E-Bike prices to/from Manhattan over 45 minutes
Hi, as per https://citibikenyc.com/pricechange the current cap is $5 ($5.44 incl. tax) for ebike rides 45 minutes or less that enter or exit Manhattan. Assuming I have a Citibike or Lyft Pink membership with the standard fare, what is the cost of a 46 minute e-bike ride entering or exiting Manhattan?26Views0likes0CommentsLost Access to Low-Charge Bikes After Joining BA – Anyone Else?
Hey everyone, I have the annual membership and it was working perfectly fine for me so far. Yesterday, I clicked on the Bike Angels program in my app and right after that, my app stopped showing low-charge bikes (green gift box) and charging station icons (green electricity). Now I only see white and black arrows for points, which I don't want. Everything worked fine before I signed up for BA and was able to earn E-bike min by moving low charged bikes and complete any rides. Customer service wasn’t helpful, and I can’t find a way to un-enroll. Anyone else having this issue or know how to fix it? Thanks!84Views0likes2CommentsNYC New Option to Gain Points Moving ebikes?
My yearly Citibike membership expired Monday. While I was in expired mode, I no longer saw Bike Angel info (lifetime points, station point info, etc. ). I did see that there was an option to move low battery bikes to charging stations for 10 minute ebike riding credit. Never saw that before while my membership was active. I renewed my membership yesterday and no longer see this ebike moving opportunity. Is this just a program for non Bike Angels Citibike members? Thanks in advance for any guidance.206Views0likes9CommentsHave not received lifetime rewards
Hey Bike Angels team, I recently completed my first two lifetime achievements, Joy Rider and Casual Cruiser. I filled out the mailing forms for each, but unfortunately have not received my pins, or in the case of Casual Cruiser, water bottle. I received my Joy Rider on 8/2 and my Casual Cruiser on 8/23. Would someone on the Bike Angels team be able to look into this for me? tysm!Solved75Views0likes1CommentDo we have to rate every ride??
If I'm doing a bunch of short rides in a row to earn more Bike Angel points, it's annoying to be prompted to rate each ride before I can get back to the screen/map to start the next ride. Is there any way to bypass having to rate each ride? TIA312Views6likes21CommentsSecond 3x ride didn't count to reset the timer
Dear Bike Angels community, Yesterday I entered a 3x streak,took a bike home with 9 points, did another 6 point ride in the evening and was ready to get my last time in before the timer ends but the app showed "2 more rides to reset the timer" - is this expected, do the early 3x rides "expire" or something or is this a bug? In my ride history I see 3 rides with 3x points within the requested time limit,yet I'm back at 1x now. Thanks in advance for your help. Best regards, PhilipSolved78Views0likes4CommentsMissing Bike
I'll keep it short. About 2 weeks ago, I was angeling at night, took a bike out and docked it properly at a station, as usual. However, it did not register docked so I took a picture of the bike and station, reported it, and ended the ride so that I can continue. However late next day, citibike said that my bike was not docked properly and charged me for 24 hours. The bike# they said that I docked is not the same bike# in the picture I took. Now citibike is charging me total of $363 for missing bike. I tried to explain as Citibike Angels, there's no reason for me to take a bike, and not dock it properly, because that's how I make the points. I was wondering if anyone can direct me to someone at citibike that can help me out.Solved114Views2likes5Comments