Membership extension granting only 28 days, not 30
The past 2 or 3 months, my membership extension Bike Angels option has only been granting 28 days at 4x extensions instead of 30 days. The 4th extension in a month is supposed to grant 9 days instead of 7, but that has not been the case. I am not sure what exactly might have prompted this change on my end - maybe I disabled auto-renew on my membership, but my membership is still 'active'; it could also be that the last few months, I redeemed the weeks separately instead of all at once. This month, I redeemed 3 extensions at once (21 days) and then the 4th one later (supposed to be 9 days but was 7).
Has the policy changed yet again? The FAQ and webpages still reference the 30 day policy:
https://community.bikeangels.com/kb/basics/bike-angels-faq/38:
Weekly membership extensions are still available, and earning 80 points will now unlock a full calendar month (instead of just 4 weeks).
https://citibikenyc.com/bike-angels/rewards:
Membership extension (20 points): Extend your membership from your original renewal date. Redeem up to 4 weeks each month. When you redeem the fourth week, we’ll extend your membership for a full 30 days.
If not, how can I get this resolved and get my missing days?
Hey there, Astnish28, thanks for your reply to confirm after testing things. I followed up with the BA Team, and they were able to pinpoint and resolve the issue. Thank you for taking the time to report this, so we could make things right!
I'm unable to adjust your membership renewal date at this time, but I added 40 Bike Angels points to your account to compensate for the missing week or so of extensions and a little extra. This took your points bank total from 7 to 47.
