Solved
Unauthorized Charge
Citibike charged my credit card 239$ without my authorization. Called customer service and got nowhere as the rep did not understand my issue. Was told my situation would be escalated. Haven't gotten a response?????
Forum Discussion
Maybe it was an overcharge for a station that was down...although I don't think they can even charge you that much for that. There are a ton of bugs in the system. I don't argue over the smaller ones here and there...but certainly would have an issue with a charge that large. Just wish it was easier to report these issues without having to cut and paste hundreds of screen shots and respond to the canned responses that the CSRs provide...when they know less about the system than we do. Also have to wonder why we don't receive more timely (if any at all) responses on here. I would contact your credit card company...which I have had to do every time I try to use an Amazon Citi Bike gift card and they charge my Visa card instead without authorization.
This seems like a very close amount matching with the Annual Membership price. Did your membership recently renewed automatically?
