Lifetime rewards never received
I've hit the milestone for 4 out of the 5 lifetime rewards and filled out the forms each time, but I'm still waiting on them. It's been months now, and I'm starting to wonder if there's a glitch in the system or if I've missed something. Has anyone else experienced similar delays? Any advice or insights would be greatly appreciated.
Just Noticed Rewards
Have been reduced significantly. If you want to redeem points for gift card, the only options are $10 for 100 points or $150 for 1000 points. They took away the $50 reward for 300 points. It’s all quite disappointing. I have to wonder what the rationale is for cutting the rewards so drastically. For my part, I am mostly riding for leisure now and not giving much thought to whether the station I take a bike from is wither pick up or drop off. If I need to get someplace, I completely disregard whether I’ll get points or whether my boost will end. This month is the first month in ages that I’ve never had enough points for a reward other than ebike minutes. I’ve seen that others have not been deterred; occasionally I will see someone who is obviously a Bike Angel racing from time station to another to pick up and drop off bikes. God bless them. I’m not working harder for fewer perks/benefits. This, of course, is all the fault of the renegade Bike Angels who made it their life’s mission to game the system. Wonder what they’re doing now that the program has been eviscerated.
Citibike/Lyft again makes a change to the program with no notification!
So it seems like Citibike/Lyft has pulled another fast one on us–instead of Bike Angels getting the previous $200 worth of value (obviously not actually cash anymore) when we redeem 1000 points, starting this month you seem to have lowered it to us getting only $150 worth of E-gift cards. And as usual, you have not sent an email informing the Bike Angels of this change, you have posted nothing official on this blog, nor did you do anything to make us aware of it, so the only way anyone would have found out is at the end of February, after they spent the whole month accumulating points when they went to redeem them, and suddenly discovered that they were now worth 25% less in value! This is reminiscence of many of the changes Citibike/Lyft has made to the Bike Angels program, most recently when you decided to stop letting us redeem our hard earned points for ACH, changing your long-standing arrangement, with no communication to members, only some fine print if they redeemed their points that month, that many people missed. And if anyone was banking their points, thinking they could redeem them later for cash, well they were just out of luck! I just found out about this most recent change yesterday because someone shared it with me, otherwise I would’ve been in the dark until I went to redeem my points at the end of February. I really feel that Citibike/Lyft does not care about the Bike Angels, and it’s doing everything in it’s power to destroy the system and any goodwill that they had left with us. Pretty soon no one is going to want to be a Bike Angel, and Citibike/Lyft will have to spend all the money (and likely more) that they think they are saving by making these changes, and hire more employees to move all the bikes. And again, this lack of notification, of transparency, along with last year’s long delays in receiving our rewards after we redeemed our points, speaks volumes to how Citibike/Lyft really feels about their dedicated Bike Angels.
