Forum Discussion

SarfrazA's avatar
SarfrazA
Resourceful Rider
2 months ago

Lost Access to Low-Charge Bikes After Joining BA – Anyone Else?

Hey everyone,

I have the annual membership and it was working perfectly fine for me so far. Yesterday, I clicked on the Bike Angels program in my app and right after that, my app stopped showing low-charge bikes (green gift box) and charging station icons (green electricity). Now I only see white and black arrows for points, which I don't want.

Everything worked fine before I signed up for BA and was able to earn E-bike min by moving low charged bikes and complete any rides. Customer service wasn’t helpful, and I can’t find a way to un-enroll. Anyone else having this issue or know how to fix it?

Thanks!

 

citibike

2 Replies

  • Remco's avatar
    Remco
    Bike Angels Team
    2 months ago

    The low charge ebikes is a feature that's still under development. For now the test has concluded and this feature is not available anymore to anyone.

    Unfortunately we can't share anything about features under development beyond this, but if it works well we would be super excited about bringing it to Bike Angels too in some form.