Forum Discussion

DemonAngel's avatar
DemonAngel
Resourceful Rider
4 months ago

App map says ride is positive. But docking terminates streak.

Hi.  As I take a bike out of a dock, I stare at the app map to make sure that the dock is either positive or zero.  As I dock a bike, I stare at the app map to make sure that the dock is either pos...
  • Jess's avatar
    4 months ago

    Hi there, thank you for posting your question in the community. Do you mind specifying the dates and times of the rides in question? I want to investigate a bit further. 

    To clarify, when you unlock a bike, the Bike Angels points are 'locked in' for the ride. Meaning, the points for the stations at the time of unlocking dictate the ride's points totals—regardless of the duration of the ride, which, in turn, determines if a streak is maintained or broken.