Unauthorized Charge

I have never received a reply from an "escalated" issue. Crickets every time. The poor folks who answer the phone are given such little support. These customer service agents sincerely want to help people, as people are wont to do, but the company doesn't support them. I feel like they are hung out to dry. It must be rough. I discovered that Lyft, or whoever is responsible for the customer service call in center, lumps all the different cities into one center. If I call in from NYC, the agent has to sift through the rules for other cities that don't apply to the person they are trying to help. The company doesn't take care to make it easy or good for its workers or clients. That's the vibe I get from my vantage point.