All the bikes were moved within the 15 minute, 12 points time frame from the exact same place to the dock.
One ride was missing the 12pts credit.
More sad than the amount of time spent on this project, fighting for a earned 12 points, is the fact that Lyft X is ghosting me.
18 24-18.16, shows a glitch in the app. A two minute ride that has no movement
Photos attached
Please, can someone help?
Thank you.
Lyft at X (Twitter) is Ignoring Me
A few times a week the Divvy app fails to credit my earned points
Usually/always, submitting a screen shot and photo to X has quickly resulted in the missing points being credited.
This last weekend Lyft X denied crediting 12pts, and are refusing to respond to my absolute proof they are earned, and will not give me a reason why?
It's simple. I moved eBikes from the deserted \"underground\" to what is one of the busiest docks in the whole city. (pic)
All the bikes were moved within the 15 minute, 12 points time frame from the exact same place to the dock.
One ride was missing the 12pts credit.
More sad than the amount of time spent on this project, fighting for a earned 12 points, is the fact that Lyft X is ghosting me.
18 24-18.16, shows a glitch in the app. A two minute ride that has no movement
Photos attached
Please, can someone help?
Thank you.
Where the eBikes were picked up, and the docking station they were dropped
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Hey there, jm, I'm sorry to hear you've been having this issue over time. I'm going to take a look at what might be causing this to happen. I just reviewed these rides and added 20 points to cover the ride in question—and a little extra for the misunderstanding and delay with getting help with this issue. Thank you for your dedication to helping Divvy riders find bikes when they need them.
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