starting a ride within 10s of 15mins adjustment
I've noticed if I start a ride within (approx) 10s of the "every 15 mins adjustment" of the points, I don't get the indicated points for the ride if the station switches from positive to neutral on that next adjustment. Baywheels Android app. For instance: check out a bike at a positive points station within 10s of the adjustment notice during the ride the app still shows the starting station as being positive end ride and neutral station, notice I did not get points for the ride notice the start station switched to neutral. I need to screenshot this the next time it happens. Anyone else notice this? Is this limited to Baywheels and or android app?Solved46Views0likes2Commentsdocked bike but then was not docked?
I had a terrible experience today (3/14) with BayWheels and the Android app: I docked a bike at a station, the green light came on, and I heard the success sound. I did not check the app to confirm the ride had ended since everything seemed fine. I was walking to another station to take another bike, and I noticed on the app that the previous ride had not ended yet! so I puzzled over that and went back to the station, and the bike was docked and locked in the station. As I was going to engage support via the app, under ending a ride, I noticed a new button that said something like "end the ride," so I clicked it. That did end the ride, but charged me as if the ride had been going on that whole time (7 minutes) when the actual ride was only 2 minutes. And it ended my bike angles streak. When I clicked through to chat with support, they told me there was nothing they could do since they did not see any attempts to dock or end the ride, and the station was not reporting any issues. Is there any chance of getting credited for those 5 minutes? This was a terrible experience, and I guess the lesson is do not use that button that says "end ride". Instead, you should contact support.Solved79Views1like10Comments
