New squat docks are terrible!
I just went to pick up a bike at Murray St and West St in lower Manhattan, but when I got there, I found the docks had totally been changed. These new docks are strange, and nothing like the rest of ...
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These docks have a key fob scanner on the right hand side of the bike (where it says "tap here to unlock"), no need to insert a key, just tap it on the outside.
Okay, will try it next time- thanks.
Also, we absolutely hear your feedback that the new location and shape of the key fob scanner is not intuitive for long standing key fob users and we'll look into adding more effective instructions on how to use a key fob when we start rolling out Pillar at scale.
Thanks Remco never would have found that link on Lyft blog. I will definitely share it!
There's actually another major flaw with these docks. If a user didn't know better and try to eject the bike by lifting up the back seat like how they'd normally do it with the old docks that don't auto eject, the reflector/light underneath the basket will shatter. I heard from a friend haha.
Umm, please don't do that... for what it's worth, these docks should dock and release much more reliability and with much less effort than our old docks.
