Monthly Rewards
I have 2 questions about Bike Angel Rewards: I redeemed 1,000 points for a $200 gift card in the app last night, but I neither received any conformation in the app nor any email. Am I now understanding correctly that it inexplicably won’t be emailed to me until the end of next month for some reason? I show 762 points this month alone. Am I understanding correctly that since 762pts is above the 200-point threshold that I will automatically receive $114.30 ($1.50 for every 10 monthly points) for achieving Platinum Pedal status this month according to the screenshot I’m including here?
Is it worth it to move undocked CaBi e-bikes as a Bike Angel?
There are many e-bikes that are not docked at a station. If I got on one to move it to a station and collect points, would I still be charged the unlock fee and per minute? Trying to understand what the incentive is for bike angels to move undocked bikes to stations.
Never received bike key with membership, chat support is not useful
Hi, I started a CaBi membership in March of this year and recently became a bike angel. I never received my key that was noted as a perk of the membership I signed up for in March. I contacted support, and was told it will take another 4-6 weeks for my bike key to be delivered. Is this a common issue? I was looking forward to that membership perk but am now halfway into my yearly membership and am still waiting around for a key and the chat support is unhelpful.
Hello everyone!
Hi! I just joined the community and I'm excited to work with everyone to discuss solutions to some of the problems in Capital Bikeshare. However, I don't see many... or any... posts about CaBi. Is this because there are simply so few due to their recently being invited or is it a comparatively small group? Thank you for your graceful, kind, and understanding answers.
