Unauthorized Charge

Maybe it was an overcharge for a station that was down...although I don't think they can even charge you that much for that.  There are a ton of bugs in the system.  I don't argue over the smaller ones here and there...but certainly would have an issue with a charge that large.  Just wish it was easier to report these issues without having to cut and paste hundreds of screen shots and respond to the canned responses that the CSRs provide...when they know less about the system than we do.  Also have to wonder why we don't receive more timely (if any at all) responses on here.  I would contact your credit card company...which I have had to do every time I try to use an Amazon Citi Bike gift card and they charge my Visa card instead without authorization.  

Matter was resolved. The charges were correct. DSH.

This seems like a very close amount matching with the Annual Membership price. Did your membership recently renewed automatically?

I have never received a reply from an "escalated" issue. Crickets every time. The poor folks who answer the phone are given such little support. These customer service agents sincerely want to help people, as people are wont to do, but the company doesn't support them. I feel like they are hung out to dry. It must be rough. I discovered that Lyft, or whoever is responsible for the customer service call in center, lumps all the different cities into one center. If I call in from NYC, the agent has to sift through the rules for other cities that don't apply to the person they are trying to help. The company doesn't take care to make it easy or good for its workers or clients. That's the vibe I get from my vantage point.