So November Cash Payments are Delayed?
Nearing the end of November and still haven’t received payment for points redeemed in October. Payments seem to be delayed the past deqmontjs according to some of the comments I’ve seen in this chat. They need to fix it. It’s disincentive for me and probably other Bike Angels to be out there hustling to earn points. Lyft/Citibike need to resolve this issue.
Two Questions
I was trying to check when was the last time that I redeemed a reward. (Usually, I just trade in every 10 points for 10 ebike minutes rather than saving them up.) It doesn't seem like there is any record, though. Like, I wish it would text or email when you redeem so that I could go back and check when it happened. Or... hold the record in the app. It just has a list of past rewards with no timestamp. Do you know how to see the various times you have redeemed? Thanks in advance :) Question #2 - same as someone else... do we know when the pins and things are coming? Feels like it takes quite a long time
E-gift card redemption
I submitted in October 2024 for Citibike angel 1000 points for $200 E-gift card redemption. However, I have not received an email as of this writing. Can you please look into this matter? When I used to get a monthly redemption, I would get an email the first week of following month for the previous month's redemption. Thank you.
When are drop off points calculated, pick up or drop off?
Hi, I have been a CitiBike Angel since late summer, and my understanding of the point system has been that points are determined at the time I check out a bike. Specifically, if a docking station is worth +3 points when I check out the bike, I would still earn those 3 points even if the station’s status changes (e.g., to -3) during my ride. However, I’ve noticed discrepancies in practice. It seemed like every day I was being informed that I had dropped off at a “pick-up” station, resulting in lost multipliers and no points. I assumed this was due to crossing the 15-minute threshold and the app not updating quickly enough to reflect the station’s status accurately. After exchanging emails with CitiBike support, I’ve been informed (see below) that point assignments are actually based on the status of the docking station at the time of drop-off, not pick-up. This directly conflicts with what many of my fellow Angels on Reddit insist is the correct understanding. CitiBike Support Response (2nd clarification): Thank you for reaching out and sharing your understanding of how the station status and point assignments should work. I appreciate the opportunity to clarify this process for you. The point assignments and station status are indeed based on the conditions at the time the bike is docked, not when it is initially checked out. This means if the station transitions to a “pick-up” status during your ride, the system will reflect that change when the bike is returned. I understand how this might feel inconsistent with what you were told previously, especially if this has led to unexpected outcomes during your rides. Your feedback highlights the importance of ensuring clear communication about how our system works. I’ll make sure this is passed along to our team for review. If you’d like, I can also assist in reviewing your recent rides to see if there’s any further explanation for the behavior you’ve observed. Just let me know! Thank you for bringing this to our attention, and I’m here if you have any additional questions or concerns. I hope this clarification can help resolve the confusion and ensure that expectations are aligned with how the system currently operates.
Joyriders and All Access
Regarding the Joyriders 15-minute extension for classic bike rides. Remco previously wrote: "The Lyft Pink upsell/included benefits message is not aware of your Joyrider status. If you have Joyrider status, you'll get an additional 15 minutes on classic bike rides for both membership types." Link: Will Lyft Pink Access All Market? | Bike Angels I currently have the Joyrider perk and an All-Access Pass, and the Citibike app still shows a 45-minute ride limit, while the Divvy app correctly shows 60 minutes. Can you clarify this, please? Based on Remco's post, we thought the 45-minute limit was only reflected in the "Lyft Pink upsell/included benefits message," and once approved as a Lyft All-Access Pass member, the Citibike app would update to reflect the full 60 minutes. I understand that promotional messaging did not recognize my Joyrider status, but now that I'm a confirmed Lyft All-Access Pass member, shouldn't the Citibike app reflect the 60 minutes per Remco's explanation?
