Is the Bike Angel, E-Bike System Unfair
Is the Bike Angel, E-Bike System Unfair - It's not really a question, because it is... unfair If you’ve looked at the MoreBikes NYC stats, you’ll see eBikes dominate usage in New York, which means eBikes need to be redistributed the most. https://www.morebikes.nyc/daily_stats/ Here’s the thing... The Bike Angels are helping to balance the system, but we are being charged for rebalancing the most popular bikes - eBikes If you're a Bike Angel trying to earn points, those fees eat into your rewards big time, so you're helping Lyft make the system run better... and paying them for the privilege. Wim posted a matrix that show it clearly: Is it worth returning an ebike/scooter to a dock? | Bike Angels Imagine your boss offers you a salary, but says you can only shop at their own overpriced (.18 cents a minute) store to do the job. We’re happily doing the work, but we're forced to "buy the supplies" needed to get the job done, from Lyft. Sure, Lyft - CitiBike, Divvy, will never, ever change this, but it’s still awfully unfair. In NYC, the bikes have to be docked, Chicago's Divvy eBikes can be left out of station, which makes it even more crucial to hunt down and pick up the abandoned, and obscurely located ebikes that are left everywhere. We shouldn’t be punished financially for helping. Okay, just don't move eBikes. And although it will cut into the fun, at close to a 23% penalty in total points for the day, I may just start doing that. Problem solved.
Lyft Ride Credits Not Showing Up as Applied—Anyone Else Having This Issue?
Hey folks, Quick question for anyone who’s redeemed Bike Angels points for Lyft credit: Lately, whenever I try to book a Lyft, my available credit doesn’t show up—neither on the main page nor in the payment details. For example, say I’ve got $100 in Lyft credit from Bike Angels, and my ride should cost $50. Normally, it would show the original price crossed out and say "FREE" if credit is being used. But now, it just shows the full price with no indication that the credit applies (90% of the time). This also happens with the $10 Chase promo credit (which I get too). The Chase $10 credit and the Lyft credit from Bike Angels always show up together (as seen in the screenshot). I’m never sure if my credit will cover the ride. Anyone else seeing this? Started for me around the time the Chase promo was added. If anyone knows what’s up or how to fix it, I’d really appreciate the help!Please remove public racks from the City Explorer
In the City Explorer view for Chicago, about half of the "Divvy stations" are not actually stations at all. They're just public bike racks. You can lock an ebike here without a fee, but you can't get or leave a classic bike. They shouldn't show up in the City Explorer. In the Lyft last mile API json (https://s3.amazonaws.com/lyft-lastmile-production-iad/lbs/chi/station_information.json) these are indicated with: "rack_model": "CITY_PUBLIC_RACK" And in the GBFS station information feed (https://gbfs.divvybikes.com/gbfs/en/station_information.json) they are indicated by: "station_type": "lightweight", "has_kiosk": false In the Graph QL API (https://account.divvybikes.com/bikesharefe-gql) they're also indicated as "lightweight", but so are e-bike only stations. Fortunately the station name always seems to start with "Public Rack", so they can still be distinguished by the name prefix e.g.: { "stationId": "motivate_CHI_1806749740082741752", "stationName": "Public Rack - Milwaukee Ave & Lawrence Ave", "location": { "lat": 41.967385, "lng": -87.760169, "__typename": "Location" }, "bikesAvailable": 0, "bikeDocksAvailable": 2, "ebikesAvailable": 0, "totalBikesAvailable": 0, "isValet": false, "isOffline": false, "isLightweight": true, "siteId": "", "ebikes": [], "lastUpdatedMs": 1682970704000, "__typename": "Station" } Here is a google maps example of what one of these "stations" looks like, i.e. it's just a city rack: https://maps.app.goo.gl/jmnHeaqnbtQ32QDM9 Please remove these from the map in the bike share mobile app. They're too many, too visually noisy, and not useful. Those city racks are almost always empty, so all they do is put a whole bunch of "Zero" pins on the map and obscure the real stations, like you can see in the screenshot below - the pin near the CTA station is a "real" bike share station, but all the zero pins on S Pulaski Rd are just public racks.Joyriders and All Access
Regarding the Joyriders 15-minute extension for classic bike rides. Remco previously wrote: "The Lyft Pink upsell/included benefits message is not aware of your Joyrider status. If you have Joyrider status, you'll get an additional 15 minutes on classic bike rides for both membership types." Link: Will Lyft Pink Access All Market? | Bike Angels I currently have the Joyrider perk and an All-Access Pass, and the Citibike app still shows a 45-minute ride limit, while the Divvy app correctly shows 60 minutes. Can you clarify this, please? Based on Remco's post, we thought the 45-minute limit was only reflected in the "Lyft Pink upsell/included benefits message," and once approved as a Lyft All-Access Pass member, the Citibike app would update to reflect the full 60 minutes. I understand that promotional messaging did not recognize my Joyrider status, but now that I'm a confirmed Lyft All-Access Pass member, shouldn't the Citibike app reflect the 60 minutes per Remco's explanation?Will Lyft Pink Access All Market?
