Forum Discussion

Sean's avatar
Sean
Steady Solver
9 months ago

Why are posts here being rejected?

Is anyone else having their posts here rejected? As far as I can tell, my questions/posts are all above board, and my last question was about something weird showing up on the app.  What is happen...
  • Jess's avatar
    Jess
    9 months ago

    Hey there, Sean, thank you for sending those photos. I'm glad they posted! I'm sorry to see your posts were sent to our Spam Quarantine. Our community receives so little abuse reports that I'm thinking the system mistakenly identified your posts as spam. I'm marking them as not spam to try to make sure the system can learn from the issue.  I very much apologize for the confusion this must have caused! Feel free to DM me anytime you have an issue like this. We'll get to the bottom of it. 

  • Jess's avatar
    Jess
    9 months ago

    The photos posted above but there may have been a lag with the view. 

Jess's avatar
Jess
Bike Angels Team
9 months ago

Hey there, Sean, thanks for reaching out about this and for visiting the community to join in the conversation here. I'm sorry to hear you're seeing that your posts are rejected. Can you please send a photo of any rejected posts? Or, can you share how you learned your posts were rejected? I'm not seeing any recent posts from you when I reviewed your profile and our moderation queue. I want to get to the bottom of this so you can post anytime! 👼

  • Sean's avatar
    Sean
    Steady Solver
    9 months ago
    • Hey Jess - here are the links for the rejected posts. There also is a heading on each one that says marked as spam.  Which...why?  Anyway, here they are:

    Outside Service Area?

    https://community.bikeangels.com/t5/Help/Outside-Service-Area/td-p/1941

     

    Posts being deleted

    https://community.bikeangels.com/t5/Help/Posts-being-deleted/td-p/1771

     

    Why are my posts being deleted  here?

    https://community.bikeangels.com/t5/Help/Why-are-my-posts-here-being-deleted/td-p/1770

     

    Incorrect date for Biketober free Helmet event

    https://community.bikeangels.com/t5/Help/Incorrect-date-for-Biketober-free-Helmet-event/td-p/1769

     

     

  • Sean's avatar
    Sean
    Steady Solver
    9 months ago

    Also Jess I just tried to post a reply with four photos of these links, but the post just vanished. I don't see it anymore, but I didn't see any rejection like with these other posts.  ???

    • Jess's avatar
      Jess
      Bike Angels Team
      9 months ago

      The photos posted above but there may have been a lag with the view. 

  • Sean's avatar
    Sean
    Steady Solver
    9 months ago

    So Jess just now I tried to post two replies with the photos, as well as a post that just says "test posting," and those three replies have just vanished, once I leave that page. In those posts today, they say they were posted, and there are no messages saying marked as spam that I can  see,  but then they just vanish when I come back to this post after leaving it..

     

    Now, if this post shows up however, it may be because those vanishing posts from right now were posted from my phone. I'm logged in on the web on my phone, same as here now on my computer. But if this shows up, maybe it is somehow a result of using the phone?

     

     

  • Sean's avatar
    Sean
    Steady Solver
    9 months ago

    Jess here are the photos posted from my computer:  

     

     

    • Jess's avatar
      Jess
      Bike Angels Team
      9 months ago

      Hey there, Sean, thank you for sending those photos. I'm glad they posted! I'm sorry to see your posts were sent to our Spam Quarantine. Our community receives so little abuse reports that I'm thinking the system mistakenly identified your posts as spam. I'm marking them as not spam to try to make sure the system can learn from the issue.  I very much apologize for the confusion this must have caused! Feel free to DM me anytime you have an issue like this. We'll get to the bottom of it. 

  • Sean's avatar
    Sean
    Steady Solver
    9 months ago

    And here are the photos you asked for, Jess  … there also was a first post that got rejected that I seemingly can’t pull up. That one was a reply directly to you on the newsletter. After it got rejected I then posted the same query in the Help forum, and that got rejected (as seen here, and in the links in my other reply here now).

     

     

     

     

     

  • Sean's avatar
    Sean
    Steady Solver
    9 months ago

     Trying again to post the photos. There was also a post about an incorrect date that got rejected the same way on the newsletter, which I seemingly can’t find anymore. It is the same as the one I then tried to post in the Help forum, though—which also got rejected.

     

     

     

     

     

     

  • Sean's avatar
    Sean
    Steady Solver
    9 months ago

    Test posting