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Gflynyc's avatar
Gflynyc
Casual Commenter
1 month ago

Charged $30.00 For a Bike That Was Stuck in the Dock

Tried to take a bike out in midtown.  Uses the app to scan the code.  Nothing.  Next typed in the bike “vehicle” number.  Again nothing.  However, the bike was still showing up as a give on my app. I...
citibike
Gflynyc's avatar
Gflynyc
Casual Commenter
1 month ago

Happy things worked out well for you.  I’m happy to report that they reversed the charge to my account, but it took several phone calls to finally get it resolved; it was very stressful.  I think you’re right about their customer service being outsourced.  I guess we should all be happy that we get to  speak to actual humans despite their shortcomings.  It could be worse I suppose.