Hello,

It feels like the citi bike angels algorithm typically assigns valuations based on historical performance.

For example, there is typically a portion of Bed/Stuy and Bushwick that is need of bikes and has -1 and -2 point valuations (needs dropoffs). Likewise most of Williamsburg and Greenpoint is typically a range of 0 to +3 (needs pickups).

Meanwhile, there are typically a few stations spruced throughout Williamsburg and Greenpoint with less than 10-20% of bikes available.

These stations are rarely if ever incentivized with a +1 or +2 (needs drop offs) even though they are in desperate need of drop offs.

What are the steps being taken to incentivize people to make common sense drop offs that would

Redistribute bikes to less crowded stations
Reward users to make common sense detours from their typical routes and lead to spread bikes more evenly

Also, what steps are being taken to increase the 2x multiplier time length? What is the benefit of providing people 24 hours to take positive rides?

What about Citi Bike Angels who use the program more casually a handful of times a week for example?

What is the point of disincentivizing Citi Bike riders in taking positive rides by including a rapidly expiring multiplier? For me, and many of my friends the 2x multiplier amounts to a pop-up ad than a helpful piece of information that guides my behavior.

The direction to not take Negative rides serves a similar purpose and is much more effective.

I understand that Lyft may want to incentivize Bike Angels to participate in the program more frequently but it seems burdensome and unrealistic with the way the vast majority of people use the program.

I believe the Citi Bike program would be greatly improved by adjusting the timelines. See my reccomendation below:

2x Citi Angels timing: 72 hours to take 1 positive ride to maintain the 2x bonus, to take 3 positive rides to reach 3x positive rides
3x Citi Angels timing: 1 week to take 3 positive rides

Best,

Pizzafan457