Forum Discussion

bwitt's avatar
bwitt
Hustlin' Helper
2 months ago
Solved

Baywheels Android app crashes after ride

I updated my BayWheels Android app yesterday, and now after rating a ride, it crashes after every ride.  I complete the ride, click the rating, then the app disappears.

baywheels
  • Jess's avatar
    Jess
    2 months ago

    Apologies for the late follow up, bwitt​! I was able to work with the BA Team to pinpoint the issue. You should no longer be experiencing this problem. If you are, try logging out, updating the app, and logging back in to be sure changes are reflected in your experience. 

4 Replies

  • Jess's avatar
    Jess
    Bike Angels Team
    2 months ago

    Hey there, bwitt, I'm sorry to hear this is going on after the recent update. I have reported this internally. Please let me know if you notice any changes or other context to share. I appreciate you reporting this so we can investigate! 

    • bwitt's avatar
      bwitt
      Hustlin' Helper
      2 months ago

      Thanks, I updated today and still crashing if I use it like I normally do; however, I noticed if I click through the final steps slowly, it does not crash.

       

      • Jess's avatar
        Jess
        Bike Angels Team
        2 months ago

        Apologies for the late follow up, bwitt​! I was able to work with the BA Team to pinpoint the issue. You should no longer be experiencing this problem. If you are, try logging out, updating the app, and logging back in to be sure changes are reflected in your experience.