1500 Point Key Now Plastic?
When I joined Bike Angels several years back the reward for 1500 points was a nice metal Citibike key. So I finally hit 1500 and received a cheap plastic one similar to my original one. Very disappointing! Achieving the metal one is like getting a fancy metal credit card that makes you feel special for your achievement. Bring back a metal key please! Thanks!19Views0likes2CommentsDisappearing, reappearing station.
Hi everyone, this morning I noticed that my local Citi Bike station had completely disappeared from the map, and all the bikes—both e-bikes and the classic bike—were marked as unavailable. I tried to check one out, but it was also marked unavailable. I assumed the station might be broken. However, at 7:30 AM, the station reappeared on the map, and all the bikes were suddenly available again. I'm curious, does Citi Bike shut down stations at night and then reopen them for commuter traffic in the morning? Could this be related to the Labor Day holiday weekend? Has anyone else experienced this?24Views0likes2CommentsHow many "Power Angels" are there in each city?
I'm interested to know the breakdown of number of Power Angels (5000+ pts) per city Chicago (divvy) NYC (citibike) Boston (bluebikes) San Francisco (bay wheels) Washington DC (capital bikeshare) Portland (biketown pdx) Montreal (amis bixi)115Views3likes7CommentsIs There a Bike Angels Reward for Returning Abandoned Citibike?
Is there a reward through the Bike Angels program for returning abandoned Citibikes that are left outside of stations? If so, what is the process for doing this? I often see bikes left around, but given my tight schedule, it doesn’t seem worth the effort without a clear incentive. A way to scan them to know that they are truly abandoned and receive substantial points for returning them would be ideal.101Views3likes3CommentsPoint change based on zoom
Why does the point changed if I zoom in or zoom out? I am guessing the zoom out one is to provide a more general sense of an area so may not be as up-to-date, and the zoom in one is the current point? Note the point changed from +2 to +1 as I zoom out, then changed back to +2 again as I zoom in. ThanksSolved202Views1like13CommentsWhy would I ever move an e-bike?
I've been an active participant in the Bike Angels program for about a year now and have found it incredibly rewarding, especially when moving non-electric bikes. However, I've encountered a challenge with e-bikes: the cost associated with redistributing them. Given this expense, I'm hesitant to spend my time moving e-bikes, which often results in certain stations accumulating these bikes. Is there a way to redistribute e-bikes without incurring costs, similar to how regular bikes can be moved for free? If not, what incentive is there for Bike Angels to redistribute e-bikes? I'd love to hear your thoughts and experiences on this matter.Solved138Views4likes7CommentsCiti Bike Dock Issues: Need Better Reporting
I often find myself riding to stations that show available docks on the app, only to arrive and find none. Despite the app indicating available docks, the reality is often different. For instance, at 1st Ave & E 68th St on July 2nd at 11:30 am: The app showed six available spaces, but there were none. I suspect the valet left without updating the dock status. Several people were already waiting for a space to free up, while others left in frustration. Here's another example in Midtown: The app shows one but it's permanently unusable. The app allows us to report bike issues using the wrench icon, but there seems to be no way to report problems with dock stations. Is there an alternative to calling customer service for this? Perhaps the Angel program could be enhanced to address this, supplementing the bi-monthly station inspections, or we could implement a feature to correct system data inaccuracies more easily. Thanks.54Views3likes6Comments