Forum Discussion

T1m3Wizard's avatar
T1m3Wizard
Steady Solver
11 months ago

No prompt to select low assist after unlocking.

I was at a dock today with no classics available and only the older gen blue ebikes so I was hoping to grab a free leisure ride on low assist mode. To my surprise when I unlocked it using my phone, I...
  • Skippy's avatar
    Skippy
    10 months ago

    I have only been promoted for low assist with the newer grey bikes. I haven’t been charged for riding the battery powered blue bikes when there are no classics available. 

皮蛋solo粥's avatar
皮蛋solo粥
Resourceful Rider

I was given the free low-assist modes a couple of times in Q3 2023 on the grey New Gen bikes. I have not been offered these prompts since the start o2024. I really enjoyed the low-assist mode: in addition to it being free, I actually find the New Gen bikes too fast when going over some bumpy terrains. I am wondering if the low-assist feature will be rolled out more widely and be permanent?

Jerv3's avatar
Jerv3
Steady Solver
8 months ago

Low assist mode only happens on the Next Gen bikes when there are no classics available. It doesn’t apply to the blue E-bikes. They are still free when there are no classics