Bike Keys
Been waiting for my Bike Key for months
Then there is an announcement that the keys have arrived and will be sent to the address on file
Well I moved and there is zero option to update ones address
So I won't get me bike key that I earned
Thanks Citi Bike, you really are special
Have a BLESSED day
UPDATE: I took care of this for CT953. If anyone else needs to provide an updated address for their backlogged order, contact support in the 'Help' tab of your app and include your new address. 📬
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Hey there, CT953, I'm sorry to hear about this! I can imagine this would be frustrating and confusing, and I want to make sure you get your key ASAP.
Can you DM me your current shipping address? I'll make sure it's added to our order list. 😊
I also have moved. How can I change my address?
Hi Jess
So it is the end of August and no bike key
On the "new app" one can not update an address to include an apartment number One may only give an address which will cause any mail with out an apartment number on the mail to be sent back to the sender
Super frustrating
