Second 3x ride didn't count to reset the timer
Dear Bike Angels community, Yesterday I entered a 3x streak,took a bike home with 9 points, did another 6 point ride in the evening and was ready to get my last time in before the timer ends but the app showed "2 more rides to reset the timer" - is this expected, do the early 3x rides "expire" or something or is this a bug? In my ride history I see 3 rides with 3x points within the requested time limit,yet I'm back at 1x now. Thanks in advance for your help. Best regards, PhilipSolved19Views0likes1CommentDo we have to rate every ride??
If I'm doing a bunch of short rides in a row to earn more Bike Angel points, it's annoying to be prompted to rate each ride before I can get back to the screen/map to start the next ride. Is there any way to bypass having to rate each ride? TIA200Views3likes19CommentsMissing Bike
I'll keep it short. About 2 weeks ago, I was angeling at night, took a bike out and docked it properly at a station, as usual. However, it did not register docked so I took a picture of the bike and station, reported it, and ended the ride so that I can continue. However late next day, citibike said that my bike was not docked properly and charged me for 24 hours. The bike# they said that I docked is not the same bike# in the picture I took. Now citibike is charging me total of $363 for missing bike. I tried to explain as Citibike Angels, there's no reason for me to take a bike, and not dock it properly, because that's how I make the points. I was wondering if anyone can direct me to someone at citibike that can help me out.Solved69Views2likes5CommentsMembership extension granting only 28 days, not 30
The past 2 or 3 months, my membership extension Bike Angels option has only been granting 28 days at 4x extensions instead of 30 days. The 4th extension in a month is supposed to grant 9 days instead of 7, but that has not been the case. I am not sure what exactly might have prompted this change on my end - maybe I disabled auto-renew on my membership, but my membership is still 'active'; it could also be that the last few months, I redeemed the weeks separately instead of all at once. This month, I redeemed 3 extensions at once (21 days) and then the 4th one later (supposed to be 9 days but was 7). Has the policy changed yet again? The FAQ and webpages still reference the 30 day policy: https://community.bikeangels.com/kb/basics/bike-angels-faq/38: Weekly membership extensions are still available, and earning 80 points will now unlock a full calendar month (instead of just 4 weeks). https://citibikenyc.com/bike-angels/rewards: Membership extension (20 points): Extend your membership from your original renewal date. Redeem up to 4 weeks each month. When you redeem the fourth week, we’ll extend your membership for a full 30 days. If not, how can I get this resolved and get my missing days?Solved144Views2likes8CommentsMap inaccurate, ending streaks
I've had a couple of streaks ended this week when I should have continued them. I've noticed it's because your map is often inaccurate and I'd like an explanation of what's going on. I just took a ride and saved screenshots before and after. This particular ride didn't end a streak, but it should have taken me from 2x to 3x and yet it did not. You can see in the first image, it's 12:00. I waited until noon to see if the map changed, and it did not. So I'm going from S 4th & Roebling to S 2nd & Driggs, which the map indicates will give me 2 points and push me to 3x. I complete the ride and I get the pop up notification: Ride Completed. No two points, no 3x streak. I then take another screenshot of the map and it now says S 2nd & Driggs is neutral. I specifically waited until the points changed at noon before taking this ride, and yet your map didn't reflect the actual points available. I've been doing this for two years and have never had this issue before last week. I've now lost two streaks due to this mapping error. The program is mostly a waste of time now so I rarely do it and only manage about 100 points a month when I used to do over 1k, but I still do use it to extend my membership and get points for an occasional e-bike. What's going on with the point values in the app and when will this be fixed?Solved68Views2likes6CommentsAlgorithm set up to not gain 3x boost points 1 after another
This morning there were a lot of 9 x boost points surrounding me, so I thought why not move a few bikes and gain some quick points (I have 3 x boost, so lots of stations showed 9 x points) I moved 1 bike and got the 9 points, then instantly all the stations what were just moments before had 9 x points had reduced mostly 3 x points (1 point, plus my 3 x boost) there was 1 station what had 6 x points, so I walked there. The station which had 6 points as soon as I unlocked the bike had reduced to 3 x points even though the station didn't have 1 dock available it was full to capacity. It’s clear this corporation has no intention of making it easy to make a lot of points quickly, which is sad as my area is still full of bikes, no one around here can park a bike.Solved127Views2likes4CommentsTwo Steps Back
Why has Citi Bike removed all of the improvements which had been made? You can no longer report a station that is offline or when a ride will not end. If a bike will not release you have to go through the chat and waste time waiting for a response. Many stations have been on and off line lately...probably because so many people are leaving their trash around the docks...and there are more rats around the stations nibbling at the wires. The app was finally offering features to make it easier to address stations offline and suddenly we went back to the dark ages. In addition, many stations suggest there are classic bikes available, when there are not. Is this simply a way to manipulate riders into paying for ebikes? How is that fair? If there are no classic bikes in real life, there should be a way to report the discrepancy. And if you get charged through a deduction of existing credits, there is no way to track that information and report it. It shows zero charges within ride history...yet credits are secretly being deducted from existing reward balances. Some stations have had inaccurate totals for months with no adjustments. Some also show available docks when there are none. I even noticed on with a dock sectioned off by fencing for construction last night on Cherry Street, making it impossible to dock a bike anywhere in the neighborhood. There must be a better way to report these issues than having to log onto this platform after a long and busy night. We cannot possibly remember all of the challenges faced earlier in the evening by the time we arrive home at night.93Views2likes6CommentsA glitch in the system
As i rebalance bikes for citibike, sometimes i end up being charged for taking an ebike when there are no available classic bikes. For short rides this doesnt amount to much money. But every now and then i take the trouble to call in or write to let them know and to ask to be credited the mistaken charge. Here is my response to lyfts latest response: Oss Youre missing the point. Im letting you know that your program is not working as it should. If a bike angel takes an ebike when there is no classic bike available, they're not supposed to be charged. I am well aware of the low assist option. If you had checked my profile you would have seen i had selected that option last year. Yesterday and today i rebalanced bikes for you but your system is not keeping track of it. I'm really not concerned about the $1.12 i was charged incorrectly. You are nickle diming me instead of thanking me for making you aware of a glitch in the system. So now i will consider forgetting about being your bike angel. I have taken time to write you and call you about this situation. That i would calculate as worth $20 of my time. I dont think ill make the effort for you any longer.78Views4likes3Comments