Beyond Furious
This is the 2nd time in 4 months that I haven’t been paid. Additionally, I was once again charged for a ridiculously long ride that I didn’t take. This resulted in an overdraft charge. Then, when ...
Forum Discussion
Hi there, DanMan, thank you for visiting the community to share your issue here. I can imagine it would be very frustrating to not receive rewards cash, as expected, and this paired with the painful overcharge issue, I can see a world where I would also be frustrated.
Looking at the most recent month, I don't see that you claimed any cash rewards. Can you confirm how much you redeemed in the app, so we can take a deeper look? Regarding the overcharged, it looks like you're already in touch with our support team about this ride. I will catalog this issue internally to provide context in future conversations about dock issues.
I redeemed points for 4 $200 e-gift cards. Not all at once, throughout the month as I earned enough points. The app confirmed an updated total
amount I would receive each time.
Thanks for following up with those details. I found the order for $800 for your September rewards was sent to your email address on 10/06 at 1:57pm EST from Tremendous. 😊
I've just resent this email to bump it back up.
Thanks, Jess, I had searched for Tremendous as usual, and still don’t see the original, but I’ve redeemed via the new email. Disregard my newest post.
