Forum Discussion

Sean's avatar
Sean
Steady Solver
9 months ago

Why are posts here being rejected?

Is anyone else having their posts here rejected? As far as I can tell, my questions/posts are all above board, and my last question was about something weird showing up on the app. 

What is happening so that I can adjust if necessary and have my posts posted?

 

Thank you,

 

Sean

  • Hey there, Sean, thank you for sending those photos. I'm glad they posted! I'm sorry to see your posts were sent to our Spam Quarantine. Our community receives so little abuse reports that I'm thinking the system mistakenly identified your posts as spam. I'm marking them as not spam to try to make sure the system can learn from the issue.  I very much apologize for the confusion this must have caused! Feel free to DM me anytime you have an issue like this. We'll get to the bottom of it. 

  • The photos posted above but there may have been a lag with the view. 

  • Jess's avatar
    Jess
    Bike Angels Team

    Hey there, Sean, thanks for reaching out about this and for visiting the community to join in the conversation here. I'm sorry to hear you're seeing that your posts are rejected. Can you please send a photo of any rejected posts? Or, can you share how you learned your posts were rejected? I'm not seeing any recent posts from you when I reviewed your profile and our moderation queue. I want to get to the bottom of this so you can post anytime! ðŸ‘¼

    • Sean's avatar
      Sean
      Steady Solver

      Jess here are the photos posted from my computer:  

       

       

      • Jess's avatar
        Jess
        Bike Angels Team

        Hey there, Sean, thank you for sending those photos. I'm glad they posted! I'm sorry to see your posts were sent to our Spam Quarantine. Our community receives so little abuse reports that I'm thinking the system mistakenly identified your posts as spam. I'm marking them as not spam to try to make sure the system can learn from the issue.  I very much apologize for the confusion this must have caused! Feel free to DM me anytime you have an issue like this. We'll get to the bottom of it. 

    • Sean's avatar
      Sean
      Steady Solver

      So Jess just now I tried to post two replies with the photos, as well as a post that just says "test posting," and those three replies have just vanished, once I leave that page. In those posts today, they say they were posted, and there are no messages saying marked as spam that I can  see,  but then they just vanish when I come back to this post after leaving it..

       

      Now, if this post shows up however, it may be because those vanishing posts from right now were posted from my phone. I'm logged in on the web on my phone, same as here now on my computer. But if this shows up, maybe it is somehow a result of using the phone?