The app design sucks

I’m on the same page about how much this app sucks, but I want to expand on two specific problems that are driving me crazy:

1. station location — why do the station icons not align to the bubble pointer (spike at the bottom). Instead they align to the center of the icon which causes the pointer to change the location that it points to as you zoom in and out. This has caused me to go to the wrong block many times because it points to the wrong spot. See this series of screenshots that show the same station icon pointing to three different locations depending on the amount of zoom. The actual station is just south of the park on the same side of the street, but it shows up across the street at medium zoom and a block south when zoomed out a bit more. Align the icon to the pointer or remove the pointer because as is, this is broken and misleading.

2. Forced data entry — Why do you make us to leave a review after our last ride? It’s as if you copied Lyft’s driver review process without thinking whether it was right for citibike at all. The X button on the form minimizes the pop up but won’t allow me to see any stations or bikes until I finish the report or wait a predetermined number of minutes until the form disappears from my screen. Forcing closed the app won’t remove it, so I’m made to wait until it disappears or else fill out the form. The data would be much more useful if it were not mandatory, and to reiterate that point, I refuse to give citibike any valid data until the form is optional. All reports that I’m forced to send will be blank with zero stars. I complained about this through the support form when the app launched, but nothing has been done about it. Other bike angels, if you agree with my frustration, please do the same to protest citibike’s forced data entry. There are definitely times when the form would be useful, like when a bike is broken, but don’t  give them any good data until they fix this.