Recent Discussions
👋 Specializing in the Community
Hi everyone! My name is Omar, and I am a Senior Customer Experience Advocate here at Lyft. For those of you familiar with tech company structures, think of me as specialized Customer Support. My entire job is helping riders (you all) out when an issue is a bit more complex. This could be issues like when a bunch of stations go down all at once, a software bug affecting multiple people through really specific circumstances, and overall long, complex issues that take longer to investigate and solve. I'm here to help out Jess here in this wonderful community, so you'll be seeing me here a lot more often. Some facts about myself: I am a big animal lover and had 3 cats in the past. I am a huge gaming nerd and will play anything from FPS to strategy to mystery etc. in my free time I have been with Lyft for roughly 2 years (come this Summer) Favorite music genres are EDM, Indie, and Alternative I helped out last year in the Communities in-between my normal work duties I'm not online 24/7 on the site, so if I don't respond immediately, I am either on my day off or working magic behind the scenes to provide the best possible answer. I appreciate the honest feedback of our Bike Angels and aim to be an advocate for your voices behind the scenes. Let me know if y'all have any other questions about me, more than happy to chat.
Maps showing Bay Wheels usage in SF
Neat article about where ppl are riding in SF https://www.sfchronicle.com/sf/article/bay-wheels-bike-map-19972251.php "Top corridors for riders so far this year included stretches along the Embarcadero, through Golden Gate Park, Fisherman’s Wharf to the Presidio and the Caltrain station to the Dogpatch neighborhood." I've been meaning to ride through Golden Gate Park one of these days; that's a nice ride.
Point of reporting "decent" bike conditions?
When reporting a problem with a bike via the wrench button and subsequent web/app survey I'm asked to choose between two conditions: decent or bad. Regardless of what's wrong, when selecting "decent", the bike is immediately made available again for anyone else to use. Only bikes reported as being in "bad" condition are locked out from use for others. So, what's the point of reporting decent bikes if they're going to continue being used around the system? Does the Lyft team do anything with "decent" bike reports? If not, is the option there purely for psychological reasons? If a problem is bad enough to affect the safety or severely makes the bike unrideable then I always report it as bad.
