Forum Discussion

spruxe's avatar
spruxe
Resourceful Rider
5 months ago
Solved

Severely delayed Lifetime Rewards

Has anyone else struggled with getting their lifetime rewards? I’ve been waiting for months! I received my first two tiers rather quickly. 

capital bikeshare
  • omar's avatar
    omar
    5 months ago

    Hey there all!

    Thanks for bringing this to our attention!

    We do apologize for the previous delays but appreciate your candidacy and honesty as we try to improve and ensure proper fulfillment times.

    RedDragon , glad to hear that you have your Lifetime Rewards!

    spruxe and hkoellin, if both of you could DM me your full shipping address including any unit or apartment numbers, I'll be sure to inform our Bike Angels Fulfillment Team to get those rewards sent out to you! 

  • omar's avatar
    omar
    Moderator
    5 months ago

    Hey there all!

    Thanks for bringing this to our attention!

    We do apologize for the previous delays but appreciate your candidacy and honesty as we try to improve and ensure proper fulfillment times.

    RedDragon , glad to hear that you have your Lifetime Rewards!

    spruxe and hkoellin, if both of you could DM me your full shipping address including any unit or apartment numbers, I'll be sure to inform our Bike Angels Fulfillment Team to get those rewards sent out to you! 

    • atmjnyc's avatar
      atmjnyc
      Resourceful Rider
      4 months ago

      omarare you still dealing with this? I earned the steady pedaler reward ages ago and never received it, of course. Tried to contact your customer support but, as ever, that was an exercise in total futility. Are you actually able to resolve these kinds of issues and, if so, can you commit to getting my reward sent? 

      • spruxe's avatar
        spruxe
        Resourceful Rider
        4 months ago

        I got mine in the mail last week! I suggest making a separate post!

  • RedDragon's avatar
    RedDragon
    Resourceful Rider
    5 months ago

    Yes, it took around 2 months to get most of my rewards without any specific follow-up.

  • hkoellin's avatar
    hkoellin
    Resourceful Rider
    5 months ago

    I've waited over 3 months for Joy Rider, Casual Cruiser, Steady Pedaler, Hustlin' Hero... haven't received anything.