tons of notifications in SF 8/14 and 8/15
Tons of (repeat) notifications on the Bay Wheels app on Android on 8/14 and 8/15, for upcoming events. I'm sure it'll stop now since the events are this weekend, but man, that was annoying. Every 10s or so, I'd get a little pop-up at the bottom of the screen, which grayed out the rest of the screen. I checked and was sure I was on the latest version of the app.45Views0likes4CommentsAndroid baywheels app and Pedal Assist Preference
On the "Ebike Pricing" page under "Pedal Assist Preference" https://help.baywheels.com/hc/en-us/articles/360048955492-Ebike-Pricing it says I can set my Pedal Assist Preference in the app by going to Profile > Bike key > Pedal assist preference. However, I do not see "Bike key" on the profile page. (Bay wheels, Android app). NOTE: I'm having trouble posting the link; when I submit this it says invalid html45Views0likes9CommentsBike angel points disappear from app
Bike angel points disappear from app (Bay Wheels Android app) when there's a network connectivity problem: on wifi go out of range of the wifi the app will say network problems, and bike stations disappear after a minute, it reconnects to cell network and bike stations come back bike angel point indicators do not come back I have to close and reopen the app to resolve. This happens very consistently.21Views0likes0CommentsAndroid baywheels app spins after ride
On my baywheels android app, after I take a ride, often the app will get stuck and I cannot take another ride until I close and reopen it. Also sometimes this happens (in between rides) after switching away from the app and back to it. The "Scan" button gets stuck spinning. This started happening 2-3 weeks ago.54Views0likes7CommentsHow do I report bikes that have their QR codes removed?
This bike and the bike next to it have no QR code. Like, they look like they've been removed. I tapped the wrench icon, but it didn't seem to do anything. More generally, I'm just not sure how to report bike issues after docking. It seems like if I don't press the wrench icon within a minute of docking, or if I tap through the post ride feedback screens, pressing the wrench icon does nothing.Solved99Views1like5Commentsdocked bike but then was not docked?
I had a terrible experience today (3/14) with BayWheels and the Android app: I docked a bike at a station, the green light came on, and I heard the success sound. I did not check the app to confirm the ride had ended since everything seemed fine. I was walking to another station to take another bike, and I noticed on the app that the previous ride had not ended yet! so I puzzled over that and went back to the station, and the bike was docked and locked in the station. As I was going to engage support via the app, under ending a ride, I noticed a new button that said something like "end the ride," so I clicked it. That did end the ride, but charged me as if the ride had been going on that whole time (7 minutes) when the actual ride was only 2 minutes. And it ended my bike angles streak. When I clicked through to chat with support, they told me there was nothing they could do since they did not see any attempts to dock or end the ride, and the station was not reporting any issues. Is there any chance of getting credited for those 5 minutes? This was a terrible experience, and I guess the lesson is do not use that button that says "end ride". Instead, you should contact support.Solved148Views2likes13Comments