned and receive substantial points for returning them would be ideal.BananaBlack20 days agoResourceful Rider101Views3likes3CommentsAbrupt Cancellation of Lyft Pink All Access Membership (linked to Chase Sapphire Reserve)
I originally received my 2-year Lyft Pink All Access membership through my Chase Sapphire Reserve card, which also got me into the Bike Angels program. Using Bike Angels points, I extended my membership to at least July 2025. However, after canceling my Chase Reserve card yesterday, my Lyft Pink membership was abruptly canceled too! I still have 380 points in my points bank. Reached out to Lyft support, and they said a specialized team would get in touch, but I haven’t heard back from anyone yet.nicky23 days agoResourceful Rider361Views1like9CommentsPoint change based on zoom
Why does the point changed if I zoom in or zoom out? I am guessing the zoom out one is to provide a more general sense of an area so may not be as up-to-date, and the zoom in one is the current point? Note the point changed from +2 to +1 as I zoom out, then changed back to +2 again as I zoom in. ThanksSolvedth28 days agoResourceful Rider202Views1like13CommentsWhy would I ever move an e-bike?
I've been an active participant in the Bike Angels program for about a year now and have found it incredibly rewarding, especially when moving non-electric bikes. However, I've encountered a challenge with e-bikes: the cost associated with redistributing them. Given this expense, I'm hesitant to spend my time moving e-bikes, which often results in certain stations accumulating these bikes. Is there a way to redistribute e-bikes without incurring costs, similar to how regular bikes can be moved for free? If not, what incentive is there for Bike Angels to redistribute e-bikes? I'd love to hear your thoughts and experiences on this matter.SolvedBananaBlack28 days agoResourceful Rider138Views4likes7CommentsLyft at X (Twitter) is Ignoring Me :(
Lyft at X (Twitter) is Ignoring Me A few times a week the Divvy app fails to credit my earned points Usually/always, submitting a screen shot and photo to X has quickly resulted in the missing points being credited. This last weekend Lyft X denied crediting 12pts, and are refusing to respond to my absolute proof they are earned, and will not give me a reason why? It's simple. I moved eBikes from the deserted "underground" to what is one of the busiest docks in the whole city. (pic) All the bikes were moved within the 15 minute, 12 points time frame from the exact same place to the dock. One ride was missing the 12pts credit. More sad than the amount of time spent on this project, fighting for a earned 12 points, is the fact that Lyft X is ghosting me. 18 24-18.16, shows a glitch in the app. A two minute ride that has no movement Photos attached Please, can someone help? Thank you.Solvedjm30 days agoHustlin' Helper132Views1like13CommentsPedal assist preference on ebike
In citibike help pages I see this info https://help.citibikenyc.com/hc/en-us/articles/360039406631-Riding-with-an-ebike In instances where there are no classic bikes at a station,memberscan now rent one of our new, next-gen silver ebikes in “classic mode.” This means that you can rent this ebike for no extra charge, but there will be little to no e-assist for the ride. To make this choice, you’ll see a screen after scanning the QR code that allows you to choose between riding with full assist or riding with low assist. But in divvy (chicago) help pages, which otherwise looks pretty similar, it doesn't have that section https://help.divvybikes.com/hc/en-us/articles/360046649911-Riding-with-an-ebike We have those same bikes as NYC, except they have a cable lock fitted for docking out of station. Is the low-cost ebike ride also possible in Chicago, riding with low assist? If so, how to select it? If not, why not?Wim30 days agoResourceful Rider71Views1like3CommentsBike Angel Reward
Some time ago, I passed the 2,500 points mark. There were then many delays and I didn't receive the stainless key reward. In February I received an email saying they were working on it and would send together with the bike gloves which I think is the new reward. I still haven't received either the stainless key or the bike gloves. Is there any status update on these rewards going out? Thank you!Solvedcb2 months agoSteady Solver9.8KViews3likes40CommentsApp prompting for payment with every CitiBike unlock
I can't remember when this started, but it was somewhat recently. Whenever I try to unlock a CitiBike, regardless of whether it is a traditional or eBike, the app prompts me to accept a one dollar charge on my credit card on file. This severely slows down the process, and also eliminates the ability for me to use my bike key. Has anyone else noticed this, or am I the only lucky one? If you have seen this same behavior, have you been able to bypass it or change it?SolvedAndyGladstone2 months agoCasual Commenter119Views2likes3CommentsWill Lyft Pink Access All Market?
