Hi Jess, I'm happy to hear that you are glad, that I finally figured it out after numerous calls to the customer service.
However, service that was always automatic should not be taken away without notice. The extensions were given as soon as one reached 20 points. How could one possibly know that it's not going to work one month. Also, it didn't happen to everybody at the same time. Many of my friends are part of the program and the update didn't happen for them. Why would someone have to spend time searching through this forum to figure out how the new point system works?
The button on the App that says Fresh, doesn't tell you that unless you manually add membership you will not receive it. The customer service had no clue what is going on and kept saying they will get back to me.
This transition is very flawed and it would be helpful to make adjustments for those who lost while you educate customer service and figure out how to make it clear in the app.