Hello Thank you Found some answers :) Coming from Divvy, using All Access Citibike, we got 5 free unlocks at membership rates. When the 5 FREE were used up, we were charged the unlock fee and the per minute for the guest was calculated at the NON-MEMBER rate. (big money) Everything was charged to the member's account, using Lyft Credits (or credit card if you don't have sufficient credits) Without Lyft Credits the whole project is insanely expensive, and even so, you better have some big bucks in Lyft Credits because running up a 60$++ tab with an e-Bike around the park is easy. Even short rides will cost you a sawbuck. (pic) The system worked fine, clear to understand, with few glitches - sometimes we had to re-dock the guest bike because the member's scan did not populate Hahaha - Welcome to New York! We took a Lyft ride for one (1) mile last Sunday and it cost 69$. (pic) OLD STUFF If we upgrade our Divvy membership to Lyft Pink All Access, can we us our Points Bank to pay for extending Lyft Pink All Access membership? YES ANNUAL LYFT PINK MEMBERSHIPS ARE CURRENTLY EXTENDABLE USING BIKE ANGELS EXTENSIONS, BUT MONTHLY MEMBERSHIPS ARE NOT. Will that also give us the same Lyft's car sharing access in all their cities? Answer: YES Will that also give us access to Lyft's bike sharing and the Bike Angels program, in all of their other bike sharing markets?. Answer: NOT "ALL". Why pay Citbike's annual fee of $220 when Pink All Access is only $199? Answer: YOU SHOULDN'T. ALL ACCESS IS CHEAPER Thank youJess' "Bike Angels Beginner FAQ"
Jess' "Bike Angels Beginner FAQ" is a helpful addition to this forum, but it would benefit greatly (and is key to the Bike Angels experience) if it also addressed common problems and glitches people might encounter, along with options for resolutions (which are currently quite limited ). Aside from the expected technical issues, the real problem is the lack of support and the frustration of uncredited points. In the old days, they'd look it up, realize that an error was made, give you the points, and you move on. Those days are long gone. Lyft X ignores the facts and data presented, and refuses to explain why, then ignores any further communication. The phone support, while friendly, is now 100% unhelpful. They might keep you on the line for 30 minutes only to tell you the station was down, without crediting your points, and then refer you to email support. Aside from Jess, the email support is the best, but their communication is slow and cumbersome. Despite taking great care, I frequently lose points for legitimate rides and have given up on complaining. In Chicago, Divvy allows e-Bikes to be parked out of stations, and they're scattered all over the city. I track them down, often finding them in obscure locations. Returning these e-bikes to mainstream areas is crucial for the system’s health, but e-Bikes out of stations also carry the highest risk of not getting credited points. hore trail. Scooters are not allowed on the lakeshore trail. As you approach, the scooters automatically stops and people just leave the bikes there. It's a long, expensive ride back to a docking station.Lyft Pink All Access
Thank you. Can someone please explain how Free Guest passes and Unlock Fees work? I'm hoping to use them in NYC and Chicago after upgrading to Lyft Pink AllAccess Currently with my Divvy membership, we get 5 free guest unlocks. If I get Lift Pink All Access, you get 3 guest passes, is that in addition to the 5 free guests unlocks, so 8 total? What's the difference between unlocks and guests passes and how do they work exactly? Appreciate the help. Thank you.Abrupt Cancellation of Lyft Pink All Access Membership (linked to Chase Sapphire Reserve)
I originally received my 2-year Lyft Pink All Access membership through my Chase Sapphire Reserve card, which also got me into the Bike Angels program. Using Bike Angels points, I extended my membership to at least July 2025. However, after canceling my Chase Reserve card yesterday, my Lyft Pink membership was abruptly canceled too! I still have 380 points in my points bank. Reached out to Lyft support, and they said a specialized team would get in touch, but I haven’t heard back from anyone yet.