Hello Thank you Found some answers :) If we join Lyft Pink All Access in Chicago, can we us our Points Bank to pay for extending Lyft Pink All Access membership? Answer: No If we join Lyft Pink All Access in Chicago, will that gives us access to Lyft's bike sharing (the bike Angels program) in all of their other bike sharing markets?. Answer: Yes If we sign up for Lyft Pink All Access in Chicago, will that give us the same Lyft's car sharing access in all their cities? Answer: Yes So... instead of getting a separate Divvy or Citbike membership, we can just get Lyft Pink which will allow us access and membership in all of Lyft's bike sharing markets as well as access to their car sharing? Answer: Yes Then why pay Citbike's annual fee of $220 when Pink All Access is only $199? Answer: Because the Points Bank can not be used to extend Pink All Access membership. You'll have to pay the $199 out of pocket Except ... in NYC, you can do Points for Cash and cover the cost that way Thank youjm2 months agoHustlin' Helper158Views1like12CommentsBig Change to the app?
There has been a big change to the Divvy app A great way to protect against losing your boost if a docking station status changed moments before grabbing a bike, was after selecting the exact docking station, scan the bike from within that open window What used to happen, if you were in danger of losing your boost, a warning would tell you. After losing my boost when I was sure about the docks status, and using the above technique, we tested, and that feature is gone. We switched from using the fob exactly for that protection, as more than a few times a "quick switch" caused us to loose boost. Does anyone remember that feature and is it in fact, gone? Thanksjm2 months agoHustlin' Helper147Views1like7CommentsRedemption points doesn't make sense
I redeemed 1,000 points for $200 credit and got the following email: "Thanks for helping provide docks and bikes to your fellow Riders when and where they were needed this last month! Here is your $127.50 for the points that you earned from your Bike Angels trips. Is there a record of the date I redeemed the points in my account?SolvedTaichiKen2 months agoSteady Solver142Views1like8CommentsIs This Fair?
Is this FAIR!!! The app tells us there are 150 bikes available at a Valet tended docking station, and 3pts for pickup (pic) And when we get there the dock has nothing?!!? Empty Please, some compensation for Lyft's grave error in 90 degree heat, or please get the algorithm fixed Okay we're asking too much. Not for the compensation. But to expect Lyft will ever fix the system. Sure, we don't want the Angel thing to end, but why can't the big brains fix these inconsistencies Thank you.Solvedjm2 months agoHustlin' Helper104Views0likes6CommentsCiti Bike Dock Issues: Need Better Reporting
I often find myself riding to stations that show available docks on the app, only to arrive and find none. Despite the app indicating available docks, the reality is often different. For instance, at 1st Ave & E 68th St on July 2nd at 11:30 am: The app showed six available spaces, but there were none. I suspect the valet left without updating the dock status. Several people were already waiting for a space to free up, while others left in frustration. Here's another example in Midtown: The app shows one but it's permanently unusable. The app allows us to report bike issues using the wrench icon, but there seems to be no way to report problems with dock stations. Is there an alternative to calling customer service for this? Perhaps the Angel program could be enhanced to address this, supplementing the bi-monthly station inspections, or we could implement a feature to correct system data inaccuracies more easily. Thanks.th2 months agoResourceful Rider54Views3likes6CommentsUnable to see Station points
I recall someone reported this before but it just happened to me. Could not see the BA points on the map. Click on individual station, does not show if it needs pickup or drop off either. Restarted app, did not help. Verified network/signal was available. Time was 1:50pm 6/17/2024. Was there a subsystem outage at the time? If so,could the app give some indication that it could not retreive the latest info? If the BA API could be made public availabe, we could help track its reliability, if it helps. Thanksth2 months agoResourceful Rider92Views1like8CommentsHelp Fix the Divvy App
Divvy changed the Valet system and the Valet are not always there But, still, day and night, the app shows the Valet is there and there are bikes available c When the app says, 203 bikes available with valet, then zero bikes are actually there... The problem is when they show that there are POINTS for a PICK UP. Nobody will ever drop off a bike. And that's the main problem, if they would put that station as a 12 point drop off. We'd be dumping bikes at NavyPier and everybody would be happy. They don't get it.jm2 months agoHustlin' Helper42Views1like4CommentsAutomatic redemptions
I have a question/complaint about some recent activity in the app. Three times in the last week, the app has redeemed points from my points bank which I did not initiate. The attached pic shows the recent items. On 6/9, 6/12 and today, 6/14, redemptions were made for Lyft credit and e-bike credit which were done without any actions on my part. I’ve now lost 40 points this week and I neither requested nor want these credits. Can I expect to lose points every few days now for credits I don’t want? How can this be stopped or blocked? On a somewhat comical note, the items are shown as “gifts” from CitiBike. Since I was forced to pay for these items they are in no way gifts.RickyDee3 months agoSteady Solver348Views2likes23CommentsWhy do my CitiBike keys wear out?
Hi Jess, Do Citi Bike keys have an estimated lifespan? At some point years ago I received a white key as a perk, and used it for at least five or six years before it suddenly stopped working exactly a month ago. Luckily, I still had my original blue key which I then started using, and I ordered a new key as a back up. Tonight as I was out doing Bike Angle rides, my old blue key stopped working as well. Luckily the new key came in the mail a few days ago so I switched over to that, but I’m wondering how long the brand new one might last, if I should get back up for that one now. BTW, my original blue key that died tonight looks brand new, so it’s not like it’s been abused in any way. Also, why can’t I just sign into this web page with my password? Why do I need to fill out my number to have Lyft send me a text with a number, then enter that number here? What is the point of password if I can’t use it? Thanks.robertripps3 months agoCasual Commenter87Views1like3CommentsMonthly Rewards
I have 2 questions about Bike Angel Rewards: I redeemed 1,000 points for a $200 gift card in the app last night, but I neither received any conformation in the app nor any email. Am I now understanding correctly that it inexplicably won’t be emailed to me until the end of next month for some reason? I show 762 points this month alone. Am I understanding correctly that since 762pts is above the 200-point threshold that I will automatically receive $114.30 ($1.50 for every 10 monthly points) for achieving Platinum Pedal status this month according to the screenshot I’m including here?SolvedHoekedOnPhonics3 months agoResourceful Rider158Views0likes10CommentsRide cross 15 minutes boundry
Hi, if i started a ride and end the ride after the 15 minutes boundry when BA points was updated, does the system use the new points for ending station at time of drop off, or the old point at the time of the ride pick up? For example if the ending station flip from needing drop off to needing pickup, would i immediately lose the boost, so prior to every drop off, i must double check the current ending status? ThanksSolvedth3 months agoResourceful Rider54Views0likes1CommentPrice cap
Hi all! Is there a reason why rides in Manhattan won’t cap like rides from in/out of Manhattan? I live far Uptown and I have to bike 11 miles to get to work but because I am not coming from one of the other Boros, the Ebikes charges you $0.20 per minute. Meanwhile if you are coming from another Boro, it caps the price to $4 or something around that . anyone has an idea why? And what is the logic behind that? A round trip home /work it costs me around $20. thanks!Creste_813 months agoResourceful Rider65Views1like1CommentE-bike credits not refundable if applied to e-bike ride that never happened?
Last night I was moving bikes from a station that only had e-bikes left to a neighboring station. One of the e-bikes was stuck in the dock and even though the ride started going on the app the e-bike was never able to come out of the dock. As per citi bike support I was told that there would be no charges for this ride. However, 1 hour 9 minutes later I received a notification that I was charged $10.12 in e-bike credit for this ride. Moreover, since only e-bikes were available at this station and I was unlocking this e-bike with my key (which is pre-set to low assist option) the first 45 minutes of that ride were supposed to be free, yet I was charged $4.50 plus tax in e-bike credit for this. Today I called citi bike and while they acknowledged that this ride never happened and I should not be charged for it they stated that e-bike credit that was applied cannot be refunded as per citibike policy. Also they said the issue cannot be escalated and they cannot tell me where I can see this policy. Is this true? Is there any way to resolve this? When this same issue occurred a few months ago citibike did refund my e-bike credit but this time they said it is against their policy. As bike angels should we not be using e-bike credit at all due to this policy change?Solvedtankale3 months agoResourceful Rider83Views1like4CommentsBrooklyn Navy Yard - Dock 72 Station
The above referenced station has a valet daily in the mornings and afternoons. This station is SO oversubscribed, by the time the valet finishes each morning there are 100's of CitiBike's chained up and almost no docks available to select a bike from. How does CitiBike go about monitoring this and obtaining more real estate for the chained bikes? It makes the station useless from 10AM-4PM daily - and the area around the Brooklyn Navy Yard almost never has available docks. As the weather improves it gets worse, and I'm not looking forward to another summer of circling for stations or walking half a mile from the closest available station. Here's a picture of the area at 6:30PM on a Friday - looks even worse on a workday! TYIA!AndyGladstone4 months agoCasual Commenter65Views1like2CommentsApple Pay
What's the deal with using Apple pay as the payment method on file? Is the 1$ for unlocking a bike a fee or a hold?? It was discussed before that it's required when using apple pay, but I didn't understand if it is a fee or a hold. Thanks for an explanation.Solved2WG-4WB4 months agoSteady Solver39Views1like2CommentsPickup points at an empty dock
Just curious how this is supposed to work or how common it is. I'm in Greenpoint and every dock within a mile or so has pickup points, including one with no bikes at all (meaning it would not be possible to pick up from that dock). I assume Citi bike is doing the incentives more by zone l, but I would have thought an empty dock would at least be neutral. Is that a glitch or by design?Solvedjessejwk4 months agoResourceful Rider95Views0likes1CommentDelay getting rewards
Hi, I joined about 2 months ago and now reached 1500 points. I filled the forms to claim my rewards but I have yet to receive anything. How long does it typically takes to get them? There is no way to check that the requests have been received either. I would really like the key fob to unlock bikes without using my phone... Thanks!Solvedbkstef4 months agoResourceful Rider75Views1like1CommentPoints No Longer Showing on Stations
On Wednesday I stopped seeing the up or down arrows showing which stations need bikes or need bikes taken away. I have double checked I have the latest version of the app and I have toggled on the "show points" in the profile section of the app. How do I fix this?sjcrider4 months agoResourceful Rider1.6KViews0likes8CommentsMonthly points tracker for IOS
Jess Any news about if or when they will put back the monthly points tracker for IOS, IPhone???SolvedJerv35 months agoSteady Solver60Views1like2CommentsWhere’s the pink?
For more than a full day now, almost all stations with pick up or drop off points are showing the minimum value. In the entire system there are almost no stations showing higher values (indicated by the pink color instead of black). Hey, Citibike/Lyft — please explain!SolvedMB6885 months agoResourceful Rider110Views1like3CommentsProblems with this site
Not sure why the site was down on Wednesday, but has anyone else discovered that they can no longer send or reply to private messages and/or contact Jess since then? Jess...please review the new comments I added to the discussion pertaining to 1099s and why so many long term Bike Angels did not receive the forms as they had expected.SolvedLeslie526 months agoSteady Solver133Views0likes11CommentsHow to see my bike angel points?
I just singe up for bike angel program. Can someone explain me how to see my point?SolvedMaikol19836 months agoResourceful Rider126Views2likes3CommentsHow to see my bike angel points?
I just singe up for bike angel program. Can someone explain me how to see my point?Maikol19837 months agoResourceful Rider55Views0likes1CommentReceived Backpack Cash for Divvy Points, Please
I received the backpack. Thank you to all that cared and helped. Please, implement Divvy points for ca$h in Chicago. Lyft has their reasons, the logic behind the decision to not offer Divvy points for cash, but the system is well embedded in NY which means it's something Lyft wants to sustain and an ongoing success. Why NY, but not Chicago? As I've written before, it's within reason to earn a years worth of Divvy membership in a short, but dedicated effort collecting points. With the bank, I have not ridden for points in months. Experience has shown, be careful what you wish for, and while that's prudent advice, Lyft credits haven't been enough motivation to ride, so I've had no incentive to run up the high number of points as in the past. Therfore, let's shake things up... Cash for Divvy Points, Please Thank you.Solvedjm7 months agoHustlin' Helper140Views0likes3CommentsHave not receive the 1099 tax form yet
Hi , I haven’t received the 1099-MISC 2023 tax form from Lyft for the rewards program of Bike angels. I checked on the app that the people should receive by end of January. I was wondering when I’m going to receive the tax form? Can they email the tax form to the personal email?SolvedAwesomiac7 months agoResourceful Rider376Views1like6Commentsmy points weren't doubled when I was in a 2x boost
Today I took a bike from a 2point station and returned to a 2 point station, when I was in 2x boost. And I only received 4 total points for it. Shoudn't I have received 8? And is there not any way to dispute or flag when they are distributed incorrectly? Is there any way for me to fix it? Thanks!Solvedpurplechimney7 months agoResourceful Rider143Views0likes2CommentsBike Angels Membership Extension issue
I use the Bike Angels regard program and it's helpful when you get a membership extension of one week for every 20 points you redeem, and understandably you can only extend four weeks each month. That is until about one week ago, I redeemed 20 points to extend the membership from 1/9/24 to 1/16/24. On 1/9/24, CitiBike app showed that my membership expired and payment failed. So on 1/9 I called to discuss this w customer service and said they would look into it and email me. By 1/11, I did not hear back so I called to follow up with Cust service, They said they would look into it and the guy found it odd that I had not been updated sooner. So then I get an email mentioned: Due to a system issue, your Bike Angel Membership may not be reflecting the correct extension date. We have fixed this issue and your app should reflect the correct date within the next 3-4 days as everything refreshes. Please let our team know if you need assistance or have questions. We're standing by, ready to help. Thanks for riding with us. So it's now 1/13 and the correct membership extension until 1/16/24 still is not showing. In the meantime due to this "glitch" I cannot ride a bike!,v unless I renew my membership now, I will not since it should expire on 1/16. I feel I've been robbed several days of my membership benefits. Will Citibike add the additional days to my membership that I could not due to having to wait for them to refresh their systems?SolvedMikeM7 months agoResourceful Rider352Views2likes5CommentsNo prompt to select low assist after unlocking.
I was at a dock today with no classics available and only the older gen blue ebikes so I was hoping to grab a free leisure ride on low assist mode. To my surprise when I unlocked it using my phone, I never got the prompt allowing me to select the free low assist mode so I returned the bike. Would I have gotten that ride for free? Is the low assist option only available on the newer gen gray ebikes?SolvedT1m3Wizard8 months agoSteady Solver764Views2likes6Comments5000 Bike Angel Points - When will I get the backpack?
I achieved the 5000 Bike Angels point mark on 12/25/23. I get a message to confirm my mailing address so they can send the backpack to me., I still have not received it yet, how long does this take?SolvedMikeM8 months agoResourceful Rider219Views1like2CommentsRe: Introduce yourself!
Today, I noticed something on my app I guess: My pickup/drop-off points reset from 3x to 1x within 10 or so hours without me committing the any act to warrant it. A glitch or so, I suppose. Also my first post on the BA community forum. I just decided to visit for the first time this community forum I had been told about long before by other angels I meet on the road just for exploration, not necessarily to report this this. Greetings to all!SolvedCO0088 months agoCasual Commenter140Views2likes2CommentsSteady Pedaler Metal Key
Are these still available?https://www.tomorrow-lab.com/work/citibikeSolvedChiDivvyGuy8 months agoResourceful Rider385Views0likes5CommentsWhere Have all the Pink (HIGH) points gone?
I ride daily and have noticed that there has been a marked decrease in the number of high-point stations in Manhattan. I can't be the only one who's noticed this; when I look at the map, all I generally see are 6 points (highest), 3 points or neutral points. This is extremely unusual. Why have the point values decreased so drastically and so suddenly with no notification to Bike Angels that these changes were underway?SolvedGflynyc8 months agoCasual Commenter326Views2likes4Comments